Retry Counter

[Guest pgrysp01]

I would like to be able to know how many times the caller has entered the incorrect information and then transfer to a customer service representative after 2 tries.

 

I have the Evaluate Expression set up for validation, but am not sure how to know if this is the first or second validation.

 

Is this possible in VoiceGuide?

[SupportTeam]

Validation can be setup in the GetNumbers module itself. Then you could use the GetNumbers module's retry counter to limit number of retries.

 

Alternatively you can setup a Result Variable based counter. A demo of that is provided in the Help file's section on the Evaluate Expression module. See Example 10 here: http://www.voiceguide.com/vghelp/html/modEvalExpr.htm

[Guest pgrysp01]

I found the information needed. Thank you for all your help.