D/4pci Caller Id Not Detected

[Guest pascalganesh]

Hi,

 

Caller Id in dialogic D/4PCI is not detected.

O/S : XP Pro

Necessary drivers and Service pack (ver 5.1.1 ) has benn installed

 

 

Caller ID on the line is available and verified using a caller ID telephone.

Exeletel's Telescope also deos not detect caller Id on this dialogic card.

 

Any other special setting that need to be done?

 

 

Ganesh

[SupportTeam]

Do you know in what format the telephone company is sending the CallerID?

 

Are you using "VoiceGuide for Dialogic"?

[Guest pascalganesh]

We are using Intel dialgic card

We are *not* using VG for Dialogic but the the standard VG evaluation copy

 

Here is the log....

 

 

 

115223.22 8 devstate NUMCALLS 0 0

115223.22 8 tapi callstate OFFERING 66339 0 4

115223.23 8 ev Lev_CallerID [,,0000]

115223.23 8 callinfo CALLEDID

115223.23 8 callinfo ORIGIN

115223.23 8 ring 0

115224.14 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:hc>0|

115229.22 8 ring 2

115229.22 8 rv clear

115229.22 8 answer the call at 19/04/2007 11:52:29:AM

115229.23 8 lineAnswer(66339) => 66356

115229.78 8 tapi callstate CONNECTED 66339 1 0

115229.78 8 callstate CONNECTED 66339,1,0

115229.80 8 WorkingModeTAPI@Connected=

115229.80 8 WorkingModeScript@Connected=

115229.80 8 Inband detection not enabled

115229.80 8 startLoadedVgs at 19/04/2007 11:52:29:AM, script interpretor VgMulti v5.2.5049 0

115229.81 8 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\test\}

115229.81 8 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\test}

115229.81 8 rv lg add [$RV_STARTTIME]{19/04/2007 11:52:29:AM}

115229.83 8 rv lg add [$RV_DEVICEID]{8}

115229.83 8 rv lg add [$RV_CIDNAME]{}

115229.83 8 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

115229.84 8 rv lg add [$RV_CIDNUMBER]{}

115229.84 8 rv lg add [$RV_DNIS]{0000}

115229.84 8 rv lg add [DNIS]{0000}

115229.86 8 tapi Reply (LineEvReply) ok 66356 0 LineCallState=CONNECTED

115229.86 8 timer clear

115229.86 8 state [Database Query 1] DB Query

115229.88 8 callinfo MONITORMODES

115229.88 8 db ODBC mode used

115229.94 8 rv replace start: [insert into XYZ values ($RV_CIDNUMBER)]

115229.94 8 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\test\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\test}[$RV_STARTTIME]{19/04/2007 11:52:29:AM}[$RV_DEVICEID]{8}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{0000}[DNIS]{0000}

115229.94 8 rv replace end: [insert into XYZ values ()]

115229.95 8 db About to execute a Modify type operation [insert into XYZ values ()]

115229.97 8 ERROR 5.2.5049 DB Execute: 3146,ODBC--call failed.

115229.97 8 rv lg add [Database Query 1_RowCount]{0}

115229.97 8 db DBEngine.Error nbr:[170] desc:[37000: [Microsoft][ODBC SQL Server Driver]

Line 1: Incorrect syntax near ')'.] src:[ODBC.Database]

115229.98 8 db DBEngine.Error nbr:[8180] desc:[37000: [Microsoft][ODBC SQL Server Driver][sql Server]Statement(s) could not be prepared.] src:[ODBC.Database]

115229.98 8 db DBEngine.Error nbr:[3146] desc:[ODBC--call failed.] src:[DAO.Database]

115230.00 8 path {0} not found

115230.00 8 path {} not found

115230.00 8 rv lg add [Hangup Time]{19/04/2007 11:52:30:AM}

115230.02 8 state Hanging up call... [GoNextVgm_Boolean fail]

115230.02 8 RecSoundStop ok

115230.03 8 PlaySoundStop err=0

115230.03 8 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

115230.05 8 fnHangupCall end

115231.81 8 devstate NUMCALLS 0 0

115231.83 8 tapi callstate IDLE 66339 0 0

115231.83 8 WorkingMode@Idle=

115231.84 8 timer clear

115231.84 8 WriteToLogFiles_CurrScriptOnly start

115231.84 WriteToLogFiles_DoWrite start (C:\Program Files\VoiceGuide\Scripts\test\cID)

115231.86 8 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

115231.86 8 tapi Reply (LineEvReply) ok 66305 0 LineCallState=IDLE

115232.89 8 timer fired EV_TIMEOUT_TIMETOREINITLINE

115232.89 8 ScriptEventCode 9008 iLineState=900

115232.89 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

115232.91 8 ReinitTelephony due to IDLE

115232.91 8 tapic lineDeallocateCall(MainCall:66339) 0

115233.00 8 lineOpen(8)=>

115233.00 8 state Waiting for a call...

115233.00 8 LineHandle=66322

115233.02 8 ClearCallHandle called from ReinitAtIdle

115233.02 8 amchk set AMdet=False in Reinit@idle

115233.02 8 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

115233.28 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:rdy=0|

115236.31 8 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

115236.31 8 ScriptEventCode 9013 iLineState=900

115236.36 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:idx=0|

[SupportTeam]

We are using Intel dialgic card

We are *not* using VG for Dialogic

If you are using a Dialogic card then you should be using VoiceGuide for Dialogic...

 

If you can post the "tw" trace from VoiceGuide for Dialogic then we can have a look at it to see if it shows anything...

 

 

Can you ask the telephone company in what format they are sending the CallerID?