Routing Calls Based On CallerID and Database Value

[SupportTeam]

Rick wrote:

 

I have an outside DBF file that keeps a score on my customers baised on their value in my company. This database constantly re-evaluates this score.

We are a service business so talking with our important customers it vital while letting customers that are so important get the voice mail system.

 

Can your system route the calls based on a different values in the DBF field of the outside database. For example a 1 value would route to voice mail & a value 6 would be transfered to a cell phone & never be able to go into the voice mail system. (For example, I want the Level 1 to go through the voice mail prompts & the Level 6 to get someone live instantly. Your system would have to be able to use phone # from the caller ID to "join" to the DBF value.

 

The DBF value is from a Lotus Approach database program. I have an 8 line Lucent phone system. Please let me know if your program would be this flexible.

[SupportTeam]

Yes, it can. Just use a "DataBase Query" module as part of your script and then direct the script to transfer the call to different areas/numbers depending on what is the value retrieved from the database.

 

See: http://www.voiceguide.com/vghelp/html/modDbQuery.htm