Isdn Hardware

[normbuddy]

Hi,

 

I plan to setup an Interactive voice system with voiceguide. I need to be able to receive and process the callerID of the callers when the phone line is busy. Can you tell me if Voiceguide can do this and give me some advices about the hardware I could use to do this ?

 

I am located in North America and I plan to use 2 BRI channels (128kb/sec, ISDN lines) with :

 

Eicon

ISDN NT1, part # 300-095

http://www.eicon.com/us/products/ISDN/ISDN_NT1.htm

 

And one of the 3 following products (please help me choose among those) :

 

 

Eicon

Diva ISDN PCI, (Standard ISDN Card), Part # 305-189

http://www.eicon.com/us/products/ISDN/DIVA_ISDN.htm

 

Eicon

Diva Server BRI 2M, part # 306-165

http://www.eicon.com/us/products/MediaGate...DIVA_BRI_2M.htm

 

Eicon

Diva PRO ISDN PCI, (ISDN Interface Card for Professional), part# 305-193

http://www.eicon.com/us/products/ISDN/DIVA_PRO.htm

 

 

 

Is there other good options ?

 

Thank you,

 

Normand

[SupportTeam]

Out of the cards listed above you should be using: Diva Server BRI 2M, part # 306-165

 

You may be able to get that card working directly with VoiceGuide v5.x without the use ComISDN as the Diva Server BRI 2M comes with TAPI and Wave drivers.

 

Search for Eicon and Diva throughout this forum for other users' comments on these cards.

 

We'd recommend getting a fractional T1 (a T1 with 8 channels enabled) and using a Dialogic D240JCT card - it's more expensive but you get a fully featured platform this way and can use VG for Dialogic - which is superior to v5.x of VG.