Call Hangs Up When Answered

[Guest SalC]

Hi... I have installed Beta 16 on a new system to test. Running Win ME, with a Lucent Win Modem.

 

I tried calling the system and as soon as it answeres, it hangsup.

 

Here is the trace log:

 

150346.89 0 callstate OFFERING 4343200 0 4

150346.89 0 ring 1

150349.86 0 ring 2

150349.86 0 Answer the call at 8/6/2003 3:03:49 PM

150349.86 0 lineAnswer(4343200) => 7

150349.86 0 tapi Reply 7 0

150349.86 0 callstate ACCEPTED 4343200 0 0

150349.97 0 callstate CONNECTED 4343200,0,0

150349.97 0 WorkingModeTAPI=

150349.97 0 WorkingModeScript=

150349.97 0 Inband detection not enabled

150349.97 0 StartLoadedVgs at 8/6/2003 3:03:49 PM

150350.02 0 [Welcome] Playing

150350.02 0 tts generate start[Welcome to JMI Software Consultants, Support Line. Please Press 1, to leave a detailed message. Or press 2, to retrieve messages.]

150350.63 0 tts generate end

150350.63 0 [Welcome] Playing (C:\PROGRAM FILES\IVG\system\tts0.wav)

150350.96 0 PlaySoundStart ok [C:\PROGRAM FILES\IVG\system\tts0.wav]

150351.01 0 RunModule PLAY end

150420.34 0 Play End line[0] (id=17158)

150420.34 0 LsPlayMsg EV_PLAY_FINISHED

150431.22 0 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

150431.22 0 tts generate reuse

150431.22 0 [Welcome] Playing (C:\PROGRAM FILES\IVG\system\tts0.wav)

150431.44 0 PlaySoundStart ok [C:\PROGRAM FILES\IVG\system\tts0.wav]

150440.77 0 wb(5775000)

150440.77 0 Play End line[0] (id=57750)

150440.77 0 LsPlayMsg EV_PLAY_FINISHED

150451.65 0 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

150451.70 0 tts generate reuse

150451.70 0 [Welcome] Playing (C:\PROGRAM FILES\IVG\system\tts0.wav)

150451.87 0 PlaySoundStart ok [C:\PROGRAM FILES\IVG\system\tts0.wav]

150501.21 0 Play End line[0] (id=78211)

150501.21 0 LsPlayMsg EV_PLAY_FINISHED

150512.14 0 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

150512.14 0 tts generate reuse

150512.14 0 [Welcome] Playing (C:\PROGRAM FILES\IVG\system\tts0.wav)

150512.30 0 PlaySoundStart ok [C:\PROGRAM FILES\IVG\system\tts0.wav]

150521.64 0 Play End line[0] (id=98673)

150521.64 0 LsPlayMsg EV_PLAY_FINISHED

150532.57 0 LsPlayMsgFinished EV_TIMEOUT_HANGUP

150532.57 0 Hanging up call...

150532.62 0 RecSoundStop ok

150532.62 0 PlaySoundStop ok

150532.62 0 fnHangupCall end

150534.82 0 Hanging up call...(2)

150534.87 0 RecSoundStop ok

150534.87 0 PlaySoundStop ok

150534.87 0 fnHangupCall end

150534.87 0 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

150534.87 0 tapi Reply 9 LINEERR_INVALCALLSTATE [8000001C]

150537.73 0 callstate IDLE 4343200 0 0

150537.79 0 WorkingMode@Idle=

150537.84 0 tapi Reply 8 0

150538.83 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

150538.88 0 ReinitTelephony due to IDLE start

150538.88 0 tapic lineDeallocateCall(MainCall:4343200) 0

150544.54 0 lineOpen(0) => 0

150544.54 0 Waiting for a call...

150544.54 0 lineOpen(0)LineHandle=4342040

[SupportTeam]

It all looks OK, so I suspect that the Wave drivers for this modem are not working well... so the sound file is not getting played through the modem wave device but through somewhere else (usually when wave drivers are messed up it ends up being played through the PC speaker...)

 

Can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers.

 

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.