Colorid Voiceguide For Dialogic

[Guest Gulano]

Hi Support,

 

Does VoiceGuide for Dialogic has a problem with showing the colorID on the screen?

I configure it in the VG.ini file but nothing is showing on the screen. The other version of voiceguide which I was using was showing the colorID and I am still using the same telephone line with colorID service.

 

Is there a known problem with pop up options?

 

Regards

[SupportTeam]

The CallerID notice should be displaying.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG and make a test call which demonstrates the problem.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces. When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Gulano]

Hi Support,

 

Here they are.

 

Regards

ColorIDProblemLog.zip

[SupportTeam]

As only the CallerID number is arriving on this sytem you should set in Config.xml file the <PopupCallerId> field to 1

 

Like this:

 

<Channel>

<Name>dxxxB1C1</Name>

<NetworkIf>dxxxB1C1</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>0</RingsBeforeAnswer>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>1</PopupCallerId>

<RV></RV>

</Channel>

 

 

1 = Popup when Number only arrives

2 = Popup when Name only arrives

3 = Popup when Number and Name arrive.

 

Changing the CallerID popup settings via the dropdown listbox should work as well...

 

If you still have problems update your VoiceGuide install with the attached file and make the trace again. Attached file has more debugging in the area of CID popup.

VgMulti_6.0.3186.zip

[Guest Gulano]

Hi support,

 

It is working.

In the previous voiceguide software (not for dialogic) I could use 3 but it was working.

In voiceguide for dialogic I see is difference.

 

Ok Thanks.

 

Regards