Outdial Stopped Working

[Guest ddenara]

I'm running version 6.0.0321with a Dialogic Board. My system is Windows XP fully patched.

 

My outdial has been working fine until today when I start seeing the following message in the error log below. Can you plase advise on what is causing this?

 

David

 

------------------------------------------------------------------------Error Log ----------------------------------------------------------------------------

 

114156.92 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

114156.92 1 event FAX, iCode=134 state=900

114156.92 1 LsAwaitingCalls EV_UNKNOWN_134

114156.94 1 event TDX_CST, iCode=134 state=900

114156.94 1 LsAwaitingCalls EV_UNKNOWN_134

114207.13 0 cl Dialer_OutDialQueAdd 15165269534, 0, 0, 0, , [1], 1, , c:\ivr\scripts\Overdue Visits.vgs, c:\ivr\scripts\Overdue Leave Message.vgs, [Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {14888}[CustomerName] {Sample Workorder}[AppointmentType] {10:00 AM Visit}[WorkOrderNum] {1174}[VisitID] {6}[ApptDate] {4/26/2007}, 45, 0, 0, , , <OutDialEntry><PhoneNumber>16315877321</PhoneNumber><LineSelection>1</LineSelection><OnAnswer>c:\ivr\scripts\Overdue Visits.vgs</OnAnswer><OnAnswerMachine>c:\ivr\scripts\Overdue Leave Message.vgs</OnAnswerMachine> <CallRetries>0</CallRetries><RetryDelay>0</RetryDelay><RV>[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {14888}[CustomerName] {Sample Workorder}[AppointmentType] {10:00 AM Visit}[WorkOrderNum] {1174}[VisitID] {6}[ApptDate] {4/26/2007}</RV><OnNotConnected>c:\ivr\NoAnswer.vbs</OnNotConnected><AnswerTimeout>45</AnswerTimeout></OutDialEntry>

114207.13 0 dial DialListDB_AddCall '15165269534', 0, 0, 0, MoTuWeThFrSaSu, 1, 1, , c:\ivr\scripts\Overdue Visits.vgs, c:\ivr\scripts\Overdue Leave Message.vgs, [Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {14888}[CustomerName] {Sample Workorder}[AppointmentType] {10:00 AM Visit}[WorkOrderNum] {1174}[VisitID] {6}[ApptDate] {4/26/2007}, 45, 0, 0, , none ESCALATION: <OutDialEntry><PhoneNumber>16315877321</PhoneNumber><LineSelection>1</LineSelection><OnAnswer>c:\ivr\scripts\Overdue Visits.vgs</OnAnswer><OnAnswerMachine>c:\ivr\scripts\Overdue Leave Message.vgs</OnAnswerMachine> <CallRetries>0</CallRetries><RetryDelay>0</RetryDelay><RV>[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {14888}[CustomerName] {Sample Workorder}[AppointmentType] {10:00 AM Visit}[WorkOrderNum] {1174}[VisitID] {6}[ApptDate] {4/26/2007}</RV><OnNotConnected>c:\ivr\NoAnswer.vbs</OnNotConnected><AnswerTimeout>45</AnswerTimeout></OutDialEntry>

114207.25 1 dial [2807,15165269534,0,0,2359,MoTuWeThFrSaSu,[,1,],1,NONE,c:\ivr\scripts\Overdue Visits.vgs,c:\ivr\scripts\Overdue Leave Message.vgs,[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {14888}[CustomerName] {Sample Workorder}[AppointmentType] {10:00 AM Visit}[WorkOrderNum] {1174}[VisitID] {6}[ApptDate] {4/26/2007},45,0,0,,<OutDialEntry><PhoneNumber>16315877321</PhoneNumber><LineSelection>1</LineSelection><OnAnswer>c:\ivr\scripts\Overdue Visits.vgs</OnAnswer><OnAnswerMachine>c:\ivr\scripts\Overdue Leave Message.vgs</OnAnswerMachine> <CallRetries>0</CallRetries><RetryDelay>0</RetryDelay><RV>[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {14888}[CustomerName] {Sample Workorder}[AppointmentType] {10:00 AM Visit}[WorkOrderNum] {1174}[VisitID] {6}[ApptDate] {4/26/2007}</RV><OnNotConnected>c:\ivr\NoAnswer.vbs</OnNotConnected><AnswerTimeout>45</AnswerTimeout></OutDialEntry>] (search started at 114207.25)

114207.25 1 dial DialOnLine start tel[15165269534] ann[NONE] vgs[c:\ivr\scripts\Overdue Visits.vgs] am[c:\ivr\scripts\Overdue Leave Message.vgs] rv[[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {14888}[CustomerName] {Sample Workorder}[AppointmentType] {10:00 AM Visit}[WorkOrderNum] {1174}[VisitID] {6}[ApptDate] {4/26/2007}] cid[]

114207.27 1 rv clear all

114207.27 1 rv add [Get Pet Sitter ID]{2}

114207.27 1 rv add [PetSitterName]{David}

114207.27 1 rv add [RepEmail]{ddenara@millenniumweb.com}

114207.28 1 rv add [ApptIDParam]{14888}

114207.28 1 rv add [CustomerName]{Sample Workorder}

114207.28 1 rv add [AppointmentType]{10:00 AM Visit}

114207.30 1 rv add [WorkOrderNum]{1174}

114207.30 1 rv add [VisitID]{6}

114207.31 1 rv add [ApptDate]{4/26/2007}

114207.31 1 rv add [OutDial_RetriesLeft]{0}

114207.31 1 dial making call tel[15165269534] ann[NONE] vgs[c:\ivr\scripts\Overdue Visits.vgs] am[c:\ivr\scripts\Overdue Leave Message.vgs] OnHangup[] rv[[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {14888}[CustomerName] {Sample Workorder}[AppointmentType] {10:00 AM Visit}[WorkOrderNum] {1174}[VisitID] {6}[ApptDate] {4/26/2007}[OutDial_RetriesLeft]{0}]

114207.31 1 script interpretor: VgMulti v6.0.3201

114207.33 1 state Dialing 15165269534

114207.34 1 lineMakeCall=>[]

114207.34 1 timer set 45 EV_TIMEOUT_MAKECALL_NORESPONSE

114207.88 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

114207.89 1 event TDX_SETHOOK, iCode=135 state=5200

114207.89 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

114207.97 1 tw DialogicEvent 134,TDX_CST,6484,0,0,DE_LCON,,

114207.97 1 event TDX_CST, iCode=134 state=5200

114207.98 1 LsWaitAfterDialingOut : 134,TDX_CST,6484,0,0,DE_LCON,,

114213.19 1 tw DialogicEvent 133,TDX_CALLP,11,0,0,CR_CEPT,,

114213.19 1 event OPERATOR, iCode=133 state=5200

114213.19 1 LsWaitAfterDialingOut : 133,OPERATOR,11,0,0,CR_CEPT,,

114213.20 1 event CR_CEPT, iCode=133 state=5200

114213.20 1 LsWaitAfterDialingOut : 133,CR_CEPT,11,0,0,,,

114213.20 1 event TDX_CALLP, iCode=133 state=5200

114213.20 1 LsWaitAfterDialingOut : 133,TDX_CALLP,11,0,0,CR_CEPT,,

114213.20 0 dial callque delete id=2807 (MSAccess)

114213.22 1 rvns add [OutDial_Result]{SIT_Unavailable}

114213.22 1 timer clear

114213.22 1 HangupCall start (CR_CEPT in LsWaitAfterDialingOut)

114213.22 1 rv add [Hangup Time]{4/26/2007 11:42:13 AM}

114213.22 1 state Hanging up call... [CR_CEPT in LsWaitAfterDialingOut]

114213.22 1 HangupCall_Common hCall=0

114213.23 1 rec RecSoundStop ok

114213.23 1 play PlayStop ok

114213.23 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

114213.23 1 HangupCall : lCallHandle& = 0 - lets close and open line

114213.25 1 state Waiting for a call...

114213.25 1 fnHangupCall end

114213.28 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

114213.28 1 event TDX_SETHOOK, iCode=135 state=900

114213.30 1 LsAwaitingCalls EV_UNKNOWN_135

114213.30 1 event callstate IDLE 1 1,0,0

114213.30 1 WorkingMode@Idle=

114213.30 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

114213.31 1 timer clear

114213.31 1 LineState(iLineId).iVgsIdx = 0

114213.31 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

114214.34 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

114214.34 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

114214.34 1 init atidle reinit : start

114214.34 1 init atidle reinit iConferenceOtherLegLid=-1

114214.34 1 init atidle reinit : reset all LineState variables

114214.34 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

114214.36 1 state Waiting for a call...

114216.55 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

114216.55 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

114216.55 1 setting iDialoutReadyToDialout=1

114218.28 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

114218.28 1 event FAX, iCode=134 state=900

114218.30 1 LsAwaitingCalls EV_UNKNOWN_134

114218.30 1 event TDX_CST, iCode=134 state=900

114218.30 1 LsAwaitingCalls EV_UNKNOWN_134

114240.31 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

114240.31 1 event FAX, iCode=134 state=900

114240.33 1 LsAwaitingCalls EV_UNKNOWN_134

114240.33 1 event TDX_CST, iCode=134 state=900

114240.33 1 LsAwaitingCalls EV_UNKNOWN_134

[SupportTeam]

The reason why the call did not go out is because 6 seconds after dialing the number the Dialogic card reported that it has heard an "Operator Intercept" tone on the line:

 

114213.19 1 tw DialogicEvent 133,TDX_CALLP,11,0,0,CR_CEPT,,

114213.19 1 event OPERATOR, iCode=133 state=5200

 

You should try dialing the number yourself (using the same phone line that VG is using) and you should hear the operation intercept tri-tone yourself.

[Guest ddenara]

The reason why the call did not go out is because 6 seconds after dialing the number the Dialogic card reported that it has heard an "Operator Intercept" tone on the line:

 

114213.19 1 tw DialogicEvent 133,TDX_CALLP,11,0,0,CR_CEPT,,

114213.19 1 event OPERATOR, iCode=133 state=5200

 

You should try dialing the number yourself (using the same phone line that VG is using) and you should hear the operation intercept tri-tone yourself.

 

 

I dialed from the line directly and made several successful calls.

 

Interestingly, I had to restart my computer today and when I loaded VG, it said that the sofware was not registered. I thought this was because the dialogic board didn't start. I restarted again and the registration problem when away but I am not sure if it is relevant to why this new problem is occuring. Could this be related?

 

The lines are VOIP and have been all along but perhaps that has something to do with it?

[SupportTeam]

Interestingly, I had to restart my computer today and when I loaded VG, it said that the sofware was not registered. I thought this was because the dialogic board didn't start. I restarted again and the registration problem when away but I am not sure if it is relevant to why this new problem is occuring. Could this be related?

No. VoiceGuide registration status would not affect whether the Dialogic card is detecting the "Operator Intercept" tone or not.

 

The lines are VOIP and have been all along but perhaps that has something to do with it?

The "Operator Intercept" tone would have been played by one of the relaying switches. Hard to tell whether it was the VoIP company's switch or the switch closer to the intended recipient.

[Guest ddenara]

Interestingly, I had to restart my computer today and when I loaded VG, it said that the sofware was not registered. I thought this was because the dialogic board didn't start. I restarted again and the registration problem when away but I am not sure if it is relevant to why this new problem is occuring. Could this be related?

No. VoiceGuide registration status would not affect whether the Dialogic card is detecting the "Operator Intercept" tone or not.

 

The lines are VOIP and have been all along but perhaps that has something to do with it?

The "Operator Intercept" tone would have been played by one of the relaying switches. Hard to tell whether it was the VoIP company's switch or the switch closer to the intended recipient.

 

It's still happening. And, I am able to make calls by connecting a phone to these lines. What can I check next to help debug?

[SupportTeam]

Maybe the number is being dialed too quickly after picking up the handset?

Try adding a few commas at the beginning of the number.

 

Otherwise you'd need to call the VoIP company and ask them why are they playing this tone signal to you on their lines.

[Guest ddenara]

Maybe the number is being dialed too quickly after picking up the handset?

Try adding a few commas at the beginning of the number.

 

Otherwise you'd need to call the VoIP company and ask them why are they playing this tone signal to you on their lines.

 

 

Adding commas seems to have help but the script is not recognizing answer detectiproperly which was also working. Here is the log file showing the commas and how it proceed to the escalation path. Can you please take a look at this log and let me know what is happening now?

 

073539.83 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073539.83 1 event FAX, iCode=134 state=900

073539.84 1 LsAwaitingCalls EV_UNKNOWN_134

073539.84 1 event TDX_CST, iCode=134 state=900

073539.84 1 LsAwaitingCalls EV_UNKNOWN_134

073612.50 0 cl Dialer_OutDialQueAdd ,,15165269534, 0, 0, 0, , [1], 1, , c:\ivr\scripts\Overdue Visits.vgs, c:\ivr\scripts\Overdue Leave Message.vgs, [Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}, 45, 0, 0, , , <OutDialEntry><PhoneNumber>,,16315877321</PhoneNumber><LineSelection>1</LineSelection><OnAnswer>c:\ivr\scripts\Overdue Visits.vgs</OnAnswer><OnAnswerMachine>c:\ivr\scripts\Overdue Leave Message.vgs</OnAnswerMachine> <CallRetries>0</CallRetries><RetryDelay>0</RetryDelay><RV>[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}</RV><OnNotConnected>c:\ivr\NoAnswer.vbs</OnNotConnected><AnswerTimeout>45</AnswerTimeout></OutDialEntry>

073612.50 0 dial DialListDB_AddCall ',,15165269534', 0, 0, 0, MoTuWeThFrSaSu, 1, 1, , c:\ivr\scripts\Overdue Visits.vgs, c:\ivr\scripts\Overdue Leave Message.vgs, [Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}, 45, 0, 0, , none ESCALATION: <OutDialEntry><PhoneNumber>,,16315877321</PhoneNumber><LineSelection>1</LineSelection><OnAnswer>c:\ivr\scripts\Overdue Visits.vgs</OnAnswer><OnAnswerMachine>c:\ivr\scripts\Overdue Leave Message.vgs</OnAnswerMachine> <CallRetries>0</CallRetries><RetryDelay>0</RetryDelay><RV>[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}</RV><OnNotConnected>c:\ivr\NoAnswer.vbs</OnNotConnected><AnswerTimeout>45</AnswerTimeout></OutDialEntry>

073613.17 1 dial [2840,,,15165269534,0,0,2359,MoTuWeThFrSaSu,[,1,],1,NONE,c:\ivr\scripts\Overdue Visits.vgs,c:\ivr\scripts\Overdue Leave Message.vgs,[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007},45,0,0,,<OutDialEntry><PhoneNumber>,,16315877321</PhoneNumber><LineSelection>1</LineSelection><OnAnswer>c:\ivr\scripts\Overdue Visits.vgs</OnAnswer><OnAnswerMachine>c:\ivr\scripts\Overdue Leave Message.vgs</OnAnswerMachine> <CallRetries>0</CallRetries><RetryDelay>0</RetryDelay><RV>[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}</RV><OnNotConnected>c:\ivr\NoAnswer.vbs</OnNotConnected><AnswerTimeout>45</AnswerTimeout></OutDialEntry>] (search started at 073613.17)

073613.17 1 dial DialOnLine start tel[,,15165269534] ann[NONE] vgs[c:\ivr\scripts\Overdue Visits.vgs] am[c:\ivr\scripts\Overdue Leave Message.vgs] rv[[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}] cid[]

073613.17 1 rv clear all

073613.19 1 rv add [Get Pet Sitter ID]{2}

073613.19 1 rv add [PetSitterName]{David}

073613.19 1 rv add [RepEmail]{ddenara@millenniumweb.com}

073613.19 1 rv add [ApptIDParam]{15033}

073613.19 1 rv add [CustomerName]{Sample Workorder}

073613.19 1 rv add [AppointmentType]{05:00 AM Visit}

073613.20 1 rv add [WorkOrderNum]{1183}

073613.20 1 rv add [VisitID]{6}

073613.20 1 rv add [ApptDate]{4/27/2007}

073613.20 1 rv add [OutDial_RetriesLeft]{0}

073613.20 1 dial making call tel[,,15165269534] ann[NONE] vgs[c:\ivr\scripts\Overdue Visits.vgs] am[c:\ivr\scripts\Overdue Leave Message.vgs] OnHangup[] rv[[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}[OutDial_RetriesLeft]{0}]

073613.20 1 script interpretor: VgMulti v6.0.3201

073613.22 1 state Dialing ,,15165269534

073613.23 1 lineMakeCall=>[]

073613.23 1 timer set 45 EV_TIMEOUT_MAKECALL_NORESPONSE

073613.77 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

073613.77 1 event TDX_SETHOOK, iCode=135 state=5200

073613.78 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

073613.86 1 tw DialogicEvent 134,TDX_CST,9391,0,0,DE_LCON,,

073613.86 1 event TDX_CST, iCode=134 state=5200

073613.86 1 LsWaitAfterDialingOut : 134,TDX_CST,9391,0,0,DE_LCON,,

073625.97 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073625.98 1 event FAX, iCode=134 state=5200

073625.98 1 LsWaitAfterDialingOut : 134,FAX,191,0,0,DE_TONEON,FAX,

073625.98 1 event TDX_CST, iCode=134 state=5200

073625.98 1 LsWaitAfterDialingOut : 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073625.98 1 tw DialogicEvent 133,TDX_CALLP,18,0,0,CR_FAXTONE,,

073625.98 1 event CR_FAXTONE, iCode=133 state=5200

073626.00 1 LsWaitAfterDialingOut : 133,CR_FAXTONE,18,0,0,,,

073626.00 1 event TDX_CALLP, iCode=133 state=5200

073626.00 1 LsWaitAfterDialingOut : 133,TDX_CALLP,18,0,0,CR_FAXTONE,,

073626.00 1 DialoutProcessFailedDial start sCalledFrom=[LsWaitAfterDialingOut-CR_FAXTONE] RetriesLeft=0

073626.00 0 dial callque delete id=2840 (MSAccess)

073626.02 1 rvns add [OutDial_Result]{Uncontactable_FaxAnswer}

073626.02 1 timer clear

073626.02 1 parsing escalation call details in DialoutProcessFailedDial

073626.02 0 DialListParseInputXML start

073626.03 0 dial callque insert tel:,,16315877321 scr:c:\ivr\scripts\Overdue Visits.vgs time:704270736 esc:none

073626.03 1 HangupCall start (CR_FAXTONE in LsWaitAfterDialingOut)

073626.03 1 rv add [Hangup Time]{4/27/2007 7:36:26 AM}

073626.03 1 state Hanging up call... [CR_FAXTONE in LsWaitAfterDialingOut]

073626.05 1 HangupCall_Common hCall=0

073626.05 1 rec RecSoundStop ok

073626.05 1 play PlayStop ok

073626.05 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

073626.05 1 HangupCall : lCallHandle& = 0 - lets close and open line

073626.06 1 state Waiting for a call...

073626.06 1 fnHangupCall end

073626.09 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

073626.11 1 event TDX_SETHOOK, iCode=135 state=900

073626.11 1 LsAwaitingCalls EV_UNKNOWN_135

073626.11 1 event callstate IDLE 1 1,0,0

073626.11 1 WorkingMode@Idle=

073626.11 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

073626.13 1 timer clear

073626.13 1 LineState(iLineId).iVgsIdx = 0

073626.13 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

073627.16 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

073627.16 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

073627.16 1 init atidle reinit : start

073627.16 1 init atidle reinit iConferenceOtherLegLid=-1

073627.16 1 init atidle reinit : reset all LineState variables

073627.17 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

073627.17 1 state Waiting for a call...

073628.72 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073628.72 1 event FAX, iCode=134 state=900

073628.72 1 LsAwaitingCalls EV_UNKNOWN_134

073628.73 1 event TDX_CST, iCode=134 state=900

073628.73 1 LsAwaitingCalls EV_UNKNOWN_134

073629.36 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

073629.39 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

073629.42 1 setting iDialoutReadyToDialout=1

073630.28 1 dial [2841,,,16315877321,704270736,0,2359,MoTuWeThFrSaSu,[,1,],0,,c:\ivr\scripts\Overdue Visits.vgs,c:\ivr\scripts\Overdue Leave Message.vgs,[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007},45,0,0,c:\ivr\NoAnswer.vbs,none] (search started at 073630.28)

073630.28 1 dial DialOnLine start tel[,,16315877321] ann[] vgs[c:\ivr\scripts\Overdue Visits.vgs] am[c:\ivr\scripts\Overdue Leave Message.vgs] rv[[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}] cid[]

073630.30 1 rv clear all

073630.30 1 rv add [Get Pet Sitter ID]{2}

073630.30 1 rv add [PetSitterName]{David}

073630.30 1 rv add [RepEmail]{ddenara@millenniumweb.com}

073630.30 1 rv add [ApptIDParam]{15033}

073630.31 1 rv add [CustomerName]{Sample Workorder}

073630.31 1 rv add [AppointmentType]{05:00 AM Visit}

073630.31 1 rv add [WorkOrderNum]{1183}

073630.31 1 rv add [VisitID]{6}

073630.31 1 rv add [ApptDate]{4/27/2007}

073630.31 1 rv add [OutDial_RetriesLeft]{0}

073630.33 1 dial making call tel[,,16315877321] ann[] vgs[c:\ivr\scripts\Overdue Visits.vgs] am[c:\ivr\scripts\Overdue Leave Message.vgs] OnHangup[] rv[[Get Pet Sitter ID] {2} [PetSitterName] {David}[RepEmail] {ddenara@millenniumweb.com}[ApptIDParam] {15033}[CustomerName] {Sample Workorder}[AppointmentType] {05:00 AM Visit}[WorkOrderNum] {1183}[VisitID] {6}[ApptDate] {4/27/2007}[OutDial_RetriesLeft]{0}]

073630.33 1 script interpretor: VgMulti v6.0.3201

073630.33 1 state Dialing ,,16315877321

073630.34 1 lineMakeCall=>[]

073630.34 1 timer set 45 EV_TIMEOUT_MAKECALL_NORESPONSE

073630.89 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

073630.89 1 event TDX_SETHOOK, iCode=135 state=5200

073630.89 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

073630.98 1 tw DialogicEvent 134,TDX_CST,479,0,0,DE_LCON,,

073630.98 1 event TDX_CST, iCode=134 state=5200

073630.98 1 LsWaitAfterDialingOut : 134,TDX_CST,479,0,0,DE_LCON,,

073635.31 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073635.33 1 event FAX, iCode=134 state=5200

073635.33 1 LsWaitAfterDialingOut : 134,FAX,191,0,0,DE_TONEON,FAX,

073635.33 1 event TDX_CST, iCode=134 state=5200

073635.33 1 LsWaitAfterDialingOut : 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073635.55 1 tw DialogicEvent 133,TDX_CALLP,11,0,0,CR_CEPT,,

073635.56 1 event OPERATOR, iCode=133 state=5200

073635.56 1 LsWaitAfterDialingOut : 133,OPERATOR,11,0,0,CR_CEPT,,

073635.56 1 event CR_CEPT, iCode=133 state=5200

073635.56 1 LsWaitAfterDialingOut : 133,CR_CEPT,11,0,0,,,

073635.58 1 event TDX_CALLP, iCode=133 state=5200

073635.58 1 LsWaitAfterDialingOut : 133,TDX_CALLP,11,0,0,CR_CEPT,,

073635.58 0 dial callque delete id=2841 (MSAccess)

073635.58 1 rvns add [OutDial_Result]{SIT_Unavailable}

073635.58 1 timer clear

073635.59 1 rv replace start (strlen>500)

073635.59 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}

073635.61 1 vbs replaced rv and ran shell[wscript "C:\Program Files\VoiceGuide\temp\vbs_1_OnNotConnected_070427073635.vbs" //I //T:3600]

073635.67 1 VBScript started [wscript "C:\Program Files\VoiceGuide\temp\vbs_1_OnNotConnected_070427073635.vbs" //I //T:3600]

073635.69 1 OnNotConnected run ok []

073635.70 1 HangupCall start (CR_CEPT in LsWaitAfterDialingOut)

073635.72 1 rv add [Hangup Time]{4/27/2007 7:36:35 AM}

073635.72 1 state Hanging up call... [CR_CEPT in LsWaitAfterDialingOut]

073635.72 1 HangupCall_Common hCall=0

073635.72 1 rec RecSoundStop ok

073635.72 1 play PlayStop ok

073635.73 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

073635.73 1 HangupCall : lCallHandle& = 0 - lets close and open line

073635.73 1 state Waiting for a call...

073635.73 1 fnHangupCall end

073635.77 1 cl RvGet RV[OutDial_Result]

073635.77 1 rv replace start: [$RV[OutDial_Result]]

073635.78 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.78 1 rv replace end: [sIT_Unavailable]

073635.78 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

073635.78 1 event TDX_SETHOOK, iCode=135 state=900

073635.78 1 LsAwaitingCalls EV_UNKNOWN_135

073635.80 1 event callstate IDLE 1 1,0,0

073635.80 1 WorkingMode@Idle=

073635.80 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

073635.80 1 timer clear

073635.80 1 LineState(iLineId).iVgsIdx = 0

073635.80 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

073635.81 1 cl RvGet RV[ApptIDParam]

073635.81 1 rv replace start: [$RV[ApptIDParam]]

073635.81 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.81 1 rv replace end: [15033]

073635.81 1 cl RvGet RV[VisitID]

073635.83 1 rv replace start: [$RV[VisitID]]

073635.83 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.83 1 rv replace end: [6]

073635.83 1 cl RvGet RV[CustomerName]

073635.83 1 rv replace start: [$RV[CustomerName]]

073635.84 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.84 1 rv replace end: [sample Workorder]

073635.84 1 cl RvGet RV[AppointmentType]

073635.84 1 rv replace start: [$RV[AppointmentType]]

073635.84 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.84 1 rv replace end: [05:00 AM Visit]

073635.86 1 cl RvGet RV[WorkOrderNum]

073635.86 1 rv replace start: [$RV[WorkOrderNum]]

073635.86 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.86 1 rv replace end: [1183]

073635.86 1 cl RvGet RV[RepEmail]

073635.88 1 rv replace start: [$RV[RepEmail]]

073635.88 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.88 1 rv replace end: [ddenara@millenniumweb.com]

073635.88 1 cl RvGet RV[Get Pet Sitter ID]

073635.88 1 rv replace start: [$RV[Get Pet Sitter ID]]

073635.88 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.89 1 rv replace end: [2]

073635.89 1 cl RvGet RV[PetSitterName]

073635.89 1 rv replace start: [$RV[PetSitterName]]

073635.89 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.89 1 rv replace end: [David]

073635.91 1 cl RvGet RV[ApptDate]

073635.91 1 rv replace start: [$RV[ApptDate]]

073635.91 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[Get Pet Sitter ID]{2}[PetSitterName]{David}[RepEmail]{ddenara@millenniumweb.com}[ApptIDParam]{1

033}[CustomerName]{Sample Workorder}[AppointmentType]{05:00 AM Visit}[WorkOrderNum]{1183}[VisitID]{6}[ApptDate]{4/27/2007}[OutDial_RetriesLeft]{0}[OutDial_Result]{SIT_Unavailable}[Hangup Time]{4/27/2007 7:36:35 AM}

073635.91 1 rv replace end: [4/27/2007]

073636.83 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

073636.83 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

073636.83 1 init atidle reinit : start

073636.83 1 init atidle reinit iConferenceOtherLegLid=-1

073636.83 1 init atidle reinit : reset all LineState variables

073636.83 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

073636.84 1 state Waiting for a call...

073639.03 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

073639.03 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

073639.03 1 setting iDialoutReadyToDialout=1

073722.89 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073722.89 1 event FAX, iCode=134 state=900

073722.89 1 LsAwaitingCalls EV_UNKNOWN_134

073722.89 1 event TDX_CST, iCode=134 state=900

073722.91 1 LsAwaitingCalls EV_UNKNOWN_134

073744.66 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073744.66 1 event FAX, iCode=134 state=900

073744.66 1 LsAwaitingCalls EV_UNKNOWN_134

073744.67 1 event TDX_CST, iCode=134 state=900

073744.67 1 LsAwaitingCalls EV_UNKNOWN_134

073750.83 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073750.83 1 event FAX, iCode=134 state=900

073750.83 1 LsAwaitingCalls EV_UNKNOWN_134

073750.83 1 event TDX_CST, iCode=134 state=900

073750.83 1 LsAwaitingCalls EV_UNKNOWN_134

073753.31 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073753.31 1 event FAX, iCode=134 state=900

073753.31 1 LsAwaitingCalls EV_UNKNOWN_134

073753.31 1 event TDX_CST, iCode=134 state=900

073753.31 1 LsAwaitingCalls EV_UNKNOWN_134

073834.00 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX,

073834.00 1 event FAX, iCode=134 state=900

073834.00 1 LsAwaitingCalls EV_UNKNOWN_134

073834.02 1 event TDX_CST, iCode=134 state=900

073834.02 1 LsAwaitingCalls EV_UNKNOWN_134

[SupportTeam]

You can se in the trace that the Dialogic card reported hearing a Fax tone or a Fax tone and an 'Operator Intercept' tone...

(the fax tone is often reported when an unknown 'Operator Intercept' tone is played)

 

Best to speak to your phone company which supplies these lines and ask them why are they playing tones on that line instead of connecting calls. The phone company will be able to see your call on their system and will be able to tell you why the tones are played instead of the call being connected.