Lock Up

[Guest john]

hi support

 

good day

 

am having problem with regards with my dialogic. it always locks up every time theres a incoming call.

 

the situation is like this:

 

1.) an incoming call, while the call is not yet answered call then drop (miss call) the trunk locks up.

2.) after the conversation and hang up, the trunk locks up too.

 

am using windows 2003 R2 and SR5.1.1.

 

pls. advice me support.

 

many thanks.

[SupportTeam]

I don't think you are using VoiceGuide software.

 

VoiceGuide does not have any such trunk lockup problems that you describe.