Mimicing Human Dialing Patterns

[mikenewson]

It seems that autodialers are the bane of VoIP providers, no one wants someone who is using one… We have been using Voiceguide Pro with Dialer for some years now, and using a VoIP provider would really help with the bottom line. We have a opt in list that needs to be dialed and information provided. The script is working just fine. The problem is that providers shut us down when they see an autodialer type pattern. Speed in dialing the next number is not a requirement. So we tried a script to do a random delay between calls for a minute or three. The system hangs on to the call keeping the line open during the delay and then hangs up to dial out immediately. What we need is a delay after hang up or before dialing so that the system will mimic human dialers. Or even better a random delay between the dialing of numbers so that the dialing pattern does not look like a machine, but rather a human dialing... Does anyone have any thoughts on how this could be done?

[SupportTeam]

Which providers have you found block the phone service when a number of calls one after another is made? Do you know what are the limits/thresholds that they use when deciding that there are 'too many' outgoing calls made?

 

You should speak with your VoIP service supplier and inform them of your requirements - ie. that you need to dial a number of contacts periodically.

 

If the current service provider is unable to provide you with that service then you should seek another service provider.

 

As far as how VoiceGuide can be made to stagger outgoing calls - when loading calls set the "Activation Time" field for each call to be the time at which you would like that outgoing call to be made. This will allow you to precisely specify the dial out timings to suit your requirements.