Dialer Lines Hanging

[bwenzel@cleartel.com]

We dialed out over 1300 calls starting at 4:00pm today. We had allocated 12 lines to do this <LineSelection>35,36,37,38,39,40,41,42,43,44,45,46</LineSelection>. As I watched the script running, some of the lines I specified were in the "waiting for a call.." status even though the queue was not empty. The lines would hang for over 10 minutes until I manually hung up on the lines on the VG application with the Hang Up button. After I "Hung Up" the line it began to dial again as it did before. Do you know why these lines would not dial out immediately after the previous disconnect?

[SupportTeam]

Could you please post a copy of VoiceGuide's 'vgm' Trace Logs which capture the problem, this will allow us to see what happened.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[bwenzel@cleartel.com]

I ran about 700 calls today and experienced the same line freeze problem. As you can see from the logs, before I restarted the VoiceGuide application at 2:30, it was at its worst. The dialer was only dialing using lines 40 and 43. Even though I specified in the OutDial_New.xml to use lines 35-46. After the restart, all of the lines were dialing correctly.

 

They all start the way that they should. After 5 - 10 min some of the lines start to freeze (staying in the "Waiting for a call.." state).

 

I clipped the log file at 3:05. As you can see towards the end of the log, lines 37, 38, 40, 41, 42, 43, 45,and 46 not being released to dial a new call.

logs.zip

[SupportTeam]

Thank you for providing the traces.

 

Please update your system with attached files. Place the vgMulti file in VG's main directory, and place the ktTel file in Windows' System32 directory - overwriting existing files.

 

Then start VG again and see if the problem still exists.

 

Please post traces as before if problem still exists.

VgMulti_3312.zip

ktTel_070322.zip

[bwenzel@cleartel.com]

That Worked! Thanks

[SupportTeam]

Good to hear.

 

Please let us know if there is anything else we can assist in in the future.