Vg Hangs Up While Running A Script

[Guest BlackBird]

Hi Support team,

I am putting together a few demos for our staff, using VoiceGuide TAPI v5.2.5049 on a Win XP SP2 system with a Zoom 3025 cf modem. It took me little time to put a simple product ordering app together, authoring in VG is quite fast.

 

I noticed that while dialing in, to test the ordering app a few times the complete script executes just fine, however, most of the time after I listen for the prompts VG hangs up while I entered the information requested by the script. I suspect that this is a TAPI (modem) issue, but I wanted to confirm with you to see if that was the case and to inquire if there are any settings in the vg.ini I could tweak to minimize the modem hang ups. Please see the attachment (logs and script), let me know if you require additional information and/or if there is a TAPI work around.

 

Regards,

Ralph

1220tw.zip

[SupportTeam]

Trace confirms that the modem reported hearing a disconnet tone while caller was keying in data in module [sGetEmployeeId].

 

If you move to a Dialogic card you will not have these problems.

 

205108.11 0 state [sGetEmployeeId] Number Input 55

205108.11 0 path {55} not found

205108.11 0 timer set 1 EV_TIMEOUT_GOTOMODULE

205108.44 0 tapi callstate DISCONNECTED 66206 32 0

205108.44 0 ScriptEventCode 9250 iLineState=1301

205108.44 0 LsGetNbrsRxDigits EV_REMOTEPARTY_DISCONNECT

[Guest BlackBird]

Thanks for the confirmation and for the quick response!

 

Cheers,

Ralph