I Paid, But No Responses Of The Sales Team To Get Key

[belgapub]

Hi,

 

I want to know how can I receive a new key when I changed to another server.

 

More explanation : The first computer I have installed VoiceGuide has crached !! So I baught and install again VoiceGuide but my old licence doesn't work anymore.

 

Thus, I write a mail to the support of VoiceGuide (4 times) and no aswer.

 

WHAT MAY I DO ??

 

Please help me.

 

Regards,

 

Didier

[SupportTeam]

I write a mail to the support of VoiceGuide (4 times) and no aswer.

When did you write the emails? What is the email address from which you sent the emails?

 

Emails regarding registration never go unanswered if we receive them, so we either have not received your email or for some reason it was filtered by the Spam/Junk Mail filters.

 

What is the Name/Company/UniqueID for which your original registration was issued?

[belgapub]

Hi,

 

The first mail we received was :

 

Below are the codes which will register your copy of the software

 

Please select the Register option from the Help menu and enter the details

below:

 

Name: EXES SA

Company: EXES SA

System Unique Id: M1435

Code: xxxxx - xxxxx - xxxxx - xxxxx (because public forum)

 

My Adress Mail is "didier.m@belgapub.be",...

 

I send 5 mails to the address "support@voiceguide.com"

 

Please advice.

 

Didier

[SupportTeam]

We have a record of sending you your original registration key on 15th July 2006, to the following addresses: fa@belgapub.be, didier.m@belgapub.be

 

Looks like you have received that key as you quote it yourself in your own post.

 

We did not receive any other emails from "belgapub.be" domain after that.

 

Please try sending the email again and post here same time as you are sending it.