Can't Display The Caller Id

[Guest Gulano]

Hello Support,

 

VG cannot show the color id.

I am sending you the logs.

 

Thanks

Log.zip

[SupportTeam]

Traces show that no CallerID information was sent on these lines.

 

Easiest way for you to confirm this is to attach an external CallerID monitor to these lines and see if it reports any CallerID being provided when call arrives.

[Guest Gulano]

Our telephone Support Team was working on the PBX.

The problem was not VG.

Thank you.