Record Module

[Guest Erik]

I am having certain users record a message. At the end of the recording, the user presses the #. Unfortunately, the tone is recorded as well. Is there a way to prevent this?

[SupportTeam]

Please see the VG.INI file section [PlayRecordConfig]

 

RecCutIfHangupBytes settings:

;When a recording is finished due to the busy signal being detected

;the recorded message will be truncated to remove the busy tone recording from the message.

;A Dialogic card records 11025 bytes per second, modem records 16000 bytes per second.

;RecCutIfHangupBytes specifies by how many bytes the message should be shorter

RecCutIfHangupBytes=32000

RecCutIfHangupBytes_Dialogic=14000

 

;When a recording is finished due to a DTMF tone being pressed

;the recorded message will be truncated to remove the DTMF keypress sound from the message.

;A Dialogic card records 11025 bytes per second, modem records 16000 bytes per second.

;RecCutIfDtmfStopBytes specifies by how many bytes the message should be shorter

RecCutIfDtmfStopBytes=5000

RecCutIfDtmfStopBytes_Dialogic=4000

 

The RecCutIfDtmfStopBytes specify how many byted from the end of the recording should be cut off if a recording ends due to a DTMF key being pressed.

 

Are you using a modem or a Dialoigc card?

What are your current settings for these entries and to what do you have to change them on your system to make it cut of just the DTMF but not the recorded message?