Line_pickup

[GregC]

Is there a way to check if there is a call ringing on a dialogic port before using the "line_pickup" object ?

Voiceguide generates an error if you try but I need to check before using "line_pickup".

[SupportTeam]

Once line starts ringing the Result Variables associated with that line will reflect this. Use RV_GetAll command.

 

Can you describe what you are trying to achieve? Why isn't it sufficient for the script to answer the call?

[GregC]

I am using serial port data to decide which line to answer rather than the script answering. I have the ring count set to 10 as a backup in which case a different script will answer.

I had already tried the RV_GetAll command but it returns a blank string. It appears that result variables aren't loaded into memory while the call is ringing and not answered by voiceguide.

[SupportTeam]

Maybe you could have the VoiceGuide script start when the call arrives but set it to "Start without answering the call". Then have the VG script just sit there and do nothing and from your app you could issue COM commands like Script_Goto or Line_Hangup.