Enable Sound On Voice Modem

[Armen]

how can i enable sound on a voice modem.

 

i am trying to troubleshoot 3way conference function but without hearing anything it hard to do. when i use hyperterminal i can hear the modem dialing and answering calls but with voicegiude the modem is silence. which is good for normal operations but when trying to troubleshhot it is dificoult.

 

thanks

[SupportTeam]

You would need to change the .inf file for the modem (where the AT commands are stored) to make the modem issue the AT commands which would enable the speaker when doing the transfer.

 

You will probably save yourself a lot of time if you just get a Dialogic card…

[Armen]

You would need to change the .inf file for the modem (where the AT commands are stored) to make the modem issue the AT commands which would enable the speaker when doing the transfer.

 

You will probably save yourself a lot of time if you just get a Dialogic card…

 

Thanks for the reply, but the modem speaker does work in any other application?

[SupportTeam]

but the modem speaker does work in any other application?

What the modem does depends on what AT commands are sent to it. The AT commands are specified in the .inf file for the modem.

That is pretty much the only place where you can edit what is sent to the modem.

 

You can also try using the old v2.9 of VoiceGuide which sends the AT commands to the modem directly rather then using what is defined in the .inf file as the modem's TAPI drivers do.

[Armen]

but the modem speaker does work in any other application?

What the modem does depends on what AT commands are sent to it. The AT commands are specified in the .inf file for the modem.

That is pretty much the only place where you can edit what is sent to the modem.

 

You can also try using the old v2.9 of VoiceGuide which sends the AT commands to the modem directly rather then using what is defined in the .inf file as the modem's TAPI drivers do.

 

I did enable the speaker on the modem based on the docs from the web, in the advanced tab in modem properties I added ATM2 as initialization string but i still can not hear anything.

 

again when using tera term pro or hyperteminal i can hear fin.

[SupportTeam]

As mentioned before, you really need to find and edit the modem's .inf file which contains the AT command the TAPI drivers are using, and make the AT commands in the file more like the ones that you are issuing to the modem using tera term pro or hyperteminal etc.

 

Also, As mentioned before: You will probably save yourself a lot of time if you just get a Dialogic card…

[Armen]

As mentioned before, you really need to find and edit the modem's .inf file which contains the AT command the TAPI drivers are using, and make the AT commands in the file more like the ones that you are issuing to the modem using tera term pro or hyperteminal etc.

 

Also, As mentioned before: You will probably save yourself a lot of time if you just get a Dialogic card…

 

 

thanks for the reply again but i am lost. if you are selling a product with Voice modem support then i assume you are supporting it. I am using one of your recommended Voice modems.

 

almost on every reply i read for voice modem you request to get a Dialogic board, if the software does not work with Voice modems then do not sell it so you don not have to supported it.

 

soon you will release VOIP version too, and that is even worse then voice modem, will that be the normal answer for that as well.

 

if you have no idea about the issue then just say it and don't make excuses.

 

the environment i have the Dialogic is not an option, and when i bought the product i made that clear, so no i can not use Dialogic board and I do need assistance with resolving it. if you are not abel to then i have to find other option.

[SupportTeam]

Your modem's TAPI drivers do not turn the speaker on when they are handling the call. You can only change this behaviour by editing the modem's .inf file.

 

You will need to speak to the modem manufacturer regarding what changes need to be made to the .inf file.

 

We have comments throughout the web site and Help file that voice modems are problem-ridden and are definitely not recommended for applications which require call transfers.

Some people can get modems to do call transfers - sometimes because they just get lucky and the modem's hookflash length matches what their PBX expects, and sometimes after a lot of time and effort and research and speaking with the modem manufacturer...

 

Some people are happy with using voice modems and don't mind the voice modem's occasional playback problems and poor tone detection, etc, etc..

 

 

BTW. VoIP version of VoiceGuide will deliver a lot better results then a voice modem based system. VoIP version of VoiceGuide works pretty much as well as the traditional Dialogic card based systems. The sound quality of VoiceGuide's VoIP platform is as good as you get on a Dialogic card. VoiceGuide uses Dialogic's HMP 3.0 drivers for VoIP transmission...

[Armen]

Your modem's TAPI drivers do not turn the speaker on when they are handling the call. You can only change this behaviour by editing the modem's .inf file.

 

You will need to speak to the modem manufacturer regarding what changes need to be made to the .inf file.

 

We have comments throughout the web site and Help file that voice modems are problem-ridden and are definitely not recommended for applications which require call transfers.

Some people can get modems to do call transfers - sometimes because they just get lucky and the modem's hookflash length matches what their PBX expects, and sometimes after a lot of time and effort and research and speaking with the modem manufacturer...

 

Some people are happy with using voice modems and don't mind the voice modem's occasional playback problems and poor tone detection, etc, etc..

 

 

BTW. VoIP version of VoiceGuide will deliver a lot better results then a voice modem based system. VoIP version of VoiceGuide works pretty much as well as the traditional Dialogic card based systems. The sound quality of VoiceGuide's VoIP platform is as good as you get on a Dialogic card. VoiceGuide uses Dialogic's HMP 3.0 drivers for VoIP transmission...

 

 

Who do you recomend as Service provider for VOIP?

[SupportTeam]

We do not make recommendations on VoIP service providers, sorry.

 

If you are thinking of using VoIP outside of your own internal network then you should select a provider capable of providing a service up to your expectations.

 

For business grade multiple (4+) line VoIP you will usually have to ensure Quality of Service (QoS) by reserving bandwidth for VoIP channels on links to the service provider etc...

 

Even for a single line systems you may want to ensure that any external network you are using to connect to the "B party" has a good VoIP QoS, otherwise you may see packet loss of VoIP traffic and the quality of connection will suffer if that happens...

 

 

 

VoIP works best if you have control over the network over which the VoIP traffic is sent and you can ensure that nothing can interrupt the VoIP packets. This is easily achieved over internal private LAN - just setup the QoS settings on your Ethernet switches and you have guaranteed QoS. If you send VoIP traffic over a network which does not guarantee you a QoS (ie: public internet) then you are basically playing a lottery that routers between you and party B will only drop a small number of packets and resulting QoS of VoIP connection is satisfactory to you and party B.

[Armen]

We do not make recommendations on VoIP service providers, sorry.

 

If you are thinking of using VoIP outside of your own internal network then you should select a provider capable of providing a service up to your expectations.

 

For business grade multiple (4+) line VoIP you will usually have to ensure Quality of Service (QoS) by reserving bandwidth for VoIP channels on links to the service provider etc...

 

Even for a single line systems you may want to ensure that any external network you are using to connect to the "B party" has a good VoIP QoS, otherwise you may see packet loss of VoIP traffic and the quality of connection will suffer if that happens...

 

 

 

VoIP works best if you have control over the network over which the VoIP traffic is sent and you can ensure that nothing can interrupt the VoIP packets. This is easily achieved over internal private LAN - just setup the QoS settings on your Ethernet switches and you have guaranteed QoS. If you send VoIP traffic over a network which does not guarantee you a QoS (ie: public internet) then you are basically playing a lottery that routers between you and party B will only drop a small number of packets and resulting QoS of VoIP connection is satisfactory to you and party B.

 

Wht settings in vg.ini are applicable to voice modems?

[SupportTeam]

What are you trying change?

 

Modem AT commands are not set in VG.INI.