Vg Holds The Last Caller Id In It's Memory

[Guest Gulano]

Hi Support,

 

I configure vg to display the next items in a mail:

 

$RV_CIDNAME

$RV_CIDNUMBER

$RV_HOUR:$RV_NN at $RV_DATE $RV_MONTHNAME $RV_YEAR

 

Problem.

 

When a person dials in to the system and leaves his/her message the information is present in the email.

When someone else diales after the last person, the system sends me the same information. The only thing that is not the same is the time. I blocked my color ID but the system is displaying the previous caller ID

 

What can be the problem?

 

Here are the logs

 

Thanks

Log.zip

[SupportTeam]

Looks like no CallerID was supplied on the second call, so the CallerID from the previous call carried over.

We should have this resolved in a few hours and will post a fix here.

 

165941.80 3 event callstate OFFERING 3 2,0,0

165941.80 3 script interpretor: VgMulti v6.0.3186

...

165941.80 3 cid CallerID vars set (in 'offering' event) [,,]

...

165943.69 3 tw lev_CallerID [451300,,], strWorkingModeScript=[] iPopupCallerId=1

 

170041.11 3 event callstate OFFERING 3 2,0,0

170041.11 3 script interpretor: VgMulti v6.0.3186

...

170041.11 3 still have script running on this line. VgsIdx=3

[Guest Gulano]

Hello Support,

 

Are you looking at this problem?

I am still waiting to get this part of the system to work good.

 

Thanks and Regards

[SupportTeam]

Please place attached .exe in your VoiceGuide directory, (replacing existing file) then restart VG and try the scenario again.

 

Please post trace as before if you still experience problems.

VgMulti_6.0.3192.zip

[Guest Gulano]

Hello Support,

 

It's working.

 

Thank you.

 

Regards