Requesting A Sample Voiceguide Script For Telebanking

[Guest infojami]

I need to configure IVR for telebanking services. Today i download and install voiceguide software. Now i need to design a callflow (design script) for my telebanking solutions.

 

I already configure a sample incomplete script, bcoz i need help about understanding RVs, Data Queries and Speak Number (speak results from data queries).

 

I am using MSSQL as my database server and I understand about VoiceGuide ODBC connection strings. Say for example, my table name is "customer". Account number field name is "Acct". Balance field name is "Bal".

 

Here,

 

I want to check banalce for account number "1234567890"

I want to transfer 500 Dollars form "1234567890" account to "3334567890".

 

I am here attached the design script. Please provide me a complete design script.

 

Best Regards,

 

JAMI

Online_Banking.vgs

[SupportTeam]

What is it that you are having trouble with achieving? Do you need help with writing the SQL command or writing the Connect string?

 

Have you looked through the samples in VoiceGuide Help file's section on "DB Query Module" ?

[Guest infojami]

I want the "Speak Number/Amount/Date" module will speak the output form "DB Query" module.

 

Example, the speak module will speak the output from this DB query "select bal from customer where acct=1234567890".

 

How to configur it at script design?

 

Please help.

 

JAMI

[SupportTeam]

Use a Result Variable like this:

 

$RV[ModuleTitle_1]

 

where ModuleTitle is replaced with title of your DB Query module.

[Guest infojami]

Should I put this $RV[ModuleTitle_1] at "Digits to spoken" at Speak module?

 

Regards,

 

JAMI

[SupportTeam]

Yes.