Voicemail Changes

[fluffybunny]

A couple of question regarding the standard voicemail scripts.

 

How can I play a confirmation message when a caller selects to save or delete a message. i.e. at the moment the system saves the messge and then plays next message. I want the system to confirm the message has been saved by playing a prompt "message saved". (or "message deleted" if they selected to delete the message.

 

Also, how can I automatically save a message if someone dials in, hears a message and then instead of pressing a key to save it or delete it, they simply hang up. If they do this the message remains as a new message even though it has been listend to. Can we change the script to auto save the message on hang up?

 

Thanks

 

Simon

[SupportTeam]

You would need to make changes to the voicemail scripts themselves.

 

See the scripts in VG's \system\vm\ subdirectory.

 

(Make a backup copy of those scripts before you proceed with any changes...)

 

We can make the changes for you - send an email to sales@voiceguide.com with a list of required changes for a quote.