Guest gawish8 Report post Posted 04/15/2007 05:27 PM Dears, Please advise me if D/4PCIUF can be used to setup small demo call center using voiceguide or not? If no, which board is suitable for such purpose ? Regards, M.Gawish Share this post Link to post
SupportTeam Report post Posted 04/15/2007 08:43 PM Yes you can use this card, but you would also need a PBX to be able to transfer calls to agents. The card would be attached to PBX's extensions, and calls would be transferred from the card to the various PBX agent queues using hookflash transfers. Share this post Link to post
Guest gawish8 Report post Posted 04/17/2007 04:46 PM 1-is there any other card which implements both functions together i.e (D/4pciuf + PBx) ? 2- how to configure voiceguide to call from certain port of the 4 ports? Yes you can use this card, but you would also need a PBX to be able to transfer calls to agents. The card would be attached to PBX's extensions, and calls would be transferred from the card to the various PBX agent queues using hookflash transfers. Share this post Link to post
SupportTeam Report post Posted 04/17/2007 10:11 PM 1-is there any other card which implements both functions together i.e (D/4pciuf + PBx) ? Yes, but VoiceGuide does not support these cards at this time. Cards which combine both functionalities only support a low number of lines/extensions, so they would only be useful for smaller deployments. 2- how to configure voiceguide to call from certain port of the 4 ports? There is a "Line Selection" field which lets you select which line is to be used for outgoing calls. Share this post Link to post
