My Greeting Messages Dn't Announce

[Guest Andy Haggard]

Hi,

 

I have downloaded the latest 5.0 beta 12 and the copying and distribution list issues have been resolved. However, I can't get MY VM box greetings to play. The default plays each time. I've used multiple boxes, recorded within and outside the VM record module and no luck. The PCM is set correctly on the files. The greeting will play from the VM Box play mode but not on call in. Please help...

 

Thanks

 

220804.98 6 linedevstate 2048 0 0

220804.98 6 callstate OFFERING 66509 0 4

220804.98 6 callinfo CALLEDID

220804.98 6 callinfo ORIGIN

220804.98 6 ring 0

220810.98 6 ring 2

220810.98 6 Answer the call at 8/1/2003 10:08:10 PM

220810.98 6 lineAnswer(66509) => 66526

220811.53 6 callstate CONNECTED 66509,1,0

220811.53 6 WorkingModeTAPI=

220811.53 6 WorkingModeScript=

220811.53 6 Inband detection not enabled

220811.53 6 StartLoadedVgs at 8/1/2003 10:08:11 PM

220811.53 6 tapi Reply 66526 0

220811.53 6 [Welcome to DNP] Playing

220811.55 6 [Welcome to DNP] Playing (C:\WINNT\data\VmWelc\Main_Greeting.wav)

220811.55 6 PlaySoundStart ok [C:\WINNT\data\VmWelc\Main_Greeting.wav]

220811.55 6 RunModule PLAY end

220814.75 6 dtmf 1 (49,2)

220814.75 6 LsPlayMsg 1

220815.78 6 PlaySoundStop ok

220815.78 6 [Get3Numbers] Number Input

220815.78 6 [Get3Numbers] Playing (C:\WINNT\data\VmWelc\Get_Numbers.wav)

220815.78 6 PlaySoundStart ok [C:\WINNT\data\VmWelc\Get_Numbers.wav]

220818.69 6 dtmf 7 (55,2)

220818.69 6 LsGetNbrsPlayWelcMsg 7

220819.70 6 PlaySoundStop ok

220819.70 6 [Get3Numbers] Number Input 7

220819.72 6 dtmf 7 (55,2)

220819.72 6 LsGetNbrsRxDigits 7

220819.72 6 [Get3Numbers] Number Input 77

220820.25 6 dtmf 7 (55,2)

220820.25 6 LsGetNbrsRxDigits 7

220820.25 6 [Get3Numbers] Number Input 777

220820.25 6 [GetAdCode] Number Input

220820.25 6 [GetAdCode] Playing ()

220820.25 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

220820.70 6 dtmf 7 (55,2)

220820.70 6 LsGetNbrsRxDigits 7

220820.70 6 [GetAdCode] Number Input 7

220820.70 6 [LogEnteredCode] Evaluate ["$RV[Get3Numbers]$RV[GetAdCode]"]

220820.72 6 RVreplace start: ["$RV[Get3Numbers]$RV[GetAdCode]"]

220820.72 6 RVreplace end: ["7777"]

220820.72 6 .Eval(Cstr("7777"))

220820.72 6 Eval Expr result:[7777] stored in $RV[4DigitCode]

220820.72 6 RVreplace start: [on {true} goto [Voicemail Box $RV[Get3Numbers]]

]

220820.72 6 RVreplace end: [on {true} goto [Voicemail Box 777]

]

220820.72 6 RVreplace start: [Voicemail Box $RV[Get3Numbers]]

220820.72 6 RVreplace end: [Voicemail Box 777]

220820.72 0 LoadedVgs_Find C:\WINNT\system\vm\VmLm.vgs at idx=3

220820.72 6 [VmLmStart] Running vb script:[VmLmHangup.vgs]

220833.33 0 LoadedVgs_Find C:\WINNT\system\vm\VmLmHangup.vgs at idx=4

220833.33 6 tapi Reply 66305 0

220833.33 6 [VmLmHangup_ForwardLastMsg] Running VB Script...

220833.33 6 RVreplace start (strlen>100)

220833.34 6 VBScript Run continuing...

220833.34 6 Hanging up call... [Run module 2479]

220833.34 6 HangupCall_Common Mode=AfterHangupRun

220833.36 6 ReinitTelephony due to IDLE start

220833.36 6 tapic lineDeallocateCall(MainCall:66509) 0

220833.45 6 lineOpen(6) => 0

220833.45 6 Waiting for a call...

220833.45 6 lineOpen(6)LineHandle=66322

220833.47 6 cl Vm_ForwardMsg 6, 777, C:\WINNT\data\VmSave\_0801220826_1_6__.wav

220833.47 6 vm frwrd vmb 777

220833.47 6 vm copy C:\WINNT\data\VmSave\_0801220826_1_6__.wav -> C:\WINNT\data\VmSave\999_0801220826_1_6__.wav

220833.48 6 vm frwrd vmb 999

[SupportTeam]

There was a bug in vmLm.vgs.

 

The .ZIP attached contains new vmLm.vgs and vgmulti.exe

 

Please place vmLm.vgs in VoiceGuide's \system\vm\ directory - replacing the previous file.

 

Updating the vgmulti.exe with new one is not essential to fix the issue but will allow you to take advantage of the new path type used in the vmLm.vgs (WAVERR_BADFORMAT) so it's recommended.

 

(Beta13 onwards will include bith new files - you only need this file if updating v5.0Beta12)

 

Also, when recording the welcoming message please ensure that the sound file is saved in appropriate format - if using Dialogic cards that is: PCM 11025Hz, 8b bit Mono - otherwise the sound file will not play.

 

The Sound recorded may by default save it in different format - so you need to explicitly select the format when saving the sound file...

To change the current format of sound file just open the file in Sound Recorder, then select "Save As.." - this will let you choose the new file format.

Vm_Welc_Msg_path_for_Beta12.zip

[Guest Guest]

OK, the greeting messages are answering now, but when I install the new vgmulti.exe the propgram will not run. I get a "runtime error 429 - You do not have appropriate license to use this functionality".

[SupportTeam]

Ok.. looks like the new SapiWrap.ocx should have been included with this new vgmulti.exe.

 

Please see http://katalinatech.com/forums/index.php?a...ct=ST&f=2&t=455 to download the new OCX and for instructions on how to install it. Only the new OCX from that .zip is required - the vgmulti.exe in that .zip is older then the one that was posted in this thread.