Playing Voice Files

[Guest Gulano]

Hello Support,

 

I am finishing my project. My project was to set up a problem report service for our customer department.

The service is on line so that the manager and other persons can test the system. It is working fine.

 

1) you can leave your message behind;

2) the system is sending the messages in an e-mail;

3) you can listen to the message.

 

There is one problem with the system. I have allready wrote about this problem. 10 of the 15 persons who dialed in to the system report that when they are listen to the prompts, sometimes they do not hear some words of the prompts.

 

I appreciate your help more like ever in this stage.

 

Can you help me to find the reason why I have this problem?

 

I have some ideas but I don't know if they are the right solution:

 

1) Must I turn of the logs?

2) Can it be a memory problem? or..................

3) maybe it is happening when the system is converting the wave file to a vox file

 

 

I don't know, but I am sending you information about the memory and the system information.

I also sending the logs. I cannot tell you exactly where it is happening but it is happening.

 

I hope you can help me.

 

Regards

[stetson]

I don't know if this might help but ...

I encountered this kind of problem when calling my IVR from a VOIP line or with Skype from a site where the dsl connection was not excellent !

During your test calls, did any people called from skype or voip line ?

 

Regards

Jean-Paul

[Guest Gulano]

Hello,

 

Thanks for your message.

We are testing the system with analog lines.

 

I am dialing from a analog line to the system using a pbx. The line is good.

 

Thanks

 

 

Hello support,

I am sending you the logs

VG.zip

[SupportTeam]

We have not had any previous reports of sound files not playing fully.

 

Are you using a Dialogic card or voice modems or some other card?

 

Have you confirmed this problem yourself?

 

Start the tracing and make calls yourself until you can hjear this problem.

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, and indicate the time the problem occurred and during which sound file you heard the problem.

 

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Gulano]

Ok I will trace the time.

[ktruk]

Suggestions: Please double check your hardware installation, make sure interrupts are not shared with busy network cards, ensure system not busy doing other things (like anti-virus scans), make sure you have plenty ram, free disk space, etc. Check you are using high-priority PCI slots. Make sure PABX not setup with 3rd caller tones or other signalling on these lines. Check earthing on pabx, check phones/handsets all in good order. Don't use speaker-phone mode. Check background noise, check playback volume, auto-gain (AGC) set or not set.

 

All the above could affect playback/recording.

[Guest Gulano]

Hello ktruk,

 

Thank you for your message. I noticed the problem again. I saw your message when I came to put the logs on the forum. I will look all of these items.

 

I traced the time of the problem. That was at 10:30

 

So I hope you can give me the right answer at this problem.

 

Thank you.

logs.zip

[SupportTeam]

Which is the sound file which did not play completely for you? Please .ZIP up and post that sound file.

 

Is it always the same sound file that is giving you these problems?

 

Please enable "tw" log and supply that log as well in any future reports.