Hang Up Detection While Recording Is On

[Guest pascalganesh]

Hi,

 

While Recording is in progress if the caller hangs up, how should I detect it?

 

on {#} goto [Menu123]

on {silence} goto [Menu123]

on {EV_REMOTEPARTY_DISCONNECT} goto [updateStatusComplete]

 

The above -does not- detect the caller hang-up.

 

Here is the log

 

 

142841.13 8 db get RecordsetGetRowsMax

142841.17 8 db get 999 records. (row count=1)

142841.17 8 db update RVs start

142841.17 8 db update RVs cols=1 rows=1

142841.19 8 db test vRetData(0, 0)=1000

142841.19 8 db test CStr(vRetData(0, 0))=1000

142841.19 8 db about to close dbDbqDatabase

142841.20 8 db going down path [True]

142841.22 8 timer clear

142841.22 8 state [ConnectCaller] Playing

142841.22 8 state [ConnectCaller] Playing (C:\Wave\Authentication.wav)

142841.23 8 play set playid=173062

142841.28 8 PlaySoundStart ok [C:\Wave\Authentication.wav]

142841.28 8 timer clear

142841.28 8 RunModule PLAY end

142846.72 8 dtmf 2 (66178,50,2)

142846.72 8 ScriptEventCode 50 iLineState=1100

142846.73 8 LsPlayMsg 2

142846.75 8 PlaySoundStop err=0

142846.77 8 rv lg add [ConnectCaller]{2}

142846.77 8 timer clear

142846.77 8 state [updateStatusRecording] DB Query

142846.78 8 db ODBC mode used

142846.81 8 rv replace start: [update X set RecStatus = 'R' where spNo = $RV[Enter-3-Digit]]

142846.81 8 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\}[scriptPath]{C:}[$RV_STARTTIME]{11/29/2006 02:28:37:PM}[$RV_DEVICEID]{8}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{}[DNIS]{}[Enter-3-Digit]{1}[Enter-3-Digit_PathTaken]{timeout}[Enter-3-Digit]{120}[Enter-3-Digit_PathTaken]{success}[Query-X_RowCount]{1}[Query-X_1_1]{1000}[ConnectCaller]{2}

142846.83 8 rv replace end: [update X set RecStatus = 'R' where spNo = 120]

142846.83 8 db About to execute a Modify type operation [update X set RecStatus = 'R' where spNo = 120]

142846.84 8 db Modify operation returned OK

142846.84 8 rv lg add [updateStatusRecording_RowCount]{1}

142846.86 8 timer clear

142846.86 8 state [Recording] Recording

142846.86 8 rv replace start: [C:\Record\$RV[Enter-3-Digit].wav]

142846.88 8 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\}[scriptPath]{C:}[$RV_STARTTIME]{11/29/2006 02:28:37:PM}[$RV_DEVICEID]{8}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{}[DNIS]{}[Enter-3-Digit]{1}[Enter-3-Digit_PathTaken]{timeout}[Enter-3-Digit]{120}[Enter-3-Digit_PathTaken]{success}[Query-X_RowCount]{1}[Query-X_1_1]{1000}[ConnectCaller]{2}[updateStatusRecording_RowCount]{1}

142846.88 8 rv replace end: [C:\Record\120.wav]

142846.88 8 rv lg add [Recording]{C:\Record\120.wav}

142846.92 8 RecSoundStart file[C:\Record\120.wav] ok

142846.94 8 eng RecSoundStart [C:\Record\120.wav]

142846.94 8 timer set 600 EV_TIMEOUT_RECMAXTIME

142855.66 8 tapi callstate DISCONNECTED 66178 1 0

142855.66 8 ScriptEventCode 9250 iLineState=1201

142855.66 8 LsRecRecording EV_REMOTEPARTY_DISCONNECT

142855.69 8 RecSoundStopTruncBytes ok

142855.70 8 rec length RV: Recording_RecLen100ms = 88

142855.70 8 rv lg add [Recording_RecLen100ms]{88}

142855.70 8 rv lg add [Recording_EndRecCause]{disconnect}

142855.70 8 rv lg add [Hangup Time]{11/29/2006 02:28:55:PM}

142855.72 8 state Hanging up call... [During LsRecRecording]

142855.73 8 RecSoundStop ok

142855.73 8 PlaySoundStop err=0

142855.75 8 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

142855.78 8 fnHangupCall end

142855.78 8 devstate NUMCALLS 0 0

142855.80 8 ScriptEventCode 8003 iLineState=900

142855.80 8 LsAwaitingCalls EV_REC_FINISHED

142856.09 8 tapi Reply (LineEvReply) ok 65903 0 LineCallState=DISCONNECTED

142856.09 8 devstate NUMCALLS 0 0

142856.11 8 tapi callstate IDLE 66178 0 0

142856.11 8 WorkingMode@Idle=

142856.11 8 timer clear

142856.11 8 WriteToLogFiles_CurrScriptOnly start

142856.13 WriteToLogFiles_DoWrite start (C:\VAM-Onward)

142856.14 8 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

142857.13 8 timer fired EV_TIMEOUT_TIMETOREINITLINE

142857.13 8 ScriptEventCode 9008 iLineState=900

142857.13 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

142857.13 8 ReinitTelephony due to IDLE

142857.16 8 tapic lineDeallocateCall(MainCall:66178) 0

142857.22 8 lineOpen(8)=>

142857.23 8 state Waiting for a call...

142857.23 8 LineHandle=65767

142857.23 8 ClearCallHandle called from ReinitAtIdle

142857.25 8 amchk set AMdet=False in Reinit@idle

142857.25 8 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

142857.52 dial start any summary:|6:dok=0|7:dok=0|8:rdy=0|9:dok=0|

142900.53 8 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

142900.53 8 ScriptEventCode 9013 iLineState=900

142901.52 dial start any summary:|6:dok=0|7:dok=0|8:dok=0|9:dok=0|

142919.27 0 sys cleanup Start

[SupportTeam]

If you want to run a script after caller has hung up you should be using "After Hangup" options. See: http://www.voiceguide.com/vghelp/html/Call%20Finish.htm

 

The paths in the script/module used during the call are not even looked at when end of call happens. VG will however start the "On Hangup" script if one is defined.

[Guest pascalganesh]

Thank you for your reply.

I added the following event in the Record Module to divert the flow

 

on {#} goto [Menu123]

on {silence} goto [Menu123]

on {On Hangup} goto [updateStatusComplete]

on {After Hangup} goto [updateStatusComplete]

 

* During a recording * when the caller hangs up without pressing any key, none of the above is executed.

 

Could you tell me the event that will be fired when a caller hangs up abruptly?

[Guest pascalganesh]

I added the following event in the Record Module to divert the flow

 

on {#} goto [Menu123]

on {silence} goto [Menu123]

on {On Hangup} goto [updateStatusComplete]

on {After Hangup} goto [updateStatusComplete]

 

* During a recording * when the caller hangs up without pressing any key, none of the above is executed.

 

 

Could you tell me the event that will be fired when a caller hangs up abruptly so that I can use it instead of [On Hangup] or [After Hangup]

 

Thanks

 

Ganesh

 

 

.................................Here is the log.....................................................

 

 

 

184454.53 9 tapi callstate DISCONNECTED 65721 1 0

184454.53 9 ScriptEventCode 9250 iLineState=1201

184454.53 9 LsRecRecording EV_REMOTEPARTY_DISCONNECT

184454.56 9 RecSoundStopTruncBytes ok

184454.56 9 rec length RV: Recording_RecLen100ms = 148

184454.56 9 rv lg add [Recording_RecLen100ms]{148}

184454.56 9 rv lg add [Recording_EndRecCause]{disconnect}

184454.58 9 rv lg add [Hangup Time]{11/29/2006 06:44:54:PM}

184454.58 9 state Hanging up call... [During LsRecRecording]

184454.59 9 RecSoundStop ok

184454.59 9 PlaySoundStop err=0

184454.59 9 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

184454.61 9 fnHangupCall end

184454.61 9 devstate NUMCALLS 0 0

184454.61 9 ScriptEventCode 8003 iLineState=900

184454.63 9 LsAwaitingCalls EV_REC_FINISHED

184454.91 9 tapi Reply (LineEvReply) ok 65549 0 LineCallState=DISCONNECTED

184454.91 9 devstate NUMCALLS 0 0

184454.94 9 tapi callstate IDLE 65721 0 0

184454.94 9 WorkingMode@Idle=

184454.94 9 timer clear

184454.94 9 WriteToLogFiles_CurrScriptOnly start

184454.94 WriteToLogFiles_DoWrite start (C:\VAM-Onward)

184454.95 9 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

184455.94 9 timer fired EV_TIMEOUT_TIMETOREINITLINE

184455.94 9 ScriptEventCode 9008 iLineState=900

184455.94 9 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

184455.94 9 ReinitTelephony due to IDLE

184455.95 9 tapic lineDeallocateCall(MainCall:65721) 0

184456.02 9 lineOpen(9)=>

184456.03 9 state Waiting for a call...

184456.03 9 LineHandle=66011

184456.03 9 ClearCallHandle called from ReinitAtIdle

184456.03 9 amchk set AMdet=False in Reinit@idle

184456.03 9 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

184456.63 dial start any summary:|6:dok=0|7:dok=0|8:dok=0|9:rdy=0|

184459.33 9 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

184459.33 9 ScriptEventCode 9013 iLineState=900

184459.63 dial start any summary:|6:dok=0|7:dok=0|8:dok=0|9:dok=0|

184508.25 0 sys cleanup Start

184508.25 0 sys cleanup End

[SupportTeam]

Have you read the Help file entry mentioned in the previous post?

 

Read: http://www.voiceguide.com/vghelp/html/Call%20Finish.htm

[Guest pascalganesh]

I did see the link you had given, but wanted to know which Function/Event name I should be giving to detect the hang up/Caller disconnect.

 

Using the "when Call is Finished" worked!

 

Thanks a bunch!

 

Ganesh

[SupportTeam]

but wanted to know which Function/Event name I should be giving to detect the hang up/Caller disconnect.

No special name needs to be used. Just specify the script to be ran when call is ended and that is enough.

 

Using the "when Call is Finished" worked!

Not sure where you've used the "when Call is Finished" name, but to reiterate, no special name is needed anywhere - just select the script to be ran at end of call time and that is it.