Keypress Delay

[SupportTeam]

Alan Douse wrote:

 

I've downloaded the trial version of VoiceGuide, and so far find it very impressive for the money. I'm a "one-man" operation, and my intent is to project the impression that my company is much larger. In an effort to keep costs down initially, I've opted to use a voice modem (currently it's a Zoom 3025C). I have a fair share of audio recording experience, so I'm confident that I can skirt around the audio quality issues with some creative recording/equalization techniques, and will gladly share any successes with you.

 

About the only other issue I've encountered to this point, is one of keypress delay, and I'm not sure if it is related to my modem or the VoiceGuide software. I've designed a basic call script which prompts the caller to enter a key selection. When the selection is made, a delay of approx 2 seconds passes before the requested action (in this case another wav file) is played. I've clipped all of the "dead" sound from the beginning and ending portions of all wav files, and the wav files are reletively small (between 10 and 45 seconds long). The delay seems to be the same regardless of the size of the wav file that is requested, and it does not appear to matter if you wait for the current wav to completely finish playing.

 

I'm running the software on a 1.6 Ghz Pentium 4, with Windows XP Pro. I cannot imagine that this delay is related to my phone company switch, as I've tested keypress times by calling companies (such as UPS, etc) and found nearly zero time delay when making a selection.

 

Do you have any suggestions?

 

Best Regards,

 

Alan Douse

[SupportTeam]

There should be no noticeable keypress delay at all... we have not seen anyone else report any such issues an have not encountered them ourselves..

 

Could you please send us a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[SupportTeam]

Alan Douse wrote:

 

59125 0 tapie callstate OFFERING 66282 0 4

59125 0 Answer the call

59125 0 lineAnswer(66282) => 66111

59125 0 tapie ring 1

59125 0 tapie callstate ACCEPTED 66282 0 0

60046 0 Lev_CallerID [8024342110,VT AUTO CLAIM S]

60062 0 Lev_CallerID [8024342110,VT AUTO CLAIM S]

64453 0 tapi Reply 66111 0

64468 0 tapie callstate CONNECTED 66282,0,0

64468 0 WorkingModeTAPI=

64468 0 WorkingModeScript=

64468 0 Inband detection not enabled

64468 0 [Play 1] Playing

64468 0 [Play 1] Playing (C:\Program Files\VoiceGuide\MMicro Phone

Script\intro2.wav)

64515 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\MMicro Phone

Script\intro2.wav]

64515 0 RunModule PLAY end

75281 0 Play End line[0] (id=964468)

75281 0 LsPlayMsg EV_PLAY_FINISHED

76343 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

76343 0 [Play 2] Playing

76343 0 [Play 2] Playing (C:\Program Files\VoiceGuide\MMicro Phone

Script\keyoptions.wav)

76390 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\MMicro Phone

Script\keyoptions.wav]

76390 0 RunModule PLAY end

80109 0 tapie monitordigits 51 2

80109 0 LsPlayMsg [3]

82953 0 PlaySoundStop ok

82968 0 [Play 5] Playing

82968 0 [Play 5] Playing (C:\Program Files\VoiceGuide\MMicro Phone

Script\cmanagerinfo.wav)

83015 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\MMicro Phone

Script\cmanagerinfo.wav]

83031 0 RunModule PLAY end

21250 0 Play End line[0] (id=982968)

21265 0 LsPlayMsg EV_PLAY_FINISHED

23421 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

23421 0 [Play 2] Playing

23421 0 [Play 2] Playing (C:\Program Files\VoiceGuide\MMicro Phone

Script\keyoptions.wav)

23468 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\MMicro Phone

Script\keyoptions.wav]

23468 0 RunModule PLAY end

27406 0 tapie monitordigits 48 2

27406 0 LsPlayMsg [0]

30031 0 PlaySoundStop ok

30046 0 [Play 6] Playing

30046 0 [Play 6] Playing (C:\Program Files\VoiceGuide\MMicro Phone

Script\outofoffice.wav)

30093 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\MMicro Phone

Script\outofoffice.wav]

30093 0 RunModule PLAY end

44921 0 Play End line[0] (id=30046)

44921 0 LsPlayMsg EV_PLAY_FINISHED

46000 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

46000 0 [0001] Playing Welcome Message

[SupportTeam]

It looks like your modems takes a long time to stop playing a sound file -

getting a different modem is the only solution...

 

In your case the modem takes about 2.5 seconds to stop playing:

 

80109 0 tapie monitordigits 51 2

80109 0 LsPlayMsg [3]

82953 0 PlaySoundStop ok

 

VoiceGuide issues a command to the modem to stop playing on the line:

 

80109 0 LsPlayMsg [3]

 

and then the modem's driver only replies two and a half seconds later that it has stopped playing...:

 

82953 0 PlaySoundStop ok

[Guest Chris Flynn]

I am having the same problem with your software and another software called IVM answering attendant. I have been in contact with Zoom technical support and they are of little help. I think they should take the repsonsability to fix these types of problems with their modems. They say they do not support third party software, but when this is happening to differnt software companies I don't think it is a problem with the third party software. This is an issue with their modem and inf files. They also told me to see the chip manufacture but they tell me to see the manufacture of the modem. Talk about getting the run around. That's my two cents worth on this problem.

 

chrisflynn@gov.nl.ca

[SupportTeam]

We have seen this problem with a modem that we were able to test ourselves as well.

 

So basically it looks like there are some modems that just take a long time to stop playing - and there is nothing that can be done to change that - except for changing the modem.