Telephone Without Tone Option

[Guest Jennifer]

Hi Support Team,

 

Some callers are telling me that they can not use our ivr system.

I was wondering why. Someone told me that maybe their telephone is set to pulse dialing.

I tried it and I noticed that it is true.

 

question:

 

Is there a option orsomething to do in vg to make it posible that callers with a pulse telephone also can use a ivr system?

 

Thanks

[SupportTeam]

Pulse Dialing detection is not supported. Most telephone company switches and PBXs do not relay the pulse dialing type signals, so most likely the pulse signaling would never reach the IVR anyway...

[Guest Jennifer]

Ok thanks for the information.