Will Not Go To Module After 1 Pressed

[Guest SalC]

Hi Again! I came accross another problem... The welcome module plays and the caller can press 1 or 2. Below is the log of part of the call. The problem is when 1 is pressed, it recognized it but doesn't go to the module. It worked for 2 and notice that 3 doesn't exist. I even tried changing the path of 1 to another and still same thing. I don't know what caused this.

 

172636.75 0 callstate OFFERING 4343864 0 4

172636.75 0 ring 1

172639.55 0 ring 2

172639.55 0 Answer the call at 8/11/2003 5:26:39 PM

172639.61 0 lineAnswer(4343864) => 13

172639.61 0 tapi Reply 13 0

172640.43 0 callstate ACCEPTED 4343864 0 0

172640.87 0 callstate CONNECTED 4343864,0,0

172640.87 0 WorkingModeTAPI=

172640.87 0 WorkingModeScript=

172640.87 0 Inband detection not enabled

172640.87 0 StartLoadedVgs at 8/11/2003 5:26:40 PM

172640.87 0 [Welcome] Playing

172640.87 0 tts generate start[Welcome to JMI Software Consultants, Support Line. Please Press 1, to leave a detailed message. Or press 2, to retrieve messages.]

172641.53 0 tts generate end

172641.53 0 [Welcome] Playing (C:\PROGRAM FILES\IVG\system\tts0.wav)

172641.58 0 PlaySoundStart ok [C:\PROGRAM FILES\IVG\system\tts0.wav]

172641.58 0 RunModule PLAY end

172644.61 0 dtmf 1 (49,2)

172644.61 0 LsPlayMsg 1

172650.92 0 Play End line[0] (id=79173)

172650.92 0 LsPlayMsg EV_PLAY_FINISHED

172653.56 0 dtmf 1 (49,2)

172653.56 0 LsPlayMsgFinished 1

172657.02 0 dtmf 3 (51,2)

172657.02 0 LsPlayMsgFinished 3

172657.02 0 path {3} not found

172659.11 0 dtmf 2 (50,2)

172659.11 0 LsPlayMsgFinished 2

172659.16 0 [Run VB Script 1] Running VB Script...

172659.16 0 RVreplace start (strlen>100)

172659.27 0 Run Script waiting... (shellid=-347885, process=232)

172700.31 0 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

172700.31 0 task completed (shellid=-347885, process=232)

172700.31 0 Found result file: C:\Program Files\ivg\Scripts\Support2\VGRUNRESULT_0.TXT

172700.37 0 Run Results >>>[mbFile]{8/7/2003 5:30:14 PM}<<<

172700.37 0 [say Date] Playing

 

Thanks

[SupportTeam]

Could you please post the script which was used when this trace was captured.

[Guest SalC]

Here is the script... I tried again today and still same problem. I'm using beta 19.

 

Thanks again

[Guest SalC]

I figured out why this is happining. I'm running the trial version which only loads 20 modules. When the script gets loaded, the modules for pressing 1 were at the end of the script file. I editied the file in notepad and moved those modules up to the top and now it works.

 

I placed an order for the program, however it would be nice to know for sure that everything works before we buy it and not have that 20 module limitation since it needs to be restarted every hour anyway.

 

If I have any other problems, I'll let ya know.

 

Thanks!

[SupportTeam]

The partial loading of scripts which are greater then 20 modules has been a source of some confusion recently.

 

I understand that a warning message box is displayed to warn users that an evaluation version has reached it's max module limit and it will not load any modules if a script >20 modules in size is started, but it will then run the partially loaded script.

 

It would probably be safer if the evaluation version of VoiceGuide did not ran partially loaded scripts - but just shut down after advising user to reduce script size... guess we'll see what gets decided for future versions...

 

(I don't think increasing the 20 module limit in the free evaluation version will be an option... this was discussed some time ago around here and got knocked back for now...)