Guest Jennifer Report post Posted 05/14/2007 12:57 PM Hi Voice Guide team, I want Voice Guide to send a fax to a support team after receiving a entered number of a caller. A caller dialed into our system and give a report. In our country there are many areas with their own range of thelephone numbers. For example: The telephone numbers of area A are starting with 43 Support Team A The telephone numbers of area B are starting with 44 Support Team B The telephone numbers of area C are starting with 45 Support Team C The telephone numbers of area D are starting with 46 Support Team D The telephone numbers of area E are starting with 47 Support Team E The telephone numbers of area F are starting with 48 Support Team F The telephone numbers of area G are starting with 53 Support Team G Is it posible to make VG send a fax a to a specified Support Team after the caller entered their telephone number? Which module I can use to make this script? A telephone number of an area has 6 numbers. 442036 Thanks Share this post Link to post
SupportTeam Report post Posted 05/14/2007 09:10 PM Examples of how to send a fax are in the Help file section on the Run VBScript module. Please see: http://www.voiceguide.com/vghelp/html/modVbs.htm Extraction of number prefixes and branching based on these can also be conducted in the Run VBScript module, or you can use the Evaluate Expression module. Share this post Link to post