Give Information To The Caller

[Guest Diana]

Hi VG team,

 

I want to give my callers 3 informations

 

1) Today there is a communication problem (info.wav)

2) The location is quenstreet (location.wav)

3) This problem will be till 4:00 AM tomorrow. (time.wav)

 

Whe the caller dialed into the ivr system I want the caller to hear this information.

How can I configure the "Play Sound file Module" box to gife these information?

 

Users can simply update these information because they are in a folder at my desktop

 

I tried to puth the path (in the Play Sound file Module box) with:

 

Sound file to play:

 

C:\Documents and Settings\Admin\Desktop\Information\info.wav, C:\Documents and Settings\Admin\Desktop\Information\location.wav, C:\Documents and Settings\Admin\Desktop\Information\time.wav

 

the users can update only the wav files

 

 

The problem is: The system cannot play the wav files.

 

Question: What have I did wrong?

 

If I do it so:

 

C:\Documents and Settings\Admin\Desktop\Information\info.wav, \location.wav, \time.wav

 

I am hearing the last wav file (time.wav) when I press the "Play" button.

 

thank you in advanced.

 

Diana

[SupportTeam]

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG and make a test call which demonstrates the problem.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Diana]

Hi Support,

 

There was a problem to login into the computer with pcAnywhere.

Today I went to the location and I tried it again with 2 options:

 

1) C:\Documents and Settings\Admin\Desktop\Information\info.wav, C:\Documents and Settings\Admin\Desktop\Information\location.wav

2) C:\Documents and Settings\Admin\Desktop\Information\info.wav, Documents and Settings\Admin\Desktop\Information\location.wav

 

When I tried it with option 2 it starts working.

 

I read the help information but is was not clear.

In the help infomation there was an example how to to that but it is not clear.

Maybe I am wrong but it is should not work with the example:

 

 

Voiceguide help

 

Multiple sound files can be selected to be played by separating the successive files by commas. eg:

 

prompts\1.wav, prompts\2.wav

 

would result in two files from the script's prompts subdirectory being played (1.wav and 2.wav) one after another.

 

Ok regards,

 

Diana