Play Sound Mod

[Guest Tom Storey]

I have a "Play Sound" that will not stop playing the message when a key is pressed. If I let the message play out all the way then press a key it all work. But if you press the key before it stop playing is just gos on with the message.

 

Any help

 

Tom

[SupportTeam]

Are you using a voice modem? Some voice modems have these problems. Read the warning comments that we publish regarding using voice modems.

 

Which version of VoiceGuide are you using?

[Guest Tom Storey]

I'm using a 4 line Dialogic card and the current version VG. When I press a number key that I have a path for it go to that path ok, it just won't stop playing the sound file.

[SupportTeam]

Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

 

ktTel=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Tom Storey]

I have attached zip with logs and a read me.

 

Hope this helps

VG_Logs.zip

[Guest Tom Storey]

This is the script file I forgot to send.

School_Choice_Menu.zip

[SupportTeam]

Traces show that you are using v5.2.5051 of VoiceGuide.

 

When using Dialogic cards you should be using VoiceGuide for Dialogic (v6.x of VoiceGuide)

 

 

The problem here seems to be caused by a VBScript module [Applied For Grade To Phone Log] telling VG to play the file and then immediately afterwards the Play module [school Choice Menu] is specifying to play a file as well.

 

You should avoid playing sound files from VBScript modules using Play_Start when using v5.x of VoiceGuide.

 

 

071939.98 6 state [Applied For Grade To Phone Log] Running VB Script...

071940.09 6 cl Play_Start Sound Files\Student Data\Login Complete.wav

071940.11 6 PlaySoundStart ok [C:\Phone Registration 2007-2008\Choice\Sound Files\Student Data\Login Complete.wav]

...

071940.28 6 state [school Choice Menu] Playing

071940.28 6 state [school Choice Menu] Playing (C:\Phone Registration 2007-2008\Choice\Sound Files\School Choice Menu\School Choice Menu.wav)