How To Get Caller Telephone Number And Verification Number

[Guest mtplz]

How can i get $RV_CIDNUMBER and $RV_ENTEREDNUMBER' number when caller is calling .

 

set vg = CreateObject("VoiceGuide.CommandLink")

set cn = CreateObject("ADODB.Connection")

set rs = CreateObject("ADODB.Recordset")

cn.Open "Provider=SQLOLEDB;Server=;UID=;PWD=;Database="

 

if cn.State <> 1 then

vg.Run_ResultReturn iLineId, "fail"

WScript.Quit

end if

 

set rs.ActiveConnection = cn

sSQL = "select Transactionid from TransactionMaster where Phone='"$RV_CIDNUMBER"' and Transcode='$RV_ENTEREDNUMBER'"

rs.Open sSQL, cn, 3

if not rs.eof then

set vg = CreateObject("VoiceGuide.CommandLink")

sResult = "success"

vg.Run_ResultReturn $RV_LINEID, sResult

set vg = Nothing

else

vg.Run_ResultReturn iLineId, "fail"

end if

rs.close

cn.Close

Set rs = Nothing

Set cn = Nothing

Set vg = Nothing

 

 

if cn.State <> 1 then

vg.Run_ResultReturn iLineId, "fail"

WScript.Quit

end if

 

Please help me

[SupportTeam]

Please post the entire script (as attachment) and a trace capturing the call (.ZIPed).

 

$RV_ENTEREDNUMBER will only work when used in the Get Number module's verification script.

[Guest mtplz]

Hi Supposrt Team

 

Let me explain my problems:

 

When i am dialing the number the

 

1.1 Welcome to xyz.com. Please enter your verification number and press the pound key.

 

1’2. If telephone is not registered at xyz.com:

 

Hello, this telephone number you are calling to is used to make escrow transaction at xyz.com. Your telephone number is not registered at xyz.com or blocked. Please, call from telephone number which you provided on the moment of a bid acceptance or unblock the number.

 

2’1. If verification number provided is correct:

Please enter your partner’s acceptance number and press the pound key.

 

2’2. If verification number is wrong:

The verification number you entered is not correct. Please, enter your verification number and press the pound key. (When the user gets correct number next step will be 2’1; a user can try to enter correct numbers 4 times; after 4 times unsuccessful attempt the phone will hang up and 4’1 will be played)

 

3’1 if acceptance number is correct:

Transaction is successfully completed for offer ID 1111. Thank you for using xyz.com. If you would like to check transaction status again press the star key, or you can call from same phone number during two days entering acceptance number (If the user clicks the star key 3’1 will be played again)

 

3’2. If acceptance number is not correct:

The acceptance number you entered is not correct. Please, enter your partner’s acceptance number and press the pound key. (When the user gets correct number next step will be 3’1; A user can try to enter correct numbers 4 times; after 4 times unsuccessful attempt the phone will hang up and 4’1 will be played)

 

4’1 The number you entered is not correct. Good bye.

 

 

Can u explain how can i write the script on above description. I have problems to get telehone number and Verification number which is dial by Caller user.

 

 

So please help me as soon as possible

[SupportTeam]

Sounds like you will be using Get Number modules to ask caller to enter verification and transaction numbers etc.

 

The VBScript you posted would be appropriate for usage from within a Get Number module.

 

If you are still having problems please post the entire script (as attachment) and a trace capturing the call (.ZIPed).

 

To get a trace:

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest mtplz]

Hi Support Team

 

As per your advice i have to made.I am sending traces/scripts please .ZIP.please advise me or help me how to run this script.

 

Please help me ............

newfile.zip

[SupportTeam]

Looks like you're on the right track with the script.

 

The traces supplied do not include a capture of an incoming call...

 

Looking at first module we see that in it's VBScript you have this line:

 

sSQL = "select Transactionid from TransactionMaster where Phone='"$RV_CIDNUMBER"' and Transcode='"$RV_ENTEREDNUMBER"'"

 

That line should probably be changed to something like this:

 

sSQL = "select Transactionid from TransactionMaster where Phone='$RV_CIDNUMBER' and Transcode='$RV_ENTEREDNUMBER'"

 

Double quotes should only be at beginning and end of string.