beaujeanjp Report post Posted 05/23/2007 06:52 PM Hello, I have version 5.018 of voiceguide working fine with a dialogic ns42. I recently needed to use the other lines on the card and upgtraded my lisence of voice guide from 1 to 4 lines. I have been unable to register the new serial number with voice guide version 5.018. I have been able to reister voiceguide version 5.2 and 6. The problem is that my transfer calls do not work with version 5.2 or 6. JP Share this post Link to post
SupportTeam Report post Posted 05/23/2007 07:38 PM Please contact sales@voiceguide.com regarding the registration codes. What is the transfer problem which you are seeing with v5.2 up but not with v5.018 ? Share this post Link to post
beaujeanjp Report post Posted 05/24/2007 06:57 PM Please contact sales@voiceguide.com regarding the registration codes. What is the transfer problem which you are seeing with v5.2 up but not with v5.018 ? Support gave me different registration codes which all did not work( with version 5.018). With version 5.2 the call is transfered to the PBX on hold...... the phone does not ring nor is it transfered to the voicemail if not answered.. (all this works with 5.018). Regards JPB Share this post Link to post
SupportTeam Report post Posted 05/24/2007 11:20 PM Please contact sales@voiceguide.com requesting that the the registration code for the older version instead be issued. With version 5.2 the call is transfered to the PBX on hold...... the phone does not ring nor is it transfered to the voicemail if not answered.. (all this works with 5.018). If you can post the script and traces from v6.x then we can assist in finding out why v6 is not working for you. Sounds it just a questio of adjusting the hookflash length. From http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm : Setting Hookflash length on Dialogic cards - VG for Dialogic When using VoiceGuide for Dialogic the hookflash length is set in Config.xml file. The Config.xml file is located in VoiceGuide's \data\ subdirectory. The following section of Config.xml should be edited: <SetParm> <Description>Flash time during dialing (10ms units)</Description> <Key>DXBD_FLASHTM</Key> <Value>10</Value> <Default>10</Default> </SetParm> A setting of 10 means 100ms. The setting is in 10ms units. Share this post Link to post
beaujeanjp Report post Posted 06/07/2007 07:28 PM Hello, Here is the log file of what happens when I take a working script from version 5.0.18 to version 6. The playback voices are slower and the trnsfer call does not work.. 110205.40 0 --------------------------------------------------- 110205.41 0 VoiceGuide for Dialogic 110205.43 0 v6.0.3310 110205.43 0 --------------------------------------------------- 110409.03 0 deleting EmailQue.mdb 110409.04 0 EmailQue.mdb was deleted 110409.05 0 --------------------------------------------------- 110409.05 0 Stopping VoiceGuide (Dialogic) start 110409.05 0 v6.0.3310 110409.06 0 Stopping VoiceGuide (Dialogic) end 110409.07 0 --------------------------------------------------- 111506.64 0 --------------------------------------------------- 111506.73 0 VoiceGuide for Dialogic 111506.74 0 v6.0.3310 111506.74 0 --------------------------------------------------- 111709.56 0 deleting EmailQue.mdb 111709.59 0 EmailQue.mdb was deleted 111709.59 0 --------------------------------------------------- 111709.59 0 Stopping VoiceGuide (Dialogic) start 111709.61 0 v6.0.3310 111709.61 0 Stopping VoiceGuide (Dialogic) end 111709.63 0 --------------------------------------------------- 111721.32 0 --------------------------------------------------- 111721.39 0 VoiceGuide for Dialogic 111721.39 0 v6.0.3310 111721.40 0 --------------------------------------------------- 111741.73 0 --------------------------------------------------- 111741.77 0 VoiceGuide for Dialogic 111741.77 0 v6.0.3310 111741.78 0 --------------------------------------------------- 112828.16 0 deleting EmailQue.mdb 112828.24 0 EmailQue.mdb was deleted 112828.24 0 --------------------------------------------------- 112828.25 0 Stopping VoiceGuide (Dialogic) start 112828.25 0 v6.0.3310 112828.26 0 Stopping VoiceGuide (Dialogic) end 112828.27 0 --------------------------------------------------- 112828.31 0 ERROR 6.0.3310 EmailDbQueue_CountDueEmails CreateQueryDef [91:Object variable or With block variable not set] 115919.93 0 --------------------------------------------------- 115920.32 0 VoiceGuide for Dialogic 115920.34 0 v6.0.3310 115920.36 0 --------------------------------------------------- 120009.20 0 --------------------------------------------------- 120009.34 0 VoiceGuide for Dialogic 120009.34 0 v6.0.3310 120009.34 0 --------------------------------------------------- 120109.89 0 --------------------------------------------------- 120109.96 0 VoiceGuide for Dialogic 120109.97 0 v6.0.3310 120109.98 0 --------------------------------------------------- 120417.59 1 RunVmModule [Voicemail Box,2961,] 120547.73 0 deleting EmailQue.mdb 120547.74 0 EmailQue.mdb was deleted 120547.75 0 --------------------------------------------------- 120547.78 0 Stopping VoiceGuide (Dialogic) start 120547.81 0 v6.0.3310 120548.31 0 Stopping VoiceGuide (Dialogic) end 120548.32 0 --------------------------------------------------- 135028.41 0 --------------------------------------------------- 135029.69 0 VoiceGuide for Dialogic 135030.69 0 v6.0.3310 135030.71 0 --------------------------------------------------- 135120.10 0 --------------------------------------------------- 135120.28 0 VoiceGuide for Dialogic 135120.31 0 v6.0.3310 135120.32 0 --------------------------------------------------- 135140.70 0 deleting EmailQue.mdb 135140.73 0 EmailQue.mdb was deleted 135140.73 0 --------------------------------------------------- 135140.74 0 Stopping VoiceGuide (Dialogic) start 135140.75 0 v6.0.3310 135140.76 0 Stopping VoiceGuide (Dialogic) end 135140.76 0 --------------------------------------------------- 135208.66 0 --------------------------------------------------- 135208.73 0 VoiceGuide for Dialogic 135208.74 0 v6.0.3310 135208.75 0 --------------------------------------------------- 141323.69 0 deleting EmailQue.mdb 141323.76 0 EmailQue.mdb was deleted 141323.76 0 --------------------------------------------------- 141323.77 0 Stopping VoiceGuide (Dialogic) start 141323.78 0 v6.0.3310 141323.80 0 Stopping VoiceGuide (Dialogic) end 141323.80 0 --------------------------------------------------- 141337.70 0 --------------------------------------------------- 141337.74 0 VoiceGuide for Dialogic 141337.75 0 v6.0.3310 141337.76 0 --------------------------------------------------- 141337.79 0 rv global loaded >>><<< 141337.82 0 cti Inband Signaling Config file not specified 141342.42 0 init ApiMode=[DialogicGC] 141342.48 0 vm loading VMB data begin 141342.50 0 vm vmb 0001 vmbLoadArrayIdx=1 141342.51 0 vm vmb 0002 vmbLoadArrayIdx=2 141342.52 0 vm vmb 0003 vmbLoadArrayIdx=3 141342.53 0 vm vmb 0004 vmbLoadArrayIdx=4 141342.54 0 vm vmb 0005 vmbLoadArrayIdx=5 141342.55 0 vm vmb 0006 vmbLoadArrayIdx=6 141342.56 0 vm vmb 0007 vmbLoadArrayIdx=7 141342.57 0 vm vmb 0008 vmbLoadArrayIdx=8 141342.58 0 vm vmb 0009 vmbLoadArrayIdx=9 141342.59 0 vm loading VMB data - about to delete old entries 141342.60 0 vm loading VMB data - sorting/ordering 141342.61 0 vm loading VMB data end 141342.62 0 dial DbConnectString_ADO is blank 141343.08 0 init DB Workspaces 141343.18 0 init Voicemail LoadIniSettings 141343.23 0 init VmEmailBody_MainGlobalTemplate loaded from C:\Program Files\VoiceGuide\system\vm\EmailForwardTemplate_body.txt 141343.26 0 init temp dir exists [C:\Program Files\VoiceGuide\temp\] 141343.28 0 init read Config.xml start 141343.36 0 dxxxB1C1 dxxxB1C1 f:\newvg\dataplus.vgs RV= allowDialout=1 141343.37 0 init read Config.xml end 141343.47 0 init LineOpenDialogic dxxxB1C1 => [1] 141343.48 1 iIvrDev=1 141343.67 0 init distinct ring definitions found:0 141343.68 1 init strDlgcDevName_VoiceResource=[dxxxB1C1] (LoadXMLConfig) 141343.69 load start [f:\newvg\dataplus.vgs] 141343.71 MemStructVgs_ClearVgs [1] 141344.06 load end 141344.12 1 state Waiting for a call... 141344.13 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 141344.14 1 event TDX_SETHOOK, iCode=135 state=0 141344.15 1 event callstate IDLE 1 1,0,0 141344.16 1 WorkingMode@Idle= 141344.16 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 141344.17 1 timer clear 141344.18 1 LineState(iLineId).iVgsIdx = 0 141344.19 1 timer set 0.1 EV_TIMEOUT_TIMETOREINITLINE 141344.21 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 141344.21 1 timer set ignored - waiting for line re-init to occur first 141344.22 0 init lineids in use: 0-1 141344.23 0 init route channels start 141344.29 0 init route channels => [] 141344.30 0 init no dti channels opened. Not opening signaling channel. 141344.31 0 cti //devicesCTI/ctiLink config.xml section not used in this version 141344.32 0 init read Config.xml //devicesSysManagers/StatusLink start 141344.33 0 tcpsl config.xml does not have //devicesSysManagers/StatusLink section (status link wil use the default port of 14710) 141344.34 0 tcpsl open //devicesSysManagers/StatusLink to listen on port 14710 141344.39 0 init read Config.xml //devicesSysManagers/StatusLink end 141344.39 0 init iLineDevicesControlled=1 141344.41 0 init main form load end 0 141344.42 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 141344.43 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=0 141344.43 1 init atidle reinit : start 141344.44 1 init atidle reinit iConferenceOtherLegLid=-1 141344.45 1 init atidle reinit : reset all LineState variables 141344.46 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 141344.47 1 state Waiting for a call... 141345.70 1 tw lev_CallerID [_243,,], strWorkingModeScript=[] iPopupCallerId=0 141345.71 1 cid LastCidMessage values [_243,,] 141345.73 1 cid CallerID vars set (in levCallerId) [_243,,] 141345.74 1 dnis not defined in rv set 141345.75 1 not adding dnis to rv set 141345.77 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=1) 141345.77 1 event callstate OFFERING 1 2,0,0 141345.79 1 script interpretor: VgMulti v6.0.3310 141345.79 1 fired OFFERING event to listeners 141345.80 1 set LineState().hCall = 1 in LINECALLSTATE_OFFERING 141345.81 1 cid CallerID vars set (in 'offering' event) [_243,,] 141345.82 1 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 141345.84 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=1) 141345.84 1 tw ring 1 141345.86 1 ring time since last ring event (sec): 0.00 141345.86 1 rings=1, min rings before answer=0 (iCallerIdHasArrived=1) 141345.88 1 should answer as number of rings reached 141345.88 1 rv clear all 141345.89 1 init LineState ResetAtStartOfNewCall. 141345.90 1 answering the call (_243,,,1) 141345.91 1 timer clear 141345.99 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 141346.00 1 event TDX_CST, iCode=134 state=6001 141346.02 1 LsModuleTransition : 134, [TDX_CST] 141347.12 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 141347.13 1 event TDX_SETHOOK, iCode=135 state=6001 141347.14 1 LsModuleTransition : 135, [TDX_SETHOOK] 141347.16 1 event callstate CONNECTED 1 256,0,0 141347.16 1 LineEvCallState_Connected hDevice=1 params=256,0,0 141347.18 1 WorkingModes tapi= script= LineState().iState=6001 141347.20 1 Inband detection not enabled 141347.21 1 StartLoadedVgs at 6/7/2007 2:13:47 PM (VgMulti v6.0.3310) 141347.21 1 set LineState().iVgsIdx=1 141347.21 1 set sScriptToRunOnHangup=[] in StartLoadedVgs 141347.23 1 init StartLoadedVgs_InitLineState start 141347.23 1 rv add [$RV_STARTTIME]{6/7/2007 2:13:47 PM} 141347.25 1 rv add [$RV_DEVICEID]{1} 141347.26 1 rv add [DlgcNetworkResource]{dxxxB1C1} 141347.27 1 rv add [DlgcVoiceResource]{dxxxB1C1} 141347.28 1 rv add [$RV_CIDNAME]{} 141347.29 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\} 141347.30 1 rvns add [scriptsPath]{f:\newvg\} 141347.30 1 rv add [$RV_CIDNUMBER]{_243} 141347.32 1 fn RunModule start [Play,[Debut du script],1,,] 141347.32 1 tw DialogicEvent 134,TDX_CST,1148,0,0,DE_LCON,, 141347.34 1 event TDX_CST, iCode=134 state=6001 141347.35 1 LsModuleTransition : 134, [TDX_CST] 141347.36 1 timer clear 141347.37 1 Play Module start 141347.38 1 state [Debut du script] Playing 141347.38 1 state [Debut du script] Playing (merci avoir.wav) 141347.39 1 timer clear 141347.46 1 play start ok, lPlayId=653117 141351.58 1 tw PlayEnd 1 653117 141351.58 1 play end id=653117, (current ID) 141351.59 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 141351.60 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 141351.61 1 path {EV_PLAY_FINISHED} not found 141351.62 1 timer set 10 EV_TIMEOUT_HANGUP 141351.63 1 timer set 0 EV_TIMEOUT_GOTOMODULE 141351.64 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101 141351.65 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 141351.66 1 path {EV_TIMEOUT_GOTOMODULE} not found 141351.67 1 next module is [Check Midi] (idx=20) 141351.68 1 fn RunModule start [Evaluate,[Check Midi],20,,] 141351.68 1 tw DialogicEvent 129,TDX_PLAY,653117,0,0,,, 141351.69 1 event TDX_PLAY, iCode=129 state=6001 141351.70 1 LsModuleTransition : 129, [TDX_PLAY] 141351.71 1 timer clear 141351.72 1 state [Check Midi] Evaluate [($rv_hour =32) and (($RV_DAY >= 1) and ($RV_DAY <= 5))] 141351.73 1 rv replace start: [($rv_hour =32) and (($RV_DAY >= 1) and ($RV_DAY <= 5))] 141351.75 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{6/7/2007 2:13:47 PM}[$RV_DEVICEID]{1}[DlgcNetworkResource]{dxxxB1C1}[DlgcVoiceResource]{dxxxB1C1} $RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{f:\newvg\}[$RV_CIDNUMBER]{_243} 141351.76 1 rv replace end: [(14 =32) and ((4 >= 1) and (4 <= 5))] 141351.77 1 eval[(14 =32) and ((4 >= 1) and (4 <= 5))] 141351.78 1 rv add [Check Midi_Input]{(14 =32) and ((4 >= 1) and (4 <= 5))} 141351.80 1 rv add [Check Midi]{False} 141351.80 1 Eval Expr result:[False] 141351.81 1 next module is [Check Semaine] (idx=39) 141351.82 1 matching path was found 141351.83 1 fn RunModule start [Evaluate,[Check Semaine],39,,] 141351.84 1 timer clear 141351.85 1 state [Check Semaine] Evaluate [$rv_hour >7 and $rv_hour < 18 and (($RV_DAY >= 1) and ($RV_DAY <= 5))] 141351.86 1 rv replace start: [$rv_hour >7 and $rv_hour < 18 and (($RV_DAY >= 1) and ($RV_DAY <= 5))] 141351.87 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{6/7/2007 2:13:47 PM}[$RV_DEVICEID]{1}[DlgcNetworkResource]{dxxxB1C1}[DlgcVoiceResource]{dxxxB1C1} $RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{f:\newvg\}[$RV_CIDNUMBER]{_243}[Check Midi_Input]{(14 =32) and ((4 >= 1) and (4 <= 5))}[Check Midi]{False} 141351.88 1 rv replace end: [14 >7 and 14 < 18 and ((4 >= 1) and (4 <= 5))] 141351.89 1 eval[14 >7 and 14 < 18 and ((4 >= 1) and (4 <= 5))] 141351.90 1 rvns add [Check Semaine_Input]{14 >7 and 14 < 18 and ((4 >= 1) and (4 <= 5))} 141351.91 1 rvns add [Check Semaine]{True} 141351.92 1 Eval Expr result:[True] 141351.93 1 next module is [Evaluate 37] (idx=37) 141351.94 1 matching path was found 141351.94 1 fn RunModule start [Evaluate,[Evaluate 37],37,,] 141351.95 1 timer clear 141351.96 1 state [Evaluate 37] Evaluate [(($rv_hour >7 and $rv_hour < 12) OR ($rv_hour >12 and $rv_hour < 18)) and (($RV_DAY >= 1) and ($RV_DAY <= 5))] 141351.97 1 rv replace start: [(($rv_hour >7 and $rv_hour < 12) OR ($rv_hour >12 and $rv_hour < 18)) and (($RV_DAY >= 1) and ($RV_DAY <= 5))] 141351.98 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{6/7/2007 2:13:47 PM}[$RV_DEVICEID]{1}[DlgcNetworkResource]{dxxxB1C1}[DlgcVoiceResource]{dxxxB1C1} $RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{f:\newvg\}[$RV_CIDNUMBER]{_243}[Check Midi_Input]{(14 =32) and ((4 >= 1) and (4 <= 5))}[Check Midi]{False}[Check Semaine_Input]{14 >7 and 14 < 18 and ((4 >= 1) and (4 <= 5))}[Check Semaine]{True} 141351.99 1 rv replace end: [((14 >7 and 14 < 12) OR (14 >12 and 14 < 18)) and ((4 >= 1) and (4 <= 5))] 141352.00 1 eval[((14 >7 and 14 < 12) OR (14 >12 and 14 < 18)) and ((4 >= 1) and (4 <= 5))] 141352.01 1 rvns add [Evaluate 37_Input]{((14 >7 and 14 < 12) OR (14 >12 and 14 < 18)) and ((4 >= 1) and (4 <= 5))} 141352.02 1 rvns add [Evaluate 37]{True} 141352.03 1 Eval Expr result:[True] 141352.04 1 next module is [Choix 1 ou 2 ou 3] (idx=3) 141352.05 1 matching path was found 141352.05 1 fn RunModule start [Play,[Choix 1 ou 2 ou 3],3,,] 141352.07 1 timer clear 141352.07 1 Play Module start 141352.08 1 state [Choix 1 ou 2 ou 3] Playing 141352.10 1 state [Choix 1 ou 2 ou 3] Playing (choix123.wav) 141352.11 1 timer clear 141352.19 1 play start ok, lPlayId=657843 141352.88 1 tw dtmf 3 (1,51,51) 141352.88 1 event 3, iCode=51 state=1100 141352.89 1 LsPlayMsg 3,3 141352.90 1 next module is [Choix de bt voc] (idx=27) 141352.95 1 play PlayStop ok 141352.96 1 rv add [Choix 1 ou 2 ou 3]{3} 141352.97 1 fn RunModule start [Play,[Choix de bt voc],27,,] 141352.98 1 tw PlayEnd 1 657843 141352.99 1 play end id=657843, (old ID) current id=0 141353.00 1 tw DialogicEvent 129,TDX_PLAY,657843,0,0,,, 141353.02 1 event TDX_PLAY, iCode=129 state=6001 141353.02 1 LsModuleTransition : 129, [TDX_PLAY] 141353.04 1 timer clear 141353.04 1 Play Module start 141353.05 1 state [Choix de bt voc] Playing 141353.06 1 tts no previous C:\Program Files\VoiceGuide\temp\tts_1_1.wav 141353.07 1 tts generate start[pour julie le 1, pour stéphane le 2.] 141353.09 1 tts generate wait 141356.33 1 tw dtmf 2 (1,50,50) 141356.34 1 event 2, iCode=50 state=1100 141356.35 1 LsPlayMsg 2,2 141356.35 1 next module is (idx=30) 141356.37 1 play PlayStop ok 141356.37 1 rv add [Choix de bt voc]{2} 141356.38 1 fn RunModule start [Run Program,,30,,] 141356.39 1 timer clear 141356.40 1 state Run Program 141356.42 1 run=c:\bbmail -s 127.0.0.1 -h -t 5149412961@fido.ca -f club.select@dataplus.qc.ca -b "Message dans la boite vocale", window=NormalFocus, wait=0 141356.44 1 Run Program Failed, err[53:File not found] running[c:\bbmail -s 127.0.0.1 -h -t 5149412961@fido.ca -f club.select@dataplus.qc.ca -b "Message dans la boite vocale"] returned .dShellId=0 141356.45 1 next module is [un instant Btvoc stephan] (idx=33) 141356.46 1 fn RunModule start [Play,[un instant Btvoc stephan],33,,] 141356.47 1 timer clear 141356.47 1 Play Module start 141356.48 1 state [un instant Btvoc stephan] Playing 141356.49 1 state [un instant Btvoc stephan] Playing (transfbtvocale.wav) 141356.50 1 timer clear 141356.57 1 play start ok, lPlayId=662230 141401.01 1 tw PlayEnd 1 662230 141401.02 1 play end id=662230, (current ID) 141401.03 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 141401.04 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 141401.05 1 path {EV_PLAY_FINISHED} not found 141401.05 1 timer set 10 EV_TIMEOUT_HANGUP 141401.07 1 timer set 0 EV_TIMEOUT_GOTOMODULE 141401.07 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101 141401.07 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 141401.09 1 path {EV_TIMEOUT_GOTOMODULE} not found 141401.10 1 next module is [Transfer Stephan] (idx=22) 141401.11 1 fn RunModule start [Transfer Call,[Transfer Stephan],22,,] 141401.12 1 tw DialogicEvent 129,TDX_PLAY,662230,0,0,,, 141401.13 1 event TDX_PLAY, iCode=129 state=6001 141401.14 1 LsModuleTransition : 129, [TDX_PLAY] 141401.14 1 timer clear 141401.16 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 141401.55 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 141401.55 1 event EV_TIMEOUT_READYTOBEGINTRANSFER, iCode=9012 state=1901 141401.56 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,, 141401.57 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found 141401.58 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec) 141401.59 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 141401.60 1 state [Transfer Stephan] Blind Hookflash Transfer to $KN986,,231#,, 141401.61 1 dialing sTransferPrefix [!] 141401.90 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 141401.91 1 event TDX_DIAL, iCode=132 state=1902 141401.92 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,, 141401.93 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec 141401.94 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter 141401.95 1 tw PlayEnd 1 0 141401.96 1 play end id=0, (current ID) 141401.97 1 event EV_PLAY_FINISHED, iCode=8001 state=1902 141401.98 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,, 141403.89 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter 141403.89 1 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030 state=1902 141403.90 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,, 141403.92 1 Dial($KN986,,231#,,cp off) call 141403.93 1 Dial($KN986,,231#,,) ok 141403.94 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 141410.29 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 141410.30 1 event TDX_DIAL, iCode=132 state=1903 141410.30 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 132,TDX_DIAL,0,0,0,,, 141410.31 1 LsXfer_3 TDX_DIAL on a XT_HOOK_BLIND 141410.32 1 HangupCall start (LsXfer_3) 141410.33 1 rv add [Hangup Time]{6/7/2007 2:14:10 PM} 141410.34 1 state Hanging up call... [LsXfer_3] 141410.35 1 HangupCall_Common hCall=1 141410.37 1 rec RecSoundStop ok 141410.38 1 play PlayStop ok 141410.39 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 141410.40 1 fnHangupCall end 141410.41 1 tw PlayEnd 1 0 141410.42 1 play end id=0, (current ID) 141410.43 1 event EV_PLAY_FINISHED, iCode=8001 state=900 141410.43 1 LsAwaitingCalls EV_PLAY_FINISHED 141410.46 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 141410.47 1 event TDX_SETHOOK, iCode=135 state=900 141410.48 1 LsAwaitingCalls EV_UNKNOWN_135 141410.49 1 event callstate IDLE 1 1,0,0 141410.50 1 WorkingMode@Idle= 141410.51 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 141410.51 1 timer clear 141410.53 1 rec RecSoundStop ok 141410.54 1 play PlayStop ok 141410.55 1 rv add [CallEndTime]{6/7/2007 2:14:10 PM} 141410.65 1 on-hangup script:[] 141410.66 1 timer set 0.1 EV_TIMEOUT_TIMETOREINITLINE 141410.67 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 141410.68 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900 141410.69 1 init atidle reinit : start 141410.70 1 init atidle reinit iConferenceOtherLegLid=-1 141410.71 1 init atidle reinit : reset all LineState variables 141410.71 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 141410.73 1 state Waiting for a call... 141412.74 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 141412.84 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 141412.86 1 setting iDialoutReadyToDialout = 1 141437.98 0 sys cleanup Start 141437.99 0 sys cleanup End 141940.56 1 tw lev_CallerID [_243,,], strWorkingModeScript=[] iPopupCallerId=0 141940.57 1 cid LastCidMessage values [_243,,] 141940.59 1 cid CallerID vars set (in levCallerId) [_243,,] 141940.59 1 dnis not defined in rv set 141940.59 1 not adding dnis to rv set 141940.61 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=1) 141940.61 1 event callstate OFFERING 1 2,0,0 141940.63 1 script interpretor: VgMulti v6.0.3310 141940.63 1 fired OFFERING event to listeners 141940.64 1 set LineState().hCall = 1 in LINECALLSTATE_OFFERING 141940.66 1 cid CallerID vars set (in 'offering' event) [_243,,] 141940.68 1 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 141940.68 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=1) 141940.70 1 tw ring 1 141940.70 1 ring time since last ring event (sec): 0.00 141940.71 1 rings=1, min rings before answer=0 (iCallerIdHasArrived=1) 141940.72 1 should answer as number of rings reached 141940.72 1 rv clear all 141940.73 1 init LineState ResetAtStartOfNewCall. 141940.74 1 answering the call (_243,,,1) 141940.75 1 timer clear 141940.82 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 141940.84 1 event TDX_CST, iCode=134 state=6001 141940.84 1 LsModuleTransition : 134, [TDX_CST] 141941.94 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 141941.95 1 event TDX_SETHOOK, iCode=135 state=6001 141941.96 1 LsModuleTransition : 135, [TDX_SETHOOK] 141941.96 1 event callstate CONNECTED 1 256,0,0 141941.98 1 LineEvCallState_Connected hDevice=1 params=256,0,0 141941.98 1 WorkingModes tapi= script= LineState().iState=6001 141941.00 1 Inband detection not enabled 141942.01 1 StartLoadedVgs at 6/7/2007 2:19:41 PM (VgMulti v6.0.3310) 141942.01 1 set LineState().iVgsIdx=1 141942.02 1 set sScriptToRunOnHangup=[] in StartLoadedVgs 141942.03 1 init StartLoadedVgs_InitLineState start 141942.04 1 rv add [$RV_STARTTIME]{6/7/2007 2:19:41 PM} 141942.05 1 rv add [$RV_DEVICEID]{1} 141942.05 1 rv add [DlgcNetworkResource]{dxxxB1C1} 141942.07 1 rv add [DlgcVoiceResource]{dxxxB1C1} 141942.07 1 rv add [$RV_CIDNAME]{} 141942.09 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\} 141942.10 1 rvns add [scriptsPath]{f:\newvg\} 141942.11 1 rv add [$RV_CIDNUMBER]{_243} 141942.12 1 fn RunModule start [Play,[Debut du script],1,,] 141942.16 1 tw DialogicEvent 134,TDX_CST,33037,0,0,DE_LCON,, 141942.18 1 event TDX_CST, iCode=134 state=6001 141942.19 1 LsModuleTransition : 134, [TDX_CST] 141942.20 1 timer clear 141942.21 1 Play Module start 141942.21 1 state [Debut du script] Playing 141942.21 1 state [Debut du script] Playing (merci avoir.wav) 141942.23 1 timer clear 141942.32 1 play start ok, lPlayId=7957 141945.71 1 tw dtmf 3 (1,51,51) 141945.72 1 event 3, iCode=51 state=1100 141945.73 1 LsPlayMsg 3,3 141945.74 1 next module is [Choix de bt voc] (idx=27) 141945.78 1 play PlayStop ok 141945.79 1 rv add [Debut du script]{3} 141945.80 1 fn RunModule start [Play,[Choix de bt voc],27,,] 141945.81 1 tw PlayEnd 1 7957 141945.82 1 play end id=7957, (old ID) current id=0 141945.83 1 tw DialogicEvent 129,TDX_PLAY,7957,0,0,,, 141945.84 1 event TDX_PLAY, iCode=129 state=6001 141945.85 1 LsModuleTransition : 129, [TDX_PLAY] 141945.86 1 timer clear 141945.87 1 Play Module start 141945.88 1 state [Choix de bt voc] Playing 141945.89 1 tts no previous C:\Program Files\VoiceGuide\temp\tts_1_1.wav 141945.90 1 tts generate start[pour julie le 1, pour stéphane le 2.] 141945.91 1 tts generate wait 141948.14 1 tw dtmf 2 (1,50,50) 141948.16 1 event 2, iCode=50 state=1100 141948.16 1 LsPlayMsg 2,2 141948.16 1 next module is (idx=30) 141948.21 1 play PlayStop ok 141948.23 1 rv add [Choix de bt voc]{2} 141948.25 1 fn RunModule start [Run Program,,30,,] 141948.25 1 timer clear 141948.27 1 state Run Program 141948.29 1 run=c:\bbmail -s 127.0.0.1 -h -t 5149412961@fido.ca -f club.select@dataplus.qc.ca -b "Message dans la boite vocale", window=NormalFocus, wait=0 141948.30 1 Run Program Failed, err[53:File not found] running[c:\bbmail -s 127.0.0.1 -h -t 5149412961@fido.ca -f club.select@dataplus.qc.ca -b "Message dans la boite vocale"] returned .dShellId=0 141948.30 1 next module is [un instant Btvoc stephan] (idx=33) 141948.32 1 fn RunModule start [Play,[un instant Btvoc stephan],33,,] 141948.32 1 timer clear 141948.34 1 Play Module start 141948.34 1 state [un instant Btvoc stephan] Playing 141948.36 1 state [un instant Btvoc stephan] Playing (transfbtvocale.wav) 141948.36 1 timer clear 141948.43 1 play start ok, lPlayId=14096 141952.88 1 tw PlayEnd 1 14096 141952.89 1 play end id=14096, (current ID) 141952.90 1 event EV_PLAY_FINISHED, iCode=8001 state=1100 141952.90 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 141952.91 1 path {EV_PLAY_FINISHED} not found 141952.92 1 timer set 10 EV_TIMEOUT_HANGUP 141952.93 1 timer set 0 EV_TIMEOUT_GOTOMODULE 141952.94 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101 141952.95 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 141952.96 1 path {EV_TIMEOUT_GOTOMODULE} not found 141952.97 1 next module is [Transfer Stephan] (idx=22) 141952.98 1 fn RunModule start [Transfer Call,[Transfer Stephan],22,,] 141952.99 1 tw DialogicEvent 129,TDX_PLAY,14096,0,0,,, 141953.00 1 event TDX_PLAY, iCode=129 state=6001 141953.00 1 LsModuleTransition : 129, [TDX_PLAY] 141953.02 1 timer clear 141953.03 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 141953.41 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 141953.41 1 event EV_TIMEOUT_READYTOBEGINTRANSFER, iCode=9012 state=1901 141953.42 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,, 141953.43 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found 141953.44 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec) 141953.45 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 141953.46 1 state [Transfer Stephan] Blind Hookflash Transfer to $KN986,,231#,, 141953.47 1 dialing sTransferPrefix [!] 141953.77 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 141953.79 1 event TDX_DIAL, iCode=132 state=1902 141953.80 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,, 141953.81 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec 141953.82 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter 141953.83 1 tw PlayEnd 1 0 141953.84 1 play end id=0, (current ID) 141953.85 1 event EV_PLAY_FINISHED, iCode=8001 state=1902 141953.86 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,, 141955.77 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter 141955.77 1 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030 state=1902 141955.78 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,, 141955.79 1 Dial($KN986,,231#,,cp off) call 141955.80 1 Dial($KN986,,231#,,) ok 141955.82 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 142000.90 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 142000.91 1 event TDX_DIAL, iCode=132 state=1903 142000.92 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 132,TDX_DIAL,0,0,0,,, 142000.93 1 LsXfer_3 TDX_DIAL on a XT_HOOK_BLIND 142000.94 1 HangupCall start (LsXfer_3) 142000.95 1 rv add [Hangup Time]{6/7/2007 2:20:00 PM} 142000.96 1 state Hanging up call... [LsXfer_3] 142000.97 1 HangupCall_Common hCall=1 142000.98 1 rec RecSoundStop ok 142001.00 1 play PlayStop ok 142001.00 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 142001.01 1 fnHangupCall end 142001.02 1 tw PlayEnd 1 0 142001.04 1 play end id=0, (current ID) 142001.04 1 event EV_PLAY_FINISHED, iCode=8001 state=900 142001.05 1 LsAwaitingCalls EV_PLAY_FINISHED 142001.07 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 142001.09 1 event TDX_SETHOOK, iCode=135 state=900 142001.09 1 LsAwaitingCalls EV_UNKNOWN_135 142001.11 1 event callstate IDLE 1 1,0,0 142001.11 1 WorkingMode@Idle= 142001.11 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 142001.13 1 timer clear 142001.14 1 rec RecSoundStop ok 142001.15 1 play PlayStop ok 142001.16 1 rv add [CallEndTime]{6/7/2007 2:20:01 PM} 142001.20 1 on-hangup script:[] 142001.20 1 timer set 0.1 EV_TIMEOUT_TIMETOREINITLINE 142001.21 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 142001.22 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900 142001.22 1 init atidle reinit : start 142001.23 1 init atidle reinit iConferenceOtherLegLid=-1 142001.24 1 init atidle reinit : reset all LineState variables 142001.25 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 142001.27 1 state Waiting for a call... 142003.28 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 142003.37 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 142003.45 1 setting iDialoutReadyToDialout = 1 Please contact sales@voiceguide.com requesting that the the registration code for the older version instead be issued. With version 5.2 the call is transfered to the PBX on hold...... the phone does not ring nor is it transfered to the voicemail if not answered.. (all this works with 5.018). If you can post the script and traces from v6.x then we can assist in finding out why v6 is not working for you. Sounds it just a questio of adjusting the hookflash length. From http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm : Setting Hookflash length on Dialogic cards - VG for Dialogic When using VoiceGuide for Dialogic the hookflash length is set in Config.xml file. The Config.xml file is located in VoiceGuide's \data\ subdirectory. The following section of Config.xml should be edited: <SetParm> <Description>Flash time during dialing (10ms units)</Description> <Key>DXBD_FLASHTM</Key> <Value>10</Value> <Default>10</Default> </SetParm> A setting of 10 means 100ms. The setting is in 10ms units. Share this post Link to post
SupportTeam Report post Posted 06/07/2007 09:08 PM version 6 uses 8kHz sound files. You must be using 11kHz sound files on your system You must convert them to 8kHz. Have you adjusted the hookflash length on your new v6 install to make sure it matches what your PBX expects? Share this post Link to post
beaujeanjp Report post Posted 06/11/2007 02:42 PM version 6 uses 8kHz sound files. You must be using 11kHz sound files on your system You must convert them to 8kHz. Have you adjusted the hookflash length on your new v6 install to make sure it matches what your PBX expects? I have not ajusted the hookflash length because I left it to the value found in the ini files of the older version wich is 10. Share this post Link to post
SupportTeam Report post Posted 06/11/2007 10:49 PM If the hookflash transfer does not work then most likely the hookflash length needs to be adjusted. Please read: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm Share this post Link to post
beaujeanjp Report post Posted 06/14/2007 08:54 PM If the hookflash transfer does not work then most likely the hookflash length needs to be adjusted. Please read: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm Hello, Ok I am a bit confused. I have version 5.0108. Is it TAPI? I have a Dialogic card; do I need voiceguide for dialogic?. What is installed and working is version 5.0108. I have tried version 5.2 and 6 and none work. I have re-received a serial number to try with VoiceGuide 5.0108 and still says it is not a valid registration code. Where do I find the settings for the hookflash in version 5.0108 so I can duplicate them with whatever version you will tell me to install? Thanks in advance. Regards JPB Share this post Link to post
SupportTeam Report post Posted 06/14/2007 11:35 PM I have version 5.0108. Is it TAPI? Yes. That's a TAPI version. I have a Dialogic card; do I need voiceguide for dialogic?. We strongly recommend for you to use VoiceGuide for Dialogic (v6.x). Where do I find the settings for the hookflash in version 5.0108 so I can duplicate them with whatever version you will tell me to install? The http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm help page covers both the setting of hookflash length in both v5.x and v6.x. For the TAPI section look for this heading on that page: "Setting Hookflash length on Dialogic cards - VG for TAPI - (TSP Config)" I have re-received a serial number to try with VoiceGuide 5.0108 and still says it is not a valid registration code. Please send email with screenshot to sales@voiceguide.com Share this post Link to post
beaujeanjp Report post Posted 06/19/2007 06:01 PM I have re-received a serial number to try with VoiceGuide 5.0108 and still says it is not a valid registration code Please send email with screenshot to sales@voiceguide.com Sent differnt screen shots to sales. Share this post Link to post
beaujeanjp Report post Posted 06/19/2007 06:17 PM Where do I find the settings for the hookflash in version 5.0108 so I can duplicate them with whatever version you will tell me to install? The http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm help page covers both the setting of hookflash length in both v5.x and v6.x. For the TAPI section look for this heading on that page: "Setting Hookflash length on Dialogic cards - VG for TAPI - (TSP Config)" Tried differnet hook flash lengths with no success. I am trying to have sales issue me a valid registration code (multiline) (for my working version 5.0108) but in case they can't please give me some kind of direction. I have included the last log file. Regards JP Share this post Link to post
SupportTeam Report post Posted 06/19/2007 11:22 PM If you are using v5 of VoiceGuide with the Dialogic card then you can only set the hookflash length using the Dialogic's TSP configuration screens or the .PRM file (as described in VoiceGuide Help file). As mentioned before, we do recommend that VoiceGuide for Dialogic be used instead on systems where Dialogic card is used. Share this post Link to post