Connect Workstation To The Agents?

[Guest chrisha]

Good day! I already got the d/600jct function well with my dialogic. how can i connect it to the workstations for live calls?tnx

[SupportTeam]

What PBX are your agents connected to?

 

Please describe your setup in more detail.

[Guest chrisha]

We dont connect to a pabx. The Isdn line is connected to the server with dialogic card and the the server is connected to a switch in a LAN.

[SupportTeam]

So what phone system are the agents using?

[Guest chrisha]

an analog phone. and supposed to implement the 30 channels from the vg

[SupportTeam]

What are the agent's analog phones connected to?

 

Are the analog phones connected to the PBX, or does each agent have their own analog phone directly from the phone company (ie. connected to the Phone company's switch) ?

[Guest chrisha]

the analog phone is connected to a channel bank

[SupportTeam]

And what is on the other side of the channel bank? Is it your company's PBX or do the wires from the channel bank led to the Telephone company's switch?

 

Maybe you should speak with the telephone technician who has connected the phones up, or speak to the person who looks after the phone system. They will be able to explain to you how the phone system is wired up right now and what is the best place to attach the new E1 lines from VoiceGuide.

[Guest chrisha]

Ok.. I have an isdn line with 30 channel which i connect to the dialogic card. my problem is how can the workstations be connected to that server? can i use a vg with dialer instead?

[SupportTeam]

Yes, you can use the Dialer and perform 'Dial and Conference' type transfers to connect existing calls to the agents.

[Guest chrisha]

ok so how can i connect it with the workstations? do i need to install vg in every workstation? beacuse i already have it on the server

[SupportTeam]

ok so how can i connect it with the workstations?

That would depend on what lines are attached to the phones the agents are using... do you know that? If you do not know what phone lines the agents are using then you should speak with the telephone technician who has connected the phones up, or speak to the person who looks after the phone system. They ought to be able to explain to you how the phone system is wired up right now and what is the best place to attach the new E1 lines from VoiceGuide.

 

You need to tell us more about the phone lines and systems that you have setup right now if you want us to assist further...

 

do i need to install vg in every workstation?

No.