Monitored Transfer

[SupportTeam]

Ben wrote:

 

It seems like VG is not getting a response back regarding the state of

the line it is transferring to like busy or answered.

Any thoughts,

 

 

134635.94 11 state [removed] Playing

134635.94 11 state [removed] Playing (C:\Projects\Eway

IVR\Prompts\XfertoOperator.wav)

134635.94 11 tw ConvertWav2Vox C:\Projects\Eway

IVR\Prompts\XfertoOperator.wav

134635.95 11 tw wav->vox convert end 945718,C:\Projects\Eway

IVR\Prompts\XfertoOperator.vox,1,0,,

134635.95 11 play start ok, lPlayId=945734

134638.77 11 tw PlayEnd 11 945734

134638.77 11 play end id=945734, (current ID)

134638.77 11 event EV_PLAY_FINISHED, iCode=8001 state=1100

134638.77 11 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

134638.77 11 path {EV_PLAY_FINISHED} not found

134638.77 11 timer set 10 EV_TIMEOUT_HANGUP

134638.77 11 timer set 0 EV_TIMEOUT_GOTOMODULE

134638.77 11 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

134638.77 11 LsPlayMsgFinished

EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

134638.77 11 path {EV_TIMEOUT_GOTOMODULE} not found

134638.77 11 next module is [removed] (idx=105)

134638.77 11 fn RunModule start [Transfer

Call,[removed] ,105,,]

134638.78 11 tw DialogicEvent 129,TDX_PLAY,945734,0,0,,,

134638.78 11 event TDX_PLAY, iCode=129 state=6001

134638.78 11 LsModuleTransition : 129, [TDX_PLAY]

134638.78 11 timer clear

134638.78 11 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

134639.14 11 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

134639.14 11 event EV_TIMEOUT_READYTOBEGINTRANSFER, iCode=9012

state=1901

134639.14 11 LsXfer_1_Start :

9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,

0,0,,,

134639.14 11 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

134639.14 11 timeout on transfer attempt set by timeout path (10

sec)

134639.14 11 timer set 10

EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

134639.14 11 state [removed] Monitored Hookflash Transfer

to 098251000

134639.14 11 dialing sTransferPrefix [!]

134639.39 11 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

134639.39 11 event TDX_DIAL, iCode=132 state=1902

134639.39 11 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

134639.39 11 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

134639.39 11 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

134639.39 11 tw PlayEnd 11 0

134639.39 11 play end id=0, (current ID)

134639.39 11 event EV_PLAY_FINISHED, iCode=8001 state=1902

134639.39 11 LsXfer_2_OnEndHook1PlayDestNbr

8001,EV_PLAY_FINISHED,0,0,0,,,

134641.55 11 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

134641.55 11 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030

state=1902

134641.55 11 LsXfer_2_OnEndHook1PlayDestNbr

9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

134641.55 11 Dial( [removed] , cp on) call

134641.59 11 Dial([removed] ) ok

134641.59 11 timer set 10

EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

134650.11 11 tw DialogicEvent

133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD

134650.11 11 event AM, iCode=133 state=1903

134650.11 11 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo

133,AM,10,4,0,CR_CNCT,CON_PAMD,

134650.11 11 event CONNECT, iCode=133 state=1903

134650.11 11 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo

133,CONNECT,10,4,0,CR_CNCT,CON_PAMD,

134650.11 11 event CON_PAMD, iCode=133 state=1903

134650.11 11 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo

133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,

134650.11 11 event CR_CNCT, iCode=133 state=1903

134650.11 11 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo

133,CR_CNCT,10,4,0,CR_CNCT,CON_PAMD,

134650.11 11 event TDX_CALLP, iCode=133 state=1903

134650.11 11 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo

133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,

134650.11 11 LsXfer_3 CR_CNCT on an XT_HOOK_MONITORED

134650.11 11 xfer dial

134650.13 11 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

134650.13 11 event TDX_DIAL, iCode=132 state=1905

134650.13 11 LsXfer_5A : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

134650.13 11 sXferDialResult_SuccOrFail=

134650.13 11 HangupCall start (LsXfer_5A)

134650.13 11 rv add [Hangup Time]{1/3/2007 1:46:50 PM}

134650.13 11 state Hanging up call... [LsXfer_5A]

134650.13 11 HangupCall_Common hCall=11

134650.13 11 rec RecSoundStop ok

134650.13 11 play PlayStop ok

134650.13 11 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

134650.13 11 fnHangupCall end

134650.13 11 tw PlayEnd 11 0

134650.13 11 play end id=0, (current ID)

134650.13 11 event EV_PLAY_FINISHED, iCode=8001 state=900

134650.13 11 LsAwaitingCalls EV_PLAY_FINISHED

134650.16 11 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

134650.16 11 event TDX_SETHOOK, iCode=135 state=900

134650.16 11 LsAwaitingCalls EV_UNKNOWN_135

134650.16 11 event callstate IDLE 11 1,0,0

134650.16 11 WorkingMode@Idle=

134650.16 11 set LineState().hCall = 0

LineEvCallState-LINECALLSTATE_IDLE

134650.16 11 timer clear

134650.16 11 rec RecSoundStop ok

134650.16 11 play PlayStop ok

[SupportTeam]

Trace shows that about 9 seconds after dialling the transfer destination number:

 

134641.59 11 Dial([removed] ) ok

 

Dialogic reported that call was connected (answering machine was detected)

 

134650.11 11 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo

133,CONNECT,10,4,0,CR_CNCT,CON_PAMD,

 

 

so VG hung up - as it should to complete the hookflash transfer....

 

If call was not transferred on VG hangup then the lines/PBX used probably do not support hookflash transfers, or need some special DTMF code sent after connection. Consult your PBX's manual for information.

 

How do you perform transfers manually on this PBX?

 

If you cannot get hookflash transfers to work then you may need to look at using "Dial and Conference" transfers.