Guest infojami Report post Posted 01/09/2007 06:17 AM I am using Intel dialogic, how can i configure ACD? Help me pls. Regards, JAMI Share this post Link to post
SupportTeam Report post Posted 01/09/2007 08:30 AM We'd need some more information about your system first... To begin with: Which PBX are you using? Does the PBX have a CTI interface? How many agents will you have? Will you be using skill based routing or will all agents be considered equal? Share this post Link to post
