Looping Phrase (sxferannouncemsg) After The Call Is Transfered

[ronadevtech]

I know taht I did not post log and everything ... I am taking a chance that my problem is easy to fix.

 

If I use 'PBX Hook flash transfer - blind' everything works perfectly well.

 

If I want to use 'PBX Hook flash transfer - Announced' there is a problem, the call is transfer but the recipient hear the 'sXferAnnounceMsg' message in a repeating loop ... and the call is not transfer ...

 

I have version 6.0.3107 and I also have Dialogic board (D/41JCT) ...

[SupportTeam]

In "Announced Transfer" the recipient needs to indicate if they want to receive the transferred call or not.

 

From http://www.voiceguide.com/vghelp/html/modXfer.htm :

Hookflash Transfer - Announced

 

1. Dials the signal specified (usually just a hookflash),

 

2. Dials the telephone number,

 

3. Plays a message announcing the Caller's ID, and awaits the selection from the called person whether to accept the call or not. "1" is used to accept the call, any other digit is used to decline the call. If "VoiceGuide for Dialogic" is used then the announce message will only start when VoiceGuide detects that the outgoing call has been answered.

 

4. If the call is accepted VoiceGuide will dial the “complete announced call transfer” signal (usually nothing is needed) and hang up and allow the two new parties to continue conversation. If the Success path is defined then that path will be taken, but script should be designed in such a way that VoiceGuide hangs up soon, so that the two parties can speak to one another.

If the call is declined, the called party does not answer, or the extension is busy then VoiceGuide will dial the “retrieve call from announced transfer” signal (usually just a hookflash) and then the "Fail" path is taken. If other more appropriate path is defined then that path is taken instead.

 

If you want to just play a message and complete the transferred immediately then use "Monitored Transfer" and specify the Announce message as well - the announcement will then only play once and call transfer will complete.

[ronadevtech]

Thank you ... everything is fine ...

 

Another RTFD (read the friendly documentation) problem ...

[SupportTeam]

I have version 6.0.3107

Please update to latest version of VoiceGuide as well - the playing of announcements on Monitored transfers was only introduced in v6.0.3243