Answering Machine Issue

[YCOA]

Hello,

 

When answering machines pick-up from the voice loader, only the tail end of the message is being recorded. The beginning of the message is cut off.

[SupportTeam]

Which version of VoiceGuide are you using?

 

VoiceGuide does wait until end of the answering machine's welcome message before it starts to play the "Answering Machine" message/script. If the message starts to play prematurely its usually due to the welcome message having a lot of silence at beginning or at end. The VG traces and recorded sound files of what AM message it hears being played will let us see what exactly happened during the call.

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

Then restart VG and make an outgoing test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[YCOA]

1113tw.zipHello,

 

I am using version 6.0.3179

 

Also, I noticed my issue may be with the live voice detection and not the am. Seems when cell phone voice mail and cable company voice mail answering system pick-up, voice guide think they are live people and starts the message before the recording begins.

 

I have included the log file

 

Please let me know what I need to do

 

Kraig

[SupportTeam]

Trace shows that indeed the Dialogic card reported that it thinks that a live person has answered the call:

130854.81 1 state Live person answered, playing C:\Documents and Settings\administrator.YCOA\Desktop\telephonequality.wav

What you should do is to have a script which begins with a record module that upon finishing recording due to silence goes onto the playing of the message.

 

This will result in a bit of a pause before playback if a live person just says hello, so actually a better solution may be to have a Play module first which just plays "Press 1 to hear message" once and then goes to the record module. Make sure both the Play and the Record modules have the "on {1}..." path defined in them.