Script Starting

[mehdi_h]

Hi

 

I have 3 questions today :

 

1. I'm doing outbound calls and If I let the phone ring more that 4 or 5 time, the script starts even without any answer. I'm wondering where I forget something ?

 

 

2. Is there any simple way to hide the VG application and show it only in the systray

 

Thanks you.

Mh

[Guest davclark]

That's only 2 questions.... But I can answer the second. Check the file menu for "Minimize To System Tray Ctrl+M" on the voice guide main window.

[mehdi_h]

Thank you dave, if you see the space between the 1 and the 2, i have remove one :-))

[SupportTeam]

1. I'm doing outbound calls and If I let the phone ring more that 4 or 5 time, the script starts even without any answer. I'm wondering where I forget something ?

You'd need to set the ringback tone detection parameters to match the ringback tone p-played when the number is called so that the Dialogic card properly detects the ringback tone.

 

If you are calling many different numbers and are likely to come across many different ringback tones then you'd really require a T1/E1 ISDN connection to make this work.