Blind Transfers Not Working

[Guest dtrivedi]

Hi,

I upgraded to SR6.0 and VG for Dialogic and now blind transfers aren't working.

 

One thing that I noticed was that now I hear the numbers being dial whereas before, when it worked, i didn't hear them.

 

Here's a trace of a call:

011434.66 7 play start ok, lPlayId=283828

011434.67 7 tw DialogicEvent 129,TDX_PLAY,280500,0,0,,,

011434.67 7 event TDX_PLAY, iCode=129 state=1100

011434.67 7 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY

011434.67 7 path {TDX_PLAY} not found

011445.45 7 tw PlayEnd 7 283828

011445.45 7 play end id=283828, (current ID)

011445.45 7 event EV_PLAY_FINISHED, iCode=8001 state=1100

011445.45 7 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

011445.45 7 path {EV_PLAY_FINISHED} not found

011445.45 7 timer set 5 EV_TIMEOUT_REPLAYMSG

011445.45 7 tw DialogicEvent 129,TDX_PLAY,283828,0,0,,,

011445.45 7 event TDX_PLAY, iCode=129 state=1101

011445.45 7 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY

011445.45 7 path {TDX_PLAY} not found

011446.00 7 tw dtmf 0 (7,48,48)

011446.00 7 event 0, iCode=48 state=1101

011446.00 7 LsPlayMsgFinished 0,0

011446.00 7 next module is [XferToCSR] (idx=48)

011446.00 7 rv add [ToRepeat]{0}

011446.00 7 fn RunModule start [Transfer Call,[XferToCSR],48,,]

011446.00 7 timer clear

011446.00 7 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

011446.38 7 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

011446.38 7 event EV_TIMEOUT_READYTOBEGINTRANSFER, iCode=9012 state=1901

011446.38 7 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

011446.38 7 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

011446.38 7 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

011446.38 7 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

011446.38 7 state [XferToCSR] Blind Hookflash Transfer to 2900

011446.38 7 dialing sTransferPrefix [!]

011446.64 7 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

011446.64 7 event TDX_DIAL, iCode=132 state=1902

011446.64 7 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

011446.64 7 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

011446.64 7 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

011446.64 7 tw PlayEnd 7 0

011446.64 7 play end id=0, (current ID)

011446.64 7 event EV_PLAY_FINISHED, iCode=8001 state=1902

011446.64 7 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

011448.78 7 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

011448.78 7 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030 state=1902

011448.78 7 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

011448.78 7 Dial(2900cp off) call

011448.78 7 Dial(2900) ok

011448.78 7 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

011449.38 7 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

011449.38 7 event TDX_DIAL, iCode=132 state=1903

011449.38 7 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 132,TDX_DIAL,0,0,0,,,

011449.38 7 LsXfer_3 TDX_DIAL on a XT_HOOK_BLIND

011449.38 7 HangupCall start (LsXfer_3)

011449.38 7 rv add [Hangup Time]{5/11/2007 1:14:49 AM}

011449.38 7 state Hanging up call... [LsXfer_3]

011449.38 7 HangupCall_Common hCall=7

011449.38 7 rec RecSoundStop ok

011449.39 7 play PlayStop ok

011449.39 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

011449.39 7 fnHangupCall end

011449.39 7 tw PlayEnd 7 0

011449.39 7 play end id=0, (current ID)

011449.39 7 event EV_PLAY_FINISHED, iCode=8001 state=900

011449.39 7 LsAwaitingCalls EV_PLAY_FINISHED

011449.44 7 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

011449.44 7 event TDX_SETHOOK, iCode=135 state=900

011449.44 7 LsAwaitingCalls EV_UNKNOWN_135

011449.44 7 event callstate IDLE 7 1,0,0

011449.44 7 WorkingMode@Idle=

011449.44 7 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

011449.44 7 timer clear

011449.44 7 rec RecSoundStop ok

011449.45 7 play PlayStop ok

011449.45 7 rv add [CallEndTime]{5/11/2007 1:14:49 AM}

011449.45 7 on-hangup script:[]

011449.45 7 timer set 0.1 EV_TIMEOUT_TIMETOREINITLINE

011449.55 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

011449.55 7 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

011449.55 7 init atidle reinit : start

011449.55 7 init atidle reinit iConferenceOtherLegLid=-1

011449.55 7 init atidle reinit : reset all LineState variables

011449.55 7 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

011449.55 7 state Waiting for a call...

011451.74 7 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

011451.74 7 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

011451.74 7 setting iDialoutReadyToDialout = 1

 

I'm not sure what to do.

We're using a Shoretel system with two d4-pci's and one d4-pciu.

 

Any ideas?

[SupportTeam]

I hear the numbers being dial

This means the hookflash length is set too short.

 

Do you know what length hookflash your PBX expects?

 

from http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm :

Setting Hookflash length on Dialogic cards - VG for Dialogic

 

When using VoiceGuide for Dialogic the hookflash length is set in Config.xml file. The Config.xml file is located in VoiceGuide's \data\ subdirectory. The following section of Config.xml should be edited:

<SetParm>

<Description>Flash time during dialing (10ms units)</Description>

<Key>DXBD_FLASHTM</Key>

<Value>10</Value>

<Default>10</Default>

</SetParm>

 

A setting of 10 means 100ms. The setting is in 10ms units.

 

try using a setting of 15. This will result in a 150ms hookflash.

[Guest dtrivedi]

I've tried multiple settings now, both long and short and they don't seem to take.

 

here's what I've gotten from my pbx vendor.

------------------

These parameters have not changed.

 

-47V DC is the onhook voltage on a ShoreTel switch.

 

The off hook loop current limit on a ShoreTel switch is 28ma.

 

The Ring Frequency Range Detected on a ShoreTel switch is 14.71Hz to 83.3Hz.

 

The impedance of a ShoreTel switch analog port is 600 Ohms

 

Let me know if that helps.

-----------------------

 

I'm not sure how these fit into the config.xml .

Do you see anything that stands out?

[Guest dtrivedi]

Nevermind! I got it working.

 

300 MS Hookflash.

 

You were right. Thanks for the assistance!

[SupportTeam]

OK, glad to hear you have it working now.

 

Thanks for letting us know.