Voiceguide Not Working When Called From Different Loaction

[Guest anjupt]

Hi,

 

I have developed a IVR system for a school .The main purpose of the this appln is that parents call and find out about the student .i have used Creative Modem Blaster PCI D15563 .My problem now is if i call from a differnt location it keeps ringing the script does not work where as it works when dialled from the place where the application is installed .I hope i am clear in explaining my problem.

If not let me be explain.I have installed the appln in Abudhabi and it works fine when called from that place but i am in Dubai and i try to call the number to check the application is working it does not respond.wht do i do

 

Thank You

Anju

[SupportTeam]

If the line is ringing then the modem (or Dialogic card) should detect that it's ringing and inform VG of it, which then answers the call.

 

The ringing should be the same regardless from where the call is made.

[Guest anjupt]

so what might be the problem .The scripts works when dialled locally but not when called from different location.Can u suggest a solution for this problem

 

ThankYou

[SupportTeam]

Have you checked if you are dialing the right number?

 

Try connecting the line to a telephone handset and see if it rings when you dial the number...

[Guest anjupt]

yes the phone number works .When i call the number its ringing but the script is not responding ..Usually the script reponds by the second ring but in this case it does not respond at all

[SupportTeam]

It's very strange that system behaves differently depending from where the call is made. The only explanation would be that the ringing is different when calls are made from different locations and that the card or modem does not recognise the other ringing.

 

Are you sure the VoiceGuide trace log does not show the modem/card report any RINGs when call is made from the other location?

 

Try connecting the modem to a terminal program and see if RING messages appear on the terminal screen when calls are made from both locations.

[Guest anjupt]

Hi,

 

I Know its very strange and the problem has taken a different route now.As of now its reponding when the call is made from differnent location but only after 3 times of calling .ie i try 3 times and on the 3rd try voice guide responds and after that i need to try 3 times its not the ring i am taking its 3 different calls i need to make for the voice guide to respond .And one more problem i am facing is voiceguide doesnot respond after a certain time if its left unused and i make call the Register VoiceGuide window opens up.

It would be nice if would help me to solve this problem also

 

ThankYou

Anju

[SupportTeam]

Are you sure the VoiceGuide trace log does not show the modem/card report any RINGs when call is made from the other location?

 

Try connecting the modem to a terminal program and see if RING messages appear on the terminal screen when calls are made from different locations.

if its left unused and i make call the Register VoiceGuide window opens up.

Have you registered the software? When you start the software does it show it's registered?

[Guest anjupt]

hi,

 

No It doesnt show that its registered when i start the voiceguide ...I have tried registering voiceguide but each time it fails.Should i be registering it on each machine whereever voiceguide is installed.

[SupportTeam]

I have tried registering voiceguide but each time it fails.

Sounds like the problems here may be stemming from the fact that you are only running the software in evaluation mode and that the software requires restart every hour when running in that mode.

Did you purchase a license? If you have problems entering a purchased license please send a screenshot of the registration error together with the filled out registration window to sales@voiceguide.com

 

To ensure the registration codes are entered exactly as were provided. It's recommend to copy-and-paste the registration code provided directly into the registration window. The Name and Company must also be specified exactly as provided in order for registration to work.

 

Should i be registering it on each machine whereever voiceguide is installed.

Yes.