Modem & Sound File Problem

[Guest Mark]

I'm getting this error (see fragment below) when trying to access 0.wav

 

I'm running VG5.0 b on a Dell 4400 (NO sound card!) with Win2000 Server using a ZOOM 3049C v.92/v.90 (see http://www.zoom.com/ts1/analog/external.shtml).

 

I am wondering if the 3049L (uses Lucent inctead of the Conexant chip) would work instead?... or perhaps there is another problem?

 

I have re-installed modem drivers, checked file paths, etc. but it seems that the modem is just choking on the .wav files

 

Any guidance offered is appreciated...

 

 

----snip-----

 

202144.89 1 WorkingModeTAPI=

202144.89 1 WorkingModeScript=

202144.91 1 Dialing: Playing introduction message

202144.91 0 Script Load G:\voice\0.wav

202144.91 -1 ERROR 5.0.1008 VgsScriptLoad [G:\voice\0.wav]:0

202150.19 1 ERROR 5.0.1008 Loading Script err=-1, G:\voice\0.wav

202150.20 1 StartLoadedVgs at 8/9/2003 8:21:50 PM

202150.20 1 ERROR 5.0.1008 StartLoadedVgs: Script not initialised for this line

202150.20 0 dial callque delete id=10

202151.66 1 callstate DISCONNECTED 66475,1,0

202151.66 1 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT

202151.67 0 dial callque update id=10 next call time 0308092221

202151.67 1 Hanging up call... [Disconnect in LsWaitAfterDialingOut]

202151.67 1 RecSoundStop ok

202151.67 1 PlaySoundStop ok

202151.69 1 Waiting for a call...

 

---snip----

[SupportTeam]

I can see that you are testing with an early version of v5.0 Beta - (Beta8) which had some problems in this area...

 

Please download the latest version (Beta19) and try with that version.

[Guest Mark]

Well, upgrading to the latest beta version seemed to fix the .wav file problem but now it seems like the script is not responding at all (at least that's my guess) but I'm not exactly sure what the log below is telling me.

 

Thanks in advance for any further advice.

 

Mark

 

-----snip----------

 

 

08-12-2003 00:03:01.156 - Session Statistics:

08-12-2003 00:03:01.156 - Reads : 119 bytes

08-12-2003 00:03:01.156 - Writes: 148 bytes

08-12-2003 00:03:01.156 - File: E:\WINNT\System32\unimdm.tsp, Version 5.0.2175 - Retail

08-12-2003 00:03:01.156 - File: E:\WINNT\System32\unimdmat.dll, Version 5.0.2134 - Retail

08-12-2003 00:03:01.156 - File: E:\WINNT\System32\uniplat.dll, Version 5.0.2151 - Retail

08-12-2003 00:03:01.156 - File: E:\WINNT\System32\drivers\modem.sys, Version 5.0.2195 - Retail

08-12-2003 00:03:01.156 - File: E:\WINNT\System32\modemui.dll, Version 5.0.2146 - Retail

08-12-2003 00:03:01.156 - Modem type: Zoom External V92 Voice Faxmodem

08-12-2003 00:03:01.156 - Modem inf path: acf_va.inf

08-12-2003 00:03:01.156 - Modem inf section: Modem

08-12-2003 00:03:01.156 - Opening Modem

08-12-2003 00:03:01.156 - 115200,8,N,1, ctsfl=1, rtsctl=2

08-12-2003 00:03:01.156 - Initializing modem.

08-12-2003 00:03:01.171 - Send: ATZ&F

08-12-2003 00:03:01.343 - Recv: OK

08-12-2003 00:03:01.343 - Interpreted response: OK

08-12-2003 00:03:01.359 - Send: AT+IBC=0,0,0,,,,,0;+PCW=2;+PMH=1;+PIG=1

08-12-2003 00:03:01.359 - Recv: AT+IBC=0,0,0,,,,,0;+PCW=2;+PMH=1;+PIG=1

08-12-2003 00:03:01.359 - Command Echo

08-12-2003 00:03:01.406 - Recv: OK

08-12-2003 00:03:01.406 - Interpreted response: OK

08-12-2003 00:03:01.421 - Send: ATE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2

08-12-2003 00:03:01.421 - Recv: ATE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2

08-12-2003 00:03:01.421 - Command Echo

08-12-2003 00:03:01.468 - Recv: OK

08-12-2003 00:03:01.468 - Interpreted response: OK

08-12-2003 00:03:01.484 - Send: ATS7=60S30=0L2M1+ES=3,0,2;+DS=3;

08-12-2003 00:03:01.515 - Recv: OK

08-12-2003 00:03:01.515 - Interpreted response: OK

08-12-2003 00:03:01.531 - Send: AT+IFC=2,2;BX4

08-12-2003 00:03:01.578 - Recv: OK

08-12-2003 00:03:01.578 - Interpreted response: OK

08-12-2003 00:03:01.578 - Waiting for a call.

08-12-2003 00:03:01.578 - Send: at+vcid=1

08-12-2003 00:03:01.625 - Recv: OK

08-12-2003 00:03:01.625 - Interpreted response: OK

08-12-2003 00:03:01.625 - Send: ATS0=0

08-12-2003 00:03:01.671 - Recv: OK

08-12-2003 00:03:01.671 - Interpreted response: OK

[SupportTeam]

The log attached is not a VoiceGuide log, please post a log from VoiceGuide and we can then see what is happening...

[md10024]

oops! here's the voiceguide log...

 

 

 

 

094732.86 1 callstate OFFERING 66186 0 4

094732.86 1 ring 1

094733.72 1 Lev_CallerID [6465220699,]

094733.72 1 Lev_CallerID [6465220699,O]

094738.78 1 ring 2

094738.78 1 Answer the call at 8/12/2003 9:47:38 AM

094738.80 1 lineAnswer(66186) => 65776

094738.80 1 callstate ACCEPTED 66186 0 0

094739.14 1 tapi Reply 65776 0

094739.16 1 callstate CONNECTED 66186,0,0

094739.16 1 WorkingModeTAPI=

094739.16 1 WorkingModeScript=

094739.16 1 Inband detection not enabled

094739.16 1 StartLoadedVgs at 8/12/2003 9:47:39 AM

094739.16 1 [Play 3] Playing

094739.16 1 [Play 3] Playing (G:\Program Files\VoiceGuide\system\voice\0.wav)

094739.16 1 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2] file[G:\Program Files\VoiceGuide\system\voice\0.wav]

094739.16 1 PlaySoundStart line[1] err=[0 wavec waveOutOpen(0x0, 0x0, 0x21b248, 0x0, 0x0, 0x1) => 2 (MMSYSERR_BADDEVICEID) - format query] [G:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

094739.17 1 Hanging up call... [srlib PlaySoundStart]

094739.17 1 RecSoundStop ok

094739.17 1 PlaySoundStop ok

094739.17 1 fnHangupCall end

094739.17 1 RunModule PLAY end

094739.19 1 tapie PlayEnd old line=1 0 354906

094739.19 1 tapie PlayEnd old line=1 0 354906

094740.64 1 callstate DISCONNECTED 66186,1,0

094740.64 1 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

094740.64 1 Hanging up call...

094740.64 1 RecSoundStop ok

094740.64 1 PlaySoundStop ok

094740.66 1 fnHangupCall end

094740.66 1 callstate IDLE 66186 0 0

094740.66 1 WorkingMode@Idle=

094740.66 1 tapi Reply 66169 0

094740.66 1 tapi Reply 66118 0

094741.70 1 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

094741.70 1 ReinitTelephony due to IDLE start

094741.70 1 tapic lineDeallocateCall(MainCall:66186) 0

094741.72 1 lineOpen(1) => 0

094741.72 1 Waiting for a call...

094741.72 1 lineOpen(1)LineHandle=66391

[md10024]

I may have a driver installation problem related to this zoom modem that could be the cause of this last problem. I will investigate and post follow-up

[SupportTeam]

It looks like it: MMSYSERR_BADDEVICEID is a sign that the drivers are bady misconfigured...

 

Can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first.

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.