Vg Do Not Answer The Call On Ext. 5 And 6 !

[stetson]

Hello,

 

I began a new campaign three days ago ans everything was working fine.

I use a Dialogic D120-JCT and I have an Enterprise License 8 channels for VG

 

I began with 4 lines

 

Today I decided to open two more lines because of the success of the calls !

 

But the 5th and 6th lines never answered the calls !!

 

Calls are seen in the VG logs but not answered

 

Hereafter are the logs when ringing. (tw log and vgw log) . Whay is this call not answered

 

Thanks for your help !

Jean-Paul DAYAN

 

TW log

184437.968 gc gc_GetMetaEventEx() failed

184437.968 006 ev TDX_CST (CST Event Received)

184437.968 006 ev TDX_CST DE_RINGS data=0 ringcount=1 (hli=0x99077f8, hli->chdev=6, hli->linedev=6)

184437.968 006 CLIDINFO_CMPLT error [128]:[Caller ID info/sub-msg not available]

184437.968 006 CLIDINFO_GENERAL error [128]:[Caller ID info/sub-msg not available]

184437.984 006 CLIDINFO_CALLID error [128]:[Caller ID info/sub-msg not available]

184437.984 006 CLIDINFO_FRAMETYPE error [128]:[Caller ID info/sub-msg not available]

184437.984 006 dlgc caller id frame type: UNKNOWN [0x00]

184437.984 006 pbx display not supported on this card

184437.984 006 pbx display not supported on this card

184437.984 006 info ktTel v2.3.8, Dec 18 2006 10:00:28

184437.984 006 te LINE_CALLSTATE(6, 0x6, 0x2, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_OFFERING

184438.000 006 te LINE_LINEDEVSTATE(6, 0x6, 0x2, 0x0, 0x1) (dwIdx=1053)

184438.000 006 ocxev DoFireDialogic(dwIdx=1054, 6, 134, [TDX_CST], 0, 0, 0, [DE_RINGS], [ET_RON], []) (dwIdx=1054)

184438.015 006 ocxev DoFireDialogic completed

184445.968 006 lTimer_RingsGoAway=0 => WM_FIRE_TIMER_RINGGOESAWAY (hli=0x99077f8)

184445.968 006 ev OnFireTimer_RingGoesAway (hli=0x6)

184445.968 006 te LINE_CALLSTATE(6, 0x6, 0x1, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_IDLE

184447.062 006 ocxfn RingsBeforeAnswer(lLineId=6, lRings=2, lParam1=0, strParam2=)

 

 

VGM log

184437,98 6 event callstate OFFERING 6 2,0,0

184437,98 6 script interpretor: VgMulti v6.0.3179

184437,98 6 fired OFFERING event to listeners

184437,98 6 set LineState().hCall = 6 in LINECALLSTATE_OFFERING

184437,98 6 cid CallerID vars set (in 'offering' event) [,,]

184438,00 6 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING

184438,00 6 rings=0, min rings before answer=2 (iCallerIdHasArrived=0)

184438,00 6 tw ring 1

184438,00 6 ring time since last ring event (sec): 0,00

184438,00 6 rings=1, min rings before answer=2 (iCallerIdHasArrived=0)

184438,00 6 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

184438,02 6 event TDX_CST, iCode=134 state=0

184445,97 6 event callstate IDLE 6 1,0,0

184445,97 6 WorkingMode@Idle=

184445,97 6 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

184445,98 6 timer clear

184445,98 6 LineState(iLineId).iVgsIdx = 0

184445,98 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

184447,06 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

184447,06 6 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=0

184447,06 6 init atidle reinit : start

184447,06 6 init atidle reinit iConferenceOtherLegLid=-1

184447,06 6 init atidle reinit : reset all LineState variables

184447,06 6 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

184447,08 6 state Waiting for a call...

184449,27 6 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

184449,27 6 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=0

184449,27 6 setting iDialoutReadyToDialout=1

[SupportTeam]

Traces show that the Dialogic reports that the incoming call only rung the line once.

 

To answer calls which only ring once you should set VG to answer calls after one ring.

 

You may want to test how the different lines ring by attaching a normal telephone handset to them.