Guest ecard Report post Posted 01/28/2007 04:26 AM I'm using evaluation version of Dialogic Voice Guide. To enable trace log. I changed the setting voiceguide =10. and I restarted voice guide. but voice guide keep poping up that message change log settings. I'm wodering evaluation version won't trace the log? Share this post Link to post
SupportTeam Report post Posted 01/28/2007 04:37 AM The logs are created in VoiceGuide's \log\ subdirectory. They cannot be viewed in real-time window as a large volume of tracing scrolling in the window would slow the system down too much. Share this post Link to post
mehdi_h Report post Posted 03/14/2007 03:37 PM Hi I have done what the popup says but still same problem to display logs. see vg.ini and screen shot of popup Thanks MH Share this post Link to post
mehdi_h Report post Posted 03/14/2007 04:45 PM [Log] ;Automated "log-to-file" logging. ;To turn OFF logging for a particular application set it's entry to 0 ;To turn ON all logging for a particular application set it's entry to 10 ;all log files are saved in VoiceGuide's \log\ subdirectory ;Log files are named as follows: ;VoiceGuide : MMDDvgm.txt ;NumberLoader : MMDDtnl.txt ;EmailSender : MMSSes.txt ;ktTel : MMDDtw.txt ;ktTts : MMDDsw.txt VoiceGuide=10 NumberLoader=0 EmailSender=0 ktTel=0 ktTts=0 ;uncomment below to stop any Script-relates logs (*.vgl/*.csv/*.xml) ;from being creaetd as each script is executed. ;Scripts=OFF [PlayRecordConfig] ;DEfault Sound editor used to edit sound files from VoiceGuide. RecEditor=SNDREC32.EXE ;When a recording is finished due to a busy or disconnect signal being detected ;the recorded message will be truncated (to remove the busy tone recording from the message.) ;time to be truncated is specified in 100ms units. RecCut_EndRecDueTo_ToneDisconnect=30 ;When a recording is finished due to a dtmf being detected ;the recorded message will be truncated (to remove the dtmf tone recording from the message.) ;time to be truncated is specified in 100ms units. RecCut_EndRecDueTo_ToneDtmf=5 ;When a recording is finished due to loop current drop. ;the recorded message will be truncated (to remove the dtmf tone recording from the message.) ;time to be truncated is specified in 100ms units. RecCut_EndRecDueTo_DlgcDE_LCOF=10 ;Limit recordings to be between 1 second and 10 minutes RecLengthMin=1 RecLengthMax=600 PlayEndPauseDialogic=0 ;PlayVolume can be set from 1 (very quiet) to 100 (loudest). ;a setting of 0 disables explicit setting of the volume, keeping the default setting. PlayVolume=100 ;For how long will VoiceGudie have to hear silence on the line before reporting it. ;a setting of 30 = 3 seconds SilenceDetectLength=30 ;What level of noise on the line is considered as silence. range 1-100 ;100 - interpret even loud noise as silence. ;1 - even the slightest noise stops silence detection. ;0 - don't detect silence at all SilenceDetectLevel=10 [Voicemail] RecLengthMin=1 RecLengthMax=60 ;Default Max VMB storage allocation (minutes) VmbMaxSize=60 ;Message Playback Order can be "NewFirst" or "OldFirst" MessagePlaybackOrder=OldFirst ;Number of times VG will attempt to call to forward the voicemail message VmDeliverToPhone_Retries=2 ;WaitBetweenRetries is in minutes VmDeliverToPhone_WaitBetweenRetries=5 ;AnswerTimeout is in seconds VmDeliverToPhone_AnswerTimeout=90 ;prompt played if voice modem is used to deliver messages VmDeliverToPhone_AcceptCallPromptt=VmbForwardAskAccept.wav LineSelection= ;VmSystemUsed settings allowed: ;Builtin : VoiceGuide will use the built-in voicemail system. ;Scripted : VoiceGuide will use the scritps (.VGS) in \system\vm\ directory. ;Protected : VoiceGuide will use the protected scritps (.VGP) in \system\vm\ directory. ; ;The protected scripts are copies of the ".VGS" Voicemail files ;but cannot be changed/substituted. ; ;If a setting of "Scripted" is specified and the software is registered in "Standard" or ;"Professional" mode then the software will act as if "Protected" is specified. VmSystemUsed=Scripted VmScript_LeaveMsg_Script=VmLm.vgs VmScript_LeaveMsg_Module=VmLmStart VmScript_SelectVmb_Script=VmLm.vgs VmScript_SelectVmb_Module=VmMenuStart VmScript_LoginVmb_Script=VmLogin.vgs VmScript_LoginVmb_Module=VmLoginStart VmScript_VmDeliver_Script=vmMsgDeliver.vgs VmScript_VmDeliver_Module=VmDelivStart ;if VmScript_VmDeliverAM_Script is set to VmMsgOnly ;then outgoing queued call will have just the Vm msg filename ;specified in the 'answering machine answers' field. ;Otherwise the script/module indicated will be used. VmScript_VmDeliverAM_Script=VmMsgOnly VmScript_VmDeliverAM_Module= ;VmScript_VmDeliverAM_Script=vmMsgDeliver.vgs ;VmScript_VmDeliverAM_Module=VmDelivAMStart ;Auto Attendant Script Settings. VmScript_AutoAtt_Script=aaFindUser.vgs VmScript_AutoAtt_Module=GetExtension RunCommandAfterRec= ForwardVmEmailSubject=Voicemail received from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN on $RV_MONTHNAME $RV_DATE ;this ForwardEmailBody is used if VmEmailForwardBody.txt file is not present ForwardVmEmailBody=Voicemail received from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HH:$RV_NN on $RV_DATE $RV_MONTHNAME ForwardVmEmailFromAddress=voiceguide@yourdomain.com ForwardVmEmailFromName=VoiceGuide Voicemail ForwardVmEmailMechanism_1=MAPI ForwardVmEmailMechanism_2=MAPI ForwardVmEmail_IncludeWavFile=1 ForwardVmEmailSendRetries=1 ForwardVmEmailRetriesDelay=1 ;FTP upload settings FtpServer= FtpDir=vm FtpUser= FtpPassword= RunCommandAfterRec= ForwardVmLineSelection= ForwardVmEmailSubject=VoiceGuide Voicemail ForwardVmEmailFromAddress=VoiceGuide@yourcompany.com ForwardVmEmailFromName=VoiceGuide Voicemail ForwardVmEmailServer_1=mail.yourcompany.com ForwardVmEmailServer_2=mail2.yourcompany.com [PBX] ;Maximum time the system will wait for the extension to be answered. In seconds. AnnouncedTransfersMaxWaitTime=30 ;Dtmf tone played by PBX when the call is finshed, only some PBXs indicate end of call ;using this DTMF tone. Please consult your PBX manual if it uses this or other DTMF tone, ;or if it does not use any at all.. HangupOnDtmf=D ;Inband signalling configuration file eg: InbandSignaling_SiemensHiPath3000_v1.2.txt ;Inband signalling detection is enabled on Enterprise versions of VoiceGuide only. InbandSignalConfig= InBandSignalWait=20 InBandSignalWait_Interdigit=10 ;time for PBX to react to the hookflsh. In 100ms units, eg: 10=1 second PauseAfterHookflash=10 ;"TAPI" : TAPI functions calls are made to driver to action transfers and conferences. ;"Generate" : exlilicit tones and signals are generated using TAPI calls ;"AT" : modem AT commands are used TransferControl_Modem=Generate TransferControl_TelBoards=Generate ;Preferred Lengths of hookflash and DTMF tones. ;will be used if Generate method is selected. In milliseconds. ;If commented out then the default settings for the device will be used. ;Note: Dialogic cards will ignore this setting and use what is in the Dialogic TSP Configuration settings. DurationHookflash=100 DurationDtmfTone=100 ;************************************************ ;*** "Generate" is selected for Transfer Control ;************************************************ ;generated before playing the destination extension. (Blind and Announced transfers) Transfer_Prefix=! ;generated after the call transfer is accepted. ;after playing this signal VoiceGuide will hang up the call. ;generated after the call is declined. ;This signal is used to hangup the extension leg of the call and retrieve the call, Transfer_AnnounceDecline=! ;generated before playing the destination extension. (Blind and Announced conferences) Conference_Prefix=! ;generated immediately after playing the destination extension Conference_BlindSuffix=!,3 ;generated after the call confenrence is accepted. ;after playing this signal VoiceGuide will stay on the line. Conference_AnnounceAccept=!,3 ;generated after the call confenrence is declined. ;This signal is used to hangup the extension leg of the call and retrieve the call, Conference_AnnounceDecline=! ;How long to wait after dialing the transfer destination number before hanging up. (in seconds) Transfer_AfterDialPauseBeforeHangup=3 ;************************************************ ;*** "AT" is selected for Transfer Control ;************************************************ ModemTransferInit1=AT#VBT=1 ModemTransferHookflash=AT#VTS=! ;ModemTransferDialNumber: this command is suffixed with the destination number separated by commas ModemTransferDialNumber=AT#VTS= ModemTransferComplete=AT#VTS=! ;Commands issued to the modem duting a 3-way conference setup Modem3WayInit1=AT#VBT=1 Modem3WayHookflash=AT#VTS=! ;pause time after sending hookflash to allow PBX enough ;Modem3WayDialNumber : this command is suffixed with the destination number separated by commas Modem3WayDialNumber=AT#VTS= Modem3WayComplete=AT#VTS=! ;************************************************ ;*** "TAPI" is selected for Transfer Control ;************************************************ ;set to 1 if lineComplete transfer is not to be called upon announced call transfer being accepted. ;if set to 0 then LineCompleteTransfer will be issued after call transfer is accepted, then call will be hung up. ;if set to 1 then the call will be just hung up after call transfer is accepted. OnTransferAccept_NoLineCompleteTransfer=0 ;3WayMaxTalkTime is in 1 second units, rg: 1800 = 30 minutes 3WayMaxTalkTime=1800 ;Delay to use on Analog lines after dialing and before conferencing two lines together DialAndConf_DelayBeforeConf = 3 ;If no Timeout path specified this is the max talk time on "Dial and Conference" calls; 3600 = 60 minutes DialAndConf_MaxTalkTime_Default = 3600 ;Message Lamp - turning ON/OFF ;To turn lamp ON VG will send: MsgLampOnPrefix + EXTENSION + MsgLampOnSuffix ;To turn lamp OFF VG will send: MsgLampOffPrefix + EXTENSION + MsgLampOffSuffix ;Lines can be specified using XML entries or by just using a comma delimited list. ;MsgLampOnTrigger options: ALLNEW FIRSTNEW ;ALLNEW - turn lamp on every time a new message arrives (default option) ;FIRSTNEW - turn lamp on only when the first new message arrives. (this option reduces dialing traffic). ;DISABLE - do not ever turn lamp ON MsgLampOnTrigger=DISABLE ;MsgLampOffTrigger options: NONEWMSGS ONLOGIN ;NONEWMSGS - when there are no new messages. ie: when the last of the new messages has been deleted. ;ONLOGIN - when voicemail box is logged into by phone (allowing message to be listened to). ;ONLOGOUT - at the end of the voicemail box remote access (login by phone) session. ;DISABLE - do not ever turn lamp OFF MsgLampOffTrigger=DISABLE DialMsgLampOnPrefix=*4, DialMsgLampOffPrefix=*5, CmdMsgLampOn=msgbox "ON" $RV[Ext] CmdMsgLampOff=msgbox "OFF" DialMsgLamp_RepeatDialCount=1 [VGDialer] ;Dialout announcement replay maximum count. AnnReplay=10 ;Guard time between end of incoming and start of any outgoing call on a line. ;ie: How long system waits after end of call before doing any outbound ;calls on the same line (sec) AfterIdleWait=3 ;Silence detection is used to judge when the answering machine ;message has stopped talking: ;Dialogic cards can detect if an answering machine answers the call. ;To Enable Dialogic's answering machine detection set AM_DetectionMode to "Enabled" ;To Disable Dialogic's answering machine detection set AM_DetectionMode to "Disabled" AM_DetectionMode=Enabled ;AnswerMachine Silence detect length. In 100ms units (20 = 2 seconds) AM_SilenceDetectLength=20 ;AnswerMachine SilenceDetectLevel: range: 0-100. ;0 - don't detect silence, 100 - detect loud background noise as silence. AM_SilenceDetectLevel=10 ;Minimum length the answering machine message must be. ;Anything less then that will be regarded as a live answer. ;In 100ms units. 20 = 2 seconds AM_WelcMsgMinLen=20 BulkDial_Script=C:\Program Files\VoiceGuide\Scripts\Voicemail Server.vgs BulkDial_AnswerMachine= BulkDial_Announce= BulkDial_PhoneNumberFile= BulkDial_PhonePrefix= BulkDial_Rvs= BulkDial_AnswerTimeout=60 BulkDial_CallRetries=2 BulkDial_DelayBetweenRetries=120 BulkDial_CallsStart=00:01 BulkDial_CallsEnd=23:59 BulkDial_Days=MoTuWeThFrSaSu BulkDial_Priority=3 BulkDial_DncList= BulkDial_LineSelection= PriorityLevels=9 BulkDial_OnNotConnected= BulkDial_OptionsAppliedToCalls= FindCall_ADO_SqlPrefix_LowVol= FindCall_ADO_SqlSuffix_LowVol= FindCall_MSAccess_SqlPrefix_LowVol= FindCall_MSAccess_SqlSuffix_LowVol= FindCall_ADO_SqlPrefix_HighVol= FindCall_ADO_SqlSuffix_HighVol= FindCall_MSAccess_SqlPrefix_HighVol= FindCall_MSAccess_SqlSuffix_HighVol= [VgGsd] DesignAreaHeight=10000 DesignAreaWidth=10000 [DatabaseWorkspace] WorkspaceJetUser=admin WorkspaceJetPassword= WorkspaceOdbcUser=admin WorkspaceOdbcPassword= [VBScript] UseSafeSubset=1 ShellHandler=wscript [sAPI] ;Microsoft's engine does not support XML tags to regulate speed & volume of the generated Sound file. ;Use the entries below to control these settings. Other engines allow you to use XML tags to regulate speed/volume etc ;TTSspeed range is -10 to 10. 0 is default speed TTSspeed=0 ;TTSvolume range is 0 to 100. 100 is max volume TTSvolume=100 [moduleGetNbrs] ;The setting below can be used to force VoiceGuide to continue playing the ;message in the Get Numbers module while the numbers are being entered. ;By default VoiceGudie will stop playing the message when the caller presses ;the first key. ;OnGetNumbersRxDigit=PlayStop_False Timeout_1stDigit=6 Timeout_Interdigit=6 Timeout_Confirm=6 [moduleDBQuery] ;Maximum number of rows which VG will enumerate as Result Variables, making them ;available to other parts of the script. 100 is usually enough - few applications ;would require to play back more then 100 items of information back to the caller. ;Set to 0 if you do not want VG to limit number of returned rows. RecordsetGetRowsMax=999 [OnError] ;OnError_Unavailable possible settings: ;RESTART_TAPI, RESTART_VOICEGUIDE, RESTART_PC OnError_Unavailable= [CallControl] ;If commented out then loop current drop on analog lines will result in end of call. ;Only works when Dialogic analog card is used. ;LoopCurrentDrop=Ignore [scripts] GlobalRV= [LineConfig] TapiDeviceCount= [TapiDevice1] Id= Name= Script= RingsBeforeAnswer=2 PopupCallerId=0 DialoutOK= ;Name of TAPI CTI device from which to source CallerID and DNIS information. ;requires PBX's TAPI driver to be installed ctiTapi_PbxDeviceName= [TapiDevice2] Id= Name= Script= RingsBeforeAnswer=2 PopupCallerId= DialoutOK= ;Name of TAPI CTI device from which to source CallerID and DNIS information. ;requires PBX's TAPI driver to be installed ctiTapi_PbxDeviceName= [TapiDevice3] ID= Name= Script= RingsBeforeAnswer=2 PopupCallerId= DialoutOK= ;Name of TAPI CTI device from which to source CallerID and DNIS information. ;requires PBX's TAPI driver to be installed ctiTapi_PbxDeviceName= [TapiDevice4] ID= Name= Script= RingsBeforeAnswer=2 PopupCallerId= DialoutOK= ;Name of TAPI CTI device from which to source CallerID and DNIS information. ;requires PBX's TAPI driver to be installed ctiTapi_PbxDeviceName= Share this post Link to post
SupportTeam Report post Posted 03/14/2007 08:00 PM The logs will be created in VoiceGuide's \log\ subdirectory... Please don't quote files in posts. .ZIP any files and post them as attachments. Share this post Link to post
mehdi_h Report post Posted 03/16/2007 10:44 AM zip.zipzip.zipzip.zipOk sorry for that.. I'm affraid you didn't catch my problem. The point is that even if I modify the ini file. I still have the error pop-up displayed see the zip file containing the VG.ini anf the pop_op. thank you for your help. Mehdi Share this post Link to post
SupportTeam Report post Posted 03/16/2007 10:07 PM Traces are no longer displayed in a window. They are saved in the files in VG's \log\ subdirectory only. Share this post Link to post
