No Sending Email Via Smtp Or Mapi Anymore

[Guest newpop1]

Hello, VG was sending emails no problem via SMTP. All of the sudden stopped. We have checked the SMTP server, in fact Outlook express in the same machine uses the SMTP server to send emails every day and it works ok. We enabled logging in VG and shows it sent email but nothing. So we changed it to MAPI, nothing. We changed to a new SMTP server, still no emails. What else could be wrong that VG refuses to send emails?

 

Thanks

noemail.zip

[SupportTeam]

Trace shows the SMTP server specified is 'mvdriver' - is that a valid SMTP server name on your system?

 

Can you try specifying the IP address of the SMTP server instead?

 

 

 

Trace shows that VG has inserted the email information to the EmailQue database OK, so we'd now need to see the "es" log to see what happened when the EmailSender app tried to send the email.

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

EmailSender=10

Then restart VG and make a test call which sends an email.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

Also, we can se that you are currently using v5.2.3063 of VG, which is not the latest version. We'd recommend updating to latest version before doing the tests/traces.

 

160551.97 0 sql INSERT INTO MsgQue (ToAddress, ToName, ReturnAddress, ReturnName, CcAddress, CcName, BccAddress, BccName, ReplyAddress, MsgSubject, MsgMessage, MsgAttachment, MsgAttachmentDeleteAfterSend, gw1_SmtpServ, gw1_UseAuthentication, gw1_UsePopAuthentication, gw1_AuthUserName, gw1_AuthUserPassword, gw1_POP3Host, gw1_SMTPPort, gw2_SmtpServ, gw2_UseAuthentication, gw2_UsePopAuthentication, gw2_AuthUserName, gw2_AuthUserPassword, gw2_POP3Host, gw2_SMTPPort, SendTime, SendRetriesLeft, SendDelayBetweenRetries) VALUES ('victorsantillan@mvtransit.com;vic@vicandliliana.com;', 'victorsantillan@mvtransit.com;vic@vicandliliana.com;', 'kaseya@mvtransit.com', 'Driverline', '', '', '', '', 'kaseya@mvtransit.com', 'Schedule missing past allowed time.', 'Schedule for: 12302006 not found past the allowed time of 8 :00 + 3 hours.

 

Division 101.

 

CallerID: 6233229776

CallerName:', '', 0, 'mvdriver', 0, 0, '', '', '', 0, '', 0, 0, '', '', '', 0, 0, 5, 5)

160551.97 7 rv add {OK}

[Guest newpop1]

Hello, by turning on the email log we found a problem within the actual email address field, extra characters causing the validation to fail.

 

Thanks!!!

[SupportTeam]

Hello, by turning on the email log we found a problem within the actual email address field, extra characters causing the validation to fail.

OK, thanks for letting us know the problem is now fixed.

Was it the ";" at the end of the email address that was causing problems with the SMTP server which you are using?