Dynamic Script Generation

[Guest fmonroy]

Hello ppl, I'm planning a telemarketing solution: desktop client, database, voiceguide software; the idea is to let the end user to make their own TTS paragraphs, questionnaires, and so; and then publish them to the dialer.

 

To accomplish this I'm thinking in a way to generate dynamically the scripts. As the scripts are text based they can be generated with any application but the important thing is its internal structure.

 

Do you have any kind of libraries, functions, or something similar that can help us to correctly generate these scripts?

 

Regards.

 

 

Fidencio Monroy.

[SupportTeam]

Sounds like an interesting project, and one that could be approached in a variety of ways:

 

.VGS files are text based and their structure is similar to that of an .INI file. To do dynamic text generation you could use a text processing complier - eg: http://dennisbareis.com/ppwizard.htm this approach could be used to dynamically generate .vgs files themselves.

 

Have you looked at the Result Variables available in VoiceGuide? If the overall script structure would be fixed then you can just use RVs throughout the script to specify what needs to be played, and you could set the RVs to different values on each call.

 

If the outgoing script is essesntially a questionaire then the script could take a form of essentially a loop going around a Play module, a module which stores the reponses, and a module which retrieves next question from a database.

[Guest fmonroy]

Have you looked at the Result Variables available in VoiceGuide? If the overall script structure would be fixed then you can just use RVs throughout the script to specify what needs to be played, and you could set the RVs to different values on each call.

Great, essentially a section to retrieve what is next (play, retrieve numbers, record voice, ...); a section with a set of modules where its path depends on RVs; and a section to save user responses.

If the outgoing script is essesntially a questionaire then the script could take a form of essentially a loop going around a Play module, a module which stores the reponses, and a module which retrieves next question from a database.

Yes, its a questionaire, but is desired that the end user can set record modules, email messages and maybe other modules; so, yes, its basically that loop with some path management.

 

Thank you very much.

 

 

Fidencio Monroy.