Multi Language Ivr

[SupportTeam]

Daniel wrote:

 

I'm in the preliminary stages in setting up a IVR system for our local

public health system. I would like to find out whether your software is

capable of accomplishing my tasks. I've read your help file and by the

look of it, I think your software is capable of achieving my plan, but

just need further clarification. What I'll be doing is setting up and

IVR system in different languages spoken in our community (Chamorro,

English, Filipino, Japanese, etc.). One of the features of Voiceguide is

'Information Lines' capability of which I will most likely use for my

project.

 

The way I envision this happening is when callers call they'll be

prompted for a language of their choice. Once they select the language

by pressing a number, they will be directed to the information spoken in

the language they selected. My question is, is this possible? Is

recording the information in other languages be able to work with

Voiceguide? How do I record and what are the requirements?

 

I've looked at the voice files that came with Voiceguide and they are

all in English. Do you have other language files? This is it for now. I

hope Voiceguide is capable of doing what I intend to do. Thanks.

[SupportTeam]

Once they select the language by pressing a number, they will be directed to the information spoken in the language they selected. My question is, is this possible?

Yes, its possible and can be done in a number of different ways. One simple approach is described in the Help file. Online copy of the relevant page is here: http://www.voiceguide.com/vghelp/html/Multi-language.htm

 

Please let us know if you have any further questions.

[sancho]

Dear Support,

 

Thank you for the quick response. I'm 99.9% sold on your product. I have a few more questions.

 

1) How do I record the prompts in the different languages? What software do I need?

2) What is the difference between the D/4PCIUF and D/4PCIU4S?

3) Will these cards support regular analog lines? (Will not be using T1,E1, or ISDN lines).

4) Can I purchase these cards directly from Katalina?

 

Thanks for your assistance.

 

 

Daniel

[SupportTeam]

1) How do I record the prompts in the different languages? What software do I need?

Any software that can record .WAV files. Windows Sound Recorder is fine.

 

2) What is the difference between the D/4PCIUF and D/4PCIU4S?

4PCIU4S can do speech recognition as well.

 

3) Will these cards support regular analog lines? (Will not be using T1,E1, or ISDN lines).

?Yes. Both D/4PCIUF and D/4PCIU4S accept four normal analog lines.

 

4) Can I purchase these cards directly from Katalina?

Yes. Contact sales@voiceguide.com.