Automatic Phone Calling

[Guest anjupt]

Hi,

 

I am developing an IVR system for a School ,one main feature they want is the system calling the parents of the students and give out a message .The message depend on certain conditions as in if the student is absent for more than 3 days contiunously a message should be played to the parent of that student likewise for poor marks ,behaviour etc ..Based on conditions set system should automatically call the respective parent.May i know how will i be able to do that

 

 

Thank You

Anju

[SupportTeam]

How the telephone numbers to call are selected and when to call them is up to you. Sounds like you should be setting up some database queries which periodically run to select the phone numbers to call.

 

Loading of selected phone numbers into VG is detailed here: http://www.voiceguide.com/vghelp/html/DialListInto.htm

[Guest anjupt]

Hi,

 

Is there a method for the telephone loader work or the system to make calls on a particular time with voiceguide.

 

I would like to know how to make the automatic calling work. i need the system to automatically call the parent and the play the respective message.The script i have written when the call is answered is as follows.

 

Version=5.0

DefaultModuleDisplayHeight=

StartModule=Welcome

RunAtHangup=

StartWithoutAnswer=0

CtmAsiName=

 

[Welcome]

Type=Play

DispSize=69

Txt=Play a sound file, then await a response...

PlayFile1=D:\SchoolManagementSystem\audioFiles\Class91\Message\Welcome.wav

Replay=1,5

strTtsText=

on {timeout 0} goto [getAbsent]

 

Position=40,48

 

[getAbsent]

Type=Run VB Script

DispSize=69

Txt=Run a VB Script.

VbsFileToRun=

VbsWait=2

VbScript=

Const adOpenForwardOnly = 0

Const adOpenKeyset = 1

Const adOpenDynamic = 2

Const adOpenStatic = 3

 

set vg = CreateObject("VoiceGuide.CommandLink")

set cn = CreateObject("ADODB.Connection")

set rs = CreateObject("ADODB.Recordset")

set rs1 = CreateObject("ADODB.Recordset")

set rs2 = CreateObject("ADODB.Recordset")

set rs3 = CreateObject("ADODB.Recordset")

cn.Open "Provider=Microsoft.Jet.OLEDB.4.0;Data Source=D:\SchoolManagementSystem\schoolDB.mdb"

sNo = vg.RvGet($RV_LINEID, "RV_CALLEDNUMBER")

str=""

if cn.State = 1 then

vg.Admin_TraceLogAdd $RV_LINEID, 5, "vbs connection to Ads.mdb made OK"

set rs.ActiveConnection = cn

rs.Open "Select * from QryStudAbsent", cn, adOpenStatic

do while not rs.EOF

vg.Admin_TraceLogAdd $RV_LINEID, 5, "vbs records found OK"

iphone=rs.Fields("phone").Value

if iphone = sNo then

sFile = "D:\SchoolManagementSystem\audioFiles\Class91\Message\studentabsentmsg.wav"

str = str + "," + sFile

end if

rs.MoveNext

loop

set rs1.ActiveConnection = cn

rs1.Open "Select * from QryStudLate", cn, adOpenStatic

do while not rs1.EOF

vg.Admin_TraceLogAdd $RV_LINEID, 5, "vbs records found OK"

iphone1=rs1.Fields("phone").Value

if iphone1 = sNo then

sFile1 = "D:\SchoolManagementSystem\audioFiles\Class91\Message\studlatemsg.wav"

str = str + "," + sFile1

end if

rs1.MoveNext

loop

set rs2.ActiveConnection = cn

rs2.Open "Select * from QryStudMarkPhne", cn, adOpenStatic

do while not rs2.EOF

vg.Admin_TraceLogAdd $RV_LINEID, 5, "vbs records found OK"

iphone2=rs2.Fields("phone").Value

if iphone2 = sNo then

sFile2 = "D:\SchoolManagementSystem\audioFiles\Class91\Message\studlowmarks.wav"

str = str + "," + sFile2

end if

rs2.MoveNext

loop

set rs3.ActiveConnection = cn

rs3.Open "Select * from QryStudRemark", cn, adOpenStatic

do while not rs3.EOF

vg.Admin_TraceLogAdd $RV_LINEID, 5, "vbs records found OK"

iphone3=rs3.Fields("phone").Value

if iphone3 = sNo then

sFile3 = "D:\SchoolManagementSystem\audioFiles\Class91\Message\studcomplaint.wav"

str = str + "," + sFile3

end if

rs3.MoveNext

loop

vg.Play_Start $RV_LINEID, str

vg.Run_ResultReturn $RV_LINEID,"[EndMsg]"

end if

cn.Close

Set rs = Nothing

Set rs1 = Nothing

Set rs2 = Nothing

Set rs3 = Nothing

Set cn = Nothing

Set vg = Nothing

 

 

 

 

 

VbsHoldPlay=

on {success} goto [EndMsg]

on {fail} goto [HangUp]

on {timeout 0} goto [HangUp]

 

Position=192,166

 

[HangUp]

Type=Hangup the Call

DispSize=69

Txt=Hangup the call.

 

Position=425,297

 

[EndMsg]

Type=Play

DispSize=69

Txt=Play a sound file, then await a response...

PlayFile1=D:\SchoolManagementSystem\audioFiles\Class91\Message\EndMsg.wav

Replay=0,5

strTtsText=

on {timeout 0} goto [HangUp]

 

Position=201,297

 

 

 

I am facing mainily 2 problems

 

1)When the call is answered there is big silence before the Welcome messgae is played.

2)I want the telephone loader or voice guide to automatically make calls on a daily baisis or weekly basis without any interaction from the user thats once the voiceguide is configured to recieve calls from any other line voicguide should automaticall make calls one after the other

 

Please help to find a solution for this problem

 

ThankYou

 

Anju

[SupportTeam]

Is there a method for the telephone loader work or the system to make calls on a particular time with voiceguide.

Yes. Calls can be scheduled to be made at a particular time.

 

See the "Dialing Times Tab" in the Telephone Number Loader and the "CallTime" field in OutDial_New.xml and the "ActivateTime" field in Dialer_OutDialQueAdd COM function call.

[Guest anjupt]

Hi,

 

 

I tried doing in all the 3 you have suggested.In Dialing times tab even if set the time nothing happens unless i click on the start Dialing button.Same way I set the time in OutDial_new.xml,OutDial_New.txt but nothing happens untill i click on the button.I want the system to call on its own without any button click.

Please help me to find a solution for this

 

Thank you

Anju

[SupportTeam]

Make sure VG is running, then load the calls using the OutDial_New.xml or the Dialer_OutDialQueAdd COM function call...