Caller Id

[Guest Gulano]

Hello,

 

I have a problem but I dont know what it causing this problem.

Some times when I am dialing into the ivr-system, the system is getting the color id of the line.

Sometimes the caller id is not showing.

 

Can this be a vg problem

How can this be fixed?

 

Thank you

[SupportTeam]

Most likely explanation is that the phone company is not always sending the CallerID.

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the call when no CallerID is displayed, this will allow us to see what happened on the system and if any CallerID was sent.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

Then restart VG and make calls until you see one which is a problem call.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Gulano]

Hello Support,

 

I am wrong. Today I put a line which can retrieve the caller ID.

So you can see the number which dialed in to the system. It is working now.

 

085958.05 8 rv lg add [$RV_STARTTIME]{11/8/2006 8:59:58 AM}

085958.05 8 rv lg add [$RV_DEVICEID]{8}

085958.05 8 rv lg add [$RV_CIDNAME]{}

085958.05 8 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

085958.05 8 rv lg add [$RV_CIDNUMBER]{452636}

085958.05 8 rv lg add [$RV_DNIS]{0000}

085958.05 8 rv lg add [DNIS]{0000}

 

The problem which I had was:

I connected a line at one of the dialogic ports and when I am dialing into the system, the tracelog shows me which line had used to dial into the system.

 

092834.20 6 rv lg add [$RV_STARTTIME]{11/8/2006 9:28:34 AM}

092834.20 6 rv lg add [$RV_DEVICEID]{6}

092834.20 6 rv lg add [$RV_CIDNAME]{}

092834.20 6 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

092834.20 6 rv lg add [$RV_CIDNUMBER]{}

092834.20 6 rv lg add [$RV_DNIS]{4582}

092834.22 6 rv lg add [DNIS]{4582}

 

Thank you for willing to help.

 

I have a other question:

 

Can you tell me what these log files are ?

They are in the log directory:

 

1108vmmgr.txt

1108vgm.txt

1108tw.txt

1108sw.txt

 

1107es.txt

 

Thanks

[SupportTeam]

*vmmgr.txt - Voicemail Manager trace.

*vgm.txt - VoiceGuide application layer trace.

*tw.txt - Telephony layer trace.

*sw.txt - TTS generation trace.

*es.txt - Email sender trace.

[Guest Gulano]

Thank you for your information.

 

Regards