Help Getting Script Working

[Jeffa]

I created this script to handle incoming calls to my business. I have all the wave files done, and can't get the script to work properly. I am enclosing the script as it currently stands to show you what I am trying to do and the ways I think (incorrectly) it should be scripted. Any help in getting this complicated, in my opinion, script to finally work is GREATLY appreicated.

 

For a novice at voicemail systems, it is very hard to take all the scripting pieces you have placed in the help files and figure out how to put them all together to make a working script. It would be helpful, in my opinion, to also include in the samples a full working version of a more complicated script so we novices can see all the interactions between the modules and easily amend your sample to work with our needs.

 

Anyway, I want callers to be able to choose between hearing general info about my company, having someone return the call (after I take down relevant info from them) or getting a brochure via fax, email or postal mail.

 

For the general info module, it is fairly straight forward. However, I am unsure how to get the module working properly that handles all the brochure choices.

 

Also, I am unsure if using timeout = 0 is the correct way to move from the first module to the second (where the voicemail system is simply telling every caller info about calling into the system. I originally thought the statement, "On success" was the way to go, but then my system got stuck and would not progress further, so I added the timeout statement and things finally moved forward. Should I be using the timeout statement or the on success statement to move from one module to the next where no choice is required of the caller?

 

How do I allow someone to enter a voicemailbox at anytime during the script? Do I need to add to everymodule a place where the module needs to listen to input from callers or cn I add a statement somewhere in a file telling Voiceguide to always listen for touchtones and if it hears a 4 digit tone, stop the modules and go to voicemail?

 

For emailing my brochure, is there any way to have the caller enter their email address so I can automatically send an email of our brochure or must they leave a voice message that must manually be listened to and then manually have a brochure sent via email. Because email addresses are not numerical and can not be entered via phone, I assume I can not autimate this task... correct?

 

Could someone take a look at my script and see if you can assist me in getting it working. I sent an email yesterday to the sales dept. to get a quote on some asssitance, and they responded that I should place a message in the support forum and someone can help me.

 

Thanks

Jeff

OTH.vgs

[SupportTeam]

How do I allow someone to enter a voicemailbox at anytime during the script?

Just use a Get Numbers module, or thansfer the caller to the Voicemail subsystem.

 

is there any way to have the caller enter their email addres

No, alphanumberic entry using a telephone keypad is problematic and not commonly done.

[fluffybunny]

Hi Jeffa,

 

If you need some help with this we'd be delighted to give you a quote. Drop me an email on simon.edwards@integratedcomms.co.uk and we can discuss how best to go forward.

 

Best wishes

 

Simon