Question On Transferring In Voiceguide To Various Phone Number Extensi

[Guest solaroid]

Hello Support,

 

In VG, how do I set it up so that calls are transferred to different extensions of the same phone number?

 

Can my 4-port Dialogic card handle all of that? How would I do that in VG?

 

I don't need any separate box to transfer to different extensions, right?

 

Thanks.

[SupportTeam]

What do you mean by "different extensions of the same phone number" ?

 

What do you press on your telephone keypad when you do the transfer manually using a telephone? The same keys would be specified in the Call Transfer module... (or the Play module).

[Guest solaroid]

Yes, but I'm asking how would I set up different extensions on my end?

[SupportTeam]

Yes, but I'm asking how would I set up different extensions on my end?

Buy a PBX.

[Guest solaroid]

Are you saying I can't do that with VG or my Dialogic Card?

 

I can't make each of my 4 ports on the Dialogic card a different extension?

[SupportTeam]

The Dialogic card you have is designed to have phone lines plugged into it.

 

You cannot just plug a telephone handset into a port which is designed to accept a telephone line, it just will not work.