Give The Message In A Attachement A Specific Name

[Guest Jennifer]

Hi Support,

For a good administration I want to give the voice files which are attached in the emails a specific name.

You must see at once which number has a problem and which telephone number we can use to reach the caller.

The caller are pressing the telephone number which has a problem. (example: 45500)

Then they must enter the number which we can reach them. (example: 55220)

 

 

This is a voice file from mailbox 0001: 0001_1218130659_1_4__.wav

 

 

In which of the scripts I can configure the name of the voice file?

I want to make a copy of the voice file which is attached in the email.

After the voice file is renamed I want to copy it in a specific directory for administration.

The voice file will be: 45500_55220_date-time.wav

 

Question:

 

Can you tell me in which script I can do this renaming?

 

Thank you.

[SupportTeam]

You would need to change the voicemail script vmLm.vgs

[Guest Jennifer]

Hi Support,

 

I will check it.

 

Thanks.

[SupportTeam]

In VG's \system\vm\ subdirectory open file vmLm.vgs and look a module VmLmRecInit.

 

This line of VBScript code sets the filename:

 

sFname = sVmbId & "_" & sDateTimeStamp & "_1_" & iLineId & "_" & sContactNumber & "_$RV[VmbId_Reply].wav"

 

change it to whatever you want but you should must keep sVmbId & "_" at the beginning as this is whats used to indicate for which VMB the message is recorded.

 

Other filename fields are also referred in other places in VM scripts...

 

Maybe the best solution wold be for you to copy the recorded file to another file and email that new file instead. If you'd like we can quote on doing these custom modifications for you - send an email with specs of what is required to sales@voiceguide.com.

[Guest Jennifer]

Hi Support,

 

I have allready done it.

 

I took me 1/2 day to complete it and it is working fine.

 

Thank you.